We have issued a call for evidence to support an investigation into damp and mould. Full details here.

Improving residents’ lives and landlords’ services through housing complaints

News and recent updates

Housing Ombudsman issues call for evidence on investigation into damp and mould

13 April 2021   |   News, Press releases

We have issued our first call for evidence to support a thematic investigation which will look at damp and mould.

New Resident Panel appointed

8 April 2021   |   News, Press releases

The Housing Ombudsman has recruited members to its new Resident Panel to provide input and feedback as the service develops.

Housing Ombudsman publishes Business Plan 2021-22

31 March 2021   |   News, Press releases

Our business plan for 2021-22 sets out the next steps to grow and improve our service that build on changes introduced over the last year.

Housing Ombudsman sets out new framework on systemic issues

24 March 2021   |   News, Press releases

Our new Systemic Framework sets out how we will look beyond individual disputes to identify key issues that impact on residents and landlords’ services.

First Independent Reviewer of Service Complaints appointed

16 March 2021   |   News, Press releases

The Housing Ombudsman has appointed Adam Sampson as its first Independent Reviewer of Service Complaints.

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