Housing Matters: Fairness Matters – we ensure the fair and impartial resolution of housing disputes
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News and recent updates
Subscription invoices 2019-20
6 June 2019 | News
The annual subscription invoices to landlords are being sent out this week. The invoices have changed this year so we’ve published some FAQs in anticipation of questions landlords may have and produced a guide, explaining […]
Housing Ombudsman publishes new three-year plan
6 June 2019 | News
We have published a new three-year corporate plan, setting out our strategy for the period 2019-22.
Online complaint form: technical issues
6 June 2019 | News
We experienced some technical issues with our online complaint form between 3 and 6 June. It was temporarily unavailable during most of this period but if you were able to submit a complaint using the […]
New report puts the spotlight on complaints about repairs
28 March 2019 | News, Press releases
We have launched the first in a new series of reports which shares the learning from our complaints and provides good practice points to help landlords improve their services and complaint handling.
Response to Strengthening Consumer Redress report
24 January 2019 | News, Statements
@HousingOmbuds
12 Jun 2019
Our new workshops in partnership with @hqn_ltd focus on dealing with complaints about repairs as highlighted in our 'Spotlight on' report https://t.co/Cn4jLcTkIB. For details of the workshops see https://t.co/Eajc6rcMp3 https://t.co/Meh4m2BgPp
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@HousingOmbuds
7 Jun 2019
Our new three-year corporate plan sets out our strategy for Making a difference - on individual complaints and across the sector. Thank you to everyone who gave feedback during our consultation. https://t.co/j3cHYKjlgb https://t.co/aC0eyzNHST
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How we've helped others
Delayed roof works
Investigation finds service failure in the landlord’s offer of compensation for failings in its management of roof replacement works
Read more about this exampleTransfer following leaks
Investigation finds landlord reasonably exercised its discretion in permanently moving tenant following a third leak to the property
Read more about this exampleRent administration fair
Investigation finds no maladministration in landlord’s administration of rent account but level of rent outside jurisdiction
Read more about this example