Consultation on our Corporate Plan 2022-25 is now open.

Closes on 12 November 2021. Full details are in our consultation document

Improving residents’ lives and landlords’ services through housing complaints

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News and recent updates

Online casebook reaches almost 1,000 decisions

19 October 2021   |   News, Press releases

The Housing Ombudsman’s online casebook continues to expand and now includes almost 1,000 decisions, providing learning for the sector and demonstrating the difference complaints can make for individual residents.

Housing Ombudsman launches consultation on three year plan

14 October 2021   |   News, Press releases

We have launched the consultation on our Corporate Plan for 2022-25 setting out ambitious plans for the next three years.

Two severe maladministration findings for Inquilab after resident lives with damp and mould for two years 

7 October 2021   |   News, Press releases

The Housing Ombudsman has made two findings of severe maladministration following an investigation into Inquilab Housing Association’s failure to respond to a resident’s requests to deal with damp and mould in her home and for its subsequent poor complaint handling.

Our latest Podcast discusses severe maladministration

29 September 2021   |   News

Episode 2 of our Podcast is out now

Housing Ombudsman finds severe maladministration after Golding Homes resident waits seven years for repairs

29 September 2021   |   News, Press releases

The Housing Ombudsman has found severe maladministration for Golding Home’s complaint handling. It followed a resident’s report of repairs, that she repeatedly made over a period of seven years from 2012 to early 2019.

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