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  • Learning from severe maladministration reports
    • Learning from severe maladministration – May 2024
    • Learning from severe maladministration – September 2025
    • Learning from severe maladministration report – April 2024
    • Learning from severe maladministration report – December 2024
    • Learning from severe maladministration report – February 2025
    • Learning from severe maladministration report – January 2025
    • Learning from severe maladministration report – May
    • Learning from severe maladministration report – November 2024
    • Learning from severe maladministration – April 2025
    • Learning from severe maladministration – August 2025
    • Learning from severe maladministration – December 2025
    • Learning from severe maladministration – July 2025
    • Learning from severe maladministration – June 2025
    • Learning from severe maladministration – March 2025
    • Learning from severe maladministration – November 2025
    • Learning from severe maladministration – October 2025
  • Severe maladministration findings
  • Spotlight reports
    • Follow up report: Spotlight on noise complaints – time to be heard
    • Follow up: Spotlight on damp and mould – it’s not lifestyle
    • Spotlight report on attitudes, respect and rights – relationship of equals
    • Spotlight report on complaints about heating, hot water, and energy in social housing
    • Spotlight report on complaints about repairs
    • Spotlight report on damp and mould – it’s not a lifestyle
    • Spotlight report on dealing with cladding complaints
    • Spotlight report on knowledge and information management
      • Follow up report: Spotlight on knowledge and information management – on the record
    • Spotlight report on landlords’ engagement with private freeholders and managing agents
    • Spotlight report on leasehold, shared ownership and new builds – complexity and complaint handling
    • Spotlight report on noise complaints – time to be heard
    • Spotlight report on repairs and maintenance – repairing trust
• Residents
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• Whistleblowing for social housing staff
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