Housing Matters: Fairness Matters – we ensure the fair and impartial resolution of housing disputes
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News and recent updates
New videos launched
2 August 2019 | News
We’ve launched a new collection of videos to increase understanding of how to resolve disputes for both residents and landlords.
Read our latest e-newsletter
1 August 2019 | News
The latest issue of our quarterly e-newsletter, Housing Ombudsman News, is out now.
Annual Report 2018-19 published
23 July 2019 | Press releases
The Housing Ombudsman’s Annual Report and Accounts for 2018-19, published today, shows strong performance throughout the year at the same time as dealing with significant increases in demand.
Subscription invoices 2019-20
6 June 2019 | News
The annual subscription invoices to landlords are being sent out this week. The invoices have changed this year so we’ve published some FAQs in anticipation of questions landlords may have and produced a guide, explaining […]
Housing Ombudsman publishes new three-year plan
6 June 2019 | News
We have published a new three-year corporate plan, setting out our strategy for the period 2019-22.
@HousingOmbuds
12 Aug 2019
NEW VACANCY: We're looking for a Management Accountant to play a pivotal role in the business working with senior management, influencing business process and change. Closing date 2 Sept. See full details here https://t.co/ZYvGTCOMIg https://t.co/EMscdkrgjm
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@HousingOmbuds
7 Aug 2019
Our new videos provide help for residents on making a complaint and advice for social landlords on managing unacceptable behaviour - how to develop a proportionate approach when responding to unacceptable behaviour, based on our view of good practice https://t.co/V4zsLYK463 https://t.co/RygwVi3Cgb
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How we've helped others
Delayed roof works
Investigation finds service failure in the landlord’s offer of compensation for failings in its management of roof replacement works
Read more about this exampleTransfer following leaks
Investigation finds landlord reasonably exercised its discretion in permanently moving tenant following a third leak to the property
Read more about this exampleRent administration fair
Investigation finds no maladministration in landlord’s administration of rent account but level of rent outside jurisdiction
Read more about this example