Housing Matters: Fairness Matters – we ensure the fair and impartial resolution of housing disputes

News and recent updates

Housing Ombudsman issues special report on Metropolitan

16 January 2019   |   News, Press releases

The Housing Ombudsman has published a special report concerning non-compliance with one of its orders issued to Metropolitan Thames Valley Housing.

Housing Ombudsman launches consultation on three year corporate plan

12 November 2018   |   News, Press releases

We have launched a consultation seeking views on our three year corporate plan, 2019-22, and supporting plan for the first year.

Our response to the social housing green paper

7 November 2018   |   Consultation responses, News

We welcome the government’s new vision for social housing set out in the green paper, A new deal for social housing.

New case studies added

13 September 2018   |   News

We have added three new case studies to our website. The case studies help to illustrate the range of complaint subjects we deal with and how we can help at different stages of the complaints process.

Social housing green paper: Using our complaints knowledge to respond

23 August 2018   |   Consultation responses, News

Effective resolution of complaints is one of the five core themes in the Government’s social housing green paper, A new deal for social housing, and will form the focus of our response to the consultation.

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