Housing Matters: Fairness Matters – we ensure the fair and impartial resolution of housing disputes
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News and recent updates
Business Plan 2018-19 published
15 June 2018 | News
The Housing Ombudsman has published his Business Plan for 2018-19 setting out priorities for the year ahead.
Consumer redress in the housing market
8 May 2018 | Consultation responses, News
We welcomed the government’s consultation on ‘Strengthening consumer redress in the housing market’ and support the proposal to improve consumer access to redress across the housing and property sector.
Tackling unfair practices in the leasehold market
16 January 2018 | Consultation responses, News
We responded to the government’s consultation ‘Tackling unfair practices in the leasehold market’ which looked at a range of measures to tackle unfair and unreasonable abuses of leasehold.
New Homes Ombudsman consultation
16 January 2018 | Consultation responses, News
We responded to the All Party Parliamentary Group for Excellence in the Built Environment (APPGEBE) Inquiry, looking into the potential and detail for a New Homes Ombudsman.
@HousingOmbuds
8 Jun 2018
We’re recruiting for a Finance Manager to join our team. Find out more and apply by 24 June https://t.co/lxjGDjEfMI #financejobs https://t.co/Hnvy9XUwWr
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@HousingOmbuds
4 Jun 2018
Recruitment is now open for our Deputy Ombudsman vacancy. Are you a qualified lawyer with the vision and management ability to deliver results? Find out more about this opportunity and apply https://t.co/f0WQGlaKVd https://t.co/YHxVtt2b1Y
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How we've helped others
Delayed roof works
Investigation finds service failure in the landlord’s offer of compensation for failings in its management of roof replacement works
Read more about this exampleTransfer following leaks
Investigation finds landlord reasonably exercised its discretion in permanently moving tenant following a third leak to the property
Read more about this exampleRent administration fair
Investigation finds no maladministration in landlord’s administration of rent account but level of rent outside jurisdiction
Read more about this example