Improving residents’ lives and landlords’ services through housing complaints

News and recent updates

Independent Reviewer’s report published

13 January 2022   |   News

The latest report of the Ombudsman’s Independent Reviewer of Service Complaints has been published.

Severe maladministration found for LB Ealing’s failures over six year leak

11 January 2022   |   News, Press releases

The London Borough of Ealing’s complaint handling failures led to a finding of severe maladministration by the Housing Ombudsman after a resident experienced lengthy and frustrating delays in getting a response to her complaint.

Next Spotlight reports to focus on noise and managing agent relationships

5 January 2022   |   News, Press releases

The Housing Ombudsman’s next two Spotlight reports for 2022 will examine learning from cases that involve social landlords’ engagement with managing agents, followed by an investigation into noise nuisance.

Office opening hours

20 December 2021   |   News

Festive opening hours

Group complaint demonstrates impact of Housing Ombudsman decisions 

14 December 2021   |   News, Press releases

A group complaint about parking and a shared owner’s complaint about windows are among the latest additions to the Housing Ombudsman’s online casebook.

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