Improving residents’ lives and landlords’ services through housing complaints
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News and recent updates
New guidance for landlords on disrepair claims
3 November 2021 | News
We issued new guidance for landlords on disrepair claims and the complaints process alongside the publication of our new Spotlight report on damp and mould.
Enewsletter: October issue out now
29 October 2021 | News
The latest issue of our e-newsletter, Housing Ombudsman News is out now
Housing Ombudsman urges zero tolerance approach on damp and mould
26 October 2021 | News, Press releases
Our new Spotlight report says social landlords should adopt a zero-tolerance approach to damp and mould.
Online casebook reaches almost 1,000 decisions
19 October 2021 | News, Press releases
The Housing Ombudsman’s online casebook continues to expand and now includes almost 1,000 decisions, providing learning for the sector and demonstrating the difference complaints can make for individual residents.
How we've helped others
Delayed roof works
Categories:Investigation finds service failure in the landlord’s offer of compensation for failings in its management of roof replacement works
Read more about this exampleTransfer following leaks
Categories:Investigation finds landlord reasonably exercised its discretion in permanently moving tenant following a third leak to the property
Read more about this exampleRent administration fair
Categories:Investigation finds no maladministration in landlord’s administration of rent account but level of rent outside jurisdiction
Read more about this example