Improving residents’ lives and landlords’ services through housing complaints

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News and recent updates

July newsletter out now

7 July 2022   |   News

The July issue of our e-newsletter is out now.

Two severe maladministration findings for Shepherds Bush Housing’s failings on roof leak

6 July 2022   |   News, Press releases

We made two severe maladministration findings in a case about Shepherds Bush Housing’s failings in dealing with a resident’s reports of a roof leak. The resident, a shared owner, had reported a roof leak many times over several years.

Housing Ombudsman makes 1,250 remedies during final quarter of financial year

28 June 2022   |   News, Press releases

Our latest Insight report covering January to March 2022 shows an increase in cases coming into our formal remit for investigation.

Ombudsman finds severe maladministration for Habinteg’s handling of hate-crime incident

21 June 2022   |   News, Press releases

Habinteg Housing Association’s considerable failings in responding to reports of a hate-crime incident along with its failure to consider the impact on the resident led to a finding of severe maladministration.

Severe maladministration for Stafford and Rural Homes complaint involving bedbug infestation

15 June 2022   |   News, Press releases

We found severe maladministration for Stafford and Rural Homes (now Housing Plus Group) when dealing with a resident’s complaint about delayed repairs and a bedbug infestation.

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