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News: August 2023

Photograph of various tools and wooden house Wooden white house toy and construction tools on wooden background with copy space.Real estate concept, New house concept, Finance loan business concept, Repair maintenance concept

Sanctuary Housing to pay resident £5,600 after landlord dismissed contractor advice and let damp fester

24 August 2023

The Ombudsman has found severe maladministration for how Sanctuary Housing handled a damp and mould case and the associated compensation claim around damaged belongings.

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Photograph of mould around window Mould and damp staining painted wall surface around an internal home window.

Newham Council to pay £5,400 after failing to resolve damp and mould issues for over three years

22 August 2023

The Ombudsman has found severe maladministration for how Newham Council handled a damp and mould case, taking them over three years to resolve the issue and repeatedly not keeping the resident updated on repairs.

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Example of damp and mould Mold growth. Mould spores thrive on moisture. Mold spores can quickly grow into colonies when exposed to water

Barking and Dagenham Council ordered to pay £6,000 after property condition forced family to share one bedroom

1 August 2023

The Ombudsman has made a severe maladministration finding against Barking and Dagenham Council after it didn’t act effectively enough and mishandled the repairs over damp and mould.

Continue reading about Barking and Dagenham Council ordered to pay £6,000 after property condition forced family to share one bedroom