Housing Matters: Fairness Matters – we ensure the fair and impartial resolution of housing disputes
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News and recent updates
New guidance for landlords
10 February 2020 | News
We’ve published new guidance notes aimed at assisting landlords with policies and in responding to complaints
New Insight report shares knowledge and learning from casework
23 January 2020 | News, Press releases
We have launched the first in a new series of reports providing insight into our complaints data and individual complaints
New HQN repairs workshops for 2020
13 December 2019 | News
We’ve arranged a new a series of workshops to help landlords deal with repairs complaints
Changes to the designated person role during the General Election period
14 November 2019 | News
As Parliament is currently dissolved, only local councillors and tenant panels can refer complaints to our Service.
Housing Ombudsman launches consultations for improved service
25 October 2019 | News
We’ve launched consultations on two documents aimed at providing a faster, more accessible and more transparent service.
@HousingOmbuds
28 Feb 2020
If you missed last week's @hqn_ltd workshop on repairs, there are a few more lined up. Find out more and book a place: https://t.co/LycABjWnHu #UKHousing https://t.co/scOO6F7XfT
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@HousingOmbuds
27 Feb 2020
We have created a number of fact sheets that cover specific issues which may help you to report and assist the landlord in putting right the original problem. Visit our website to find out more https://t.co/41aEsePVH0 https://t.co/Dl9zn1cz05
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How we've helped others
Delayed roof works
Investigation finds service failure in the landlord’s offer of compensation for failings in its management of roof replacement works
Read more about this exampleTransfer following leaks
Investigation finds landlord reasonably exercised its discretion in permanently moving tenant following a third leak to the property
Read more about this exampleRent administration fair
Investigation finds no maladministration in landlord’s administration of rent account but level of rent outside jurisdiction
Read more about this example