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Improving residents’ lives and landlords’ services through housing complaints

News and recent updates

Housing Ombudsman appoints new Advisory Board

22 September 2021   |   News, Press releases

The Housing Ombudsman has appointed a new Advisory Board that takes effect from 1 October 2021

Housing Ombudsman launches project on widening access to complaints

8 September 2021   |   News, Press releases

This project will explore accessibility among potentially hard to reach groups.

Complaints to the Ombudsman continue to rise

1 September 2021   |   News, Press releases

The Housing Ombudsman’s latest Insight report covering April to June 2021 shows a 21% increase in the volume of enquiries and complaints received compared to the previous quarter.

Ombudsman’s online casebook shares more learning for the sector  

24 August 2021   |   News, Press releases

Our online casebook provides a rich source of learning for the sector as well as demonstrating the difference complaints can make for individual residents.

Gas safety and repairs feature in latest decisions published

27 July 2021   |   News, Press releases

Issues ranging from gas safety, repairs and anti-social behaviour are among the latest batch of decisions to be published.

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