Housing Matters: Fairness Matters – we ensure the fair and impartial resolution of housing disputes
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News and recent updates
Housing Ombudsman appoints new Panel of Advisors
12 July 2018 | News, Press releases
The Housing Ombudsman Service has appointed its first Panel of Advisors to provide advice and guidance to the Ombudsman on strategic direction and planning.
Annual report 2017-18 published
6 July 2018 | News, Press releases
The Housing Ombudsman’s Annual Report and Accounts for 2017-18, published today, shows improvements in the service and good progress against targets.
Business Plan 2018-19 published
15 June 2018 | News
The Housing Ombudsman has published his Business Plan for 2018-19 setting out priorities for the year ahead.
Consumer redress in the housing market
8 May 2018 | Consultation responses, News
We welcomed the government’s consultation on ‘Strengthening consumer redress in the housing market’ and support the proposal to improve consumer access to redress across the housing and property sector.
@HousingOmbuds
12 Jul 2018
We’re pleased to welcome six external members to our new Panel of Advisors bringing their resident and landlord perspectives to support our service development. Find out more here https://t.co/IjlwYr0TbZ https://t.co/c8GfRnEDss
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@HousingOmbuds
12 Jul 2018
We’re at the #tpasconf18 this afternoon giving a workshop on resolving complaints quicker and smarter https://t.co/3jUCzq7DkT
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How we've helped others
Delayed roof works
Investigation finds service failure in the landlord’s offer of compensation for failings in its management of roof replacement works
Read more about this exampleTransfer following leaks
Investigation finds landlord reasonably exercised its discretion in permanently moving tenant following a third leak to the property
Read more about this exampleRent administration fair
Investigation finds no maladministration in landlord’s administration of rent account but level of rent outside jurisdiction
Read more about this example