New Complaint Handling Code: Our new Code provides good practice for landlords on fair and effective complaint handling. See this page for details.

Improving residents’ lives and landlords’ services through housing complaints

News and recent updates

E-newsletter: Special Consultation issue out now

27 November 2020   |   News

A special issue of our e-newsletter on our Business plan 2021-22 consultation document is out now

Housing Ombudsman launches consultation on plans for 2021-22

24 November 2020   |   News, Press releases

We have published a consultation paper seeking feedback on our business plan 2021-22

Housing Ombudsman statement on the Social Housing White Paper

17 November 2020   |   Statements

The Housing Ombudsman welcomes the plans set out in the government’s Social Housing White Paper published today and its ambition for a strong Ombudsman service.

E-newsletter: November issue out now

11 November 2020   |   News

The latest issue of our e-newsletter, Housing Ombudsman News, is out now

Webinar dates on the leasehold report released

22 October 2020   |   News

We are hosting webinars on the leasehold report

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