Improving residents’ lives and landlords’ services through housing complaints
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News and recent updates
Housing Ombudsman appoints new Advisory Board
22 September 2021 | News, Press releases
The Housing Ombudsman has appointed a new Advisory Board that takes effect from 1 October 2021
Housing Ombudsman launches project on widening access to complaints
8 September 2021 | News, Press releases
This project will explore accessibility among potentially hard to reach groups.
Complaints to the Ombudsman continue to rise
1 September 2021 | News, Press releases
The Housing Ombudsman’s latest Insight report covering April to June 2021 shows a 21% increase in the volume of enquiries and complaints received compared to the previous quarter.
Ombudsman’s online casebook shares more learning for the sector
24 August 2021 | News, Press releases
Our online casebook provides a rich source of learning for the sector as well as demonstrating the difference complaints can make for individual residents.
Gas safety and repairs feature in latest decisions published
27 July 2021 | News, Press releases
Issues ranging from gas safety, repairs and anti-social behaviour are among the latest batch of decisions to be published.
How we've helped others
Delayed roof works
Categories:Investigation finds service failure in the landlord’s offer of compensation for failings in its management of roof replacement works
Read more about this exampleTransfer following leaks
Categories:Investigation finds landlord reasonably exercised its discretion in permanently moving tenant following a third leak to the property
Read more about this exampleRent administration fair
Categories:Investigation finds no maladministration in landlord’s administration of rent account but level of rent outside jurisdiction
Read more about this example