Housing Matters: Fairness Matters – we ensure the fair and impartial resolution of housing disputes
How can we help you?
I am a Resident looking to...
I am a Landlord looking for...
If you are a designated person acting on behalf of a resident click here.
News and recent updates
Response to Strengthening Consumer Redress report
24 January 2019 | News, Statements
Housing Ombudsman issues special report on Metropolitan
16 January 2019 | News, Press releases
The Housing Ombudsman has published a special report concerning non-compliance with one of its orders issued to Metropolitan Thames Valley Housing.
Housing Ombudsman launches consultation on three year corporate plan
12 November 2018 | News, Press releases
We have launched a consultation seeking views on our three year corporate plan, 2019-22, and supporting plan for the first year.
Our response to the social housing green paper
7 November 2018 | Consultation responses, News
We welcome the government’s new vision for social housing set out in the green paper, A new deal for social housing.
New case studies added
13 September 2018 | News
We have added three new case studies to our website. The case studies help to illustrate the range of complaint subjects we deal with and how we can help at different stages of the complaints process.
@HousingOmbuds
14 Feb 2019
Would you contact us by web chat? We want to make our service more accessible to customers, both residents and landlords. To give us your views on introducing a web chat service, just complete our short survey. It will only take two minutes. https://t.co/pnz1iidHpY https://t.co/HenHYE2JFl
Icons go here...
@HousingOmbuds
6 Feb 2019
We’re looking forward to our next complaints masterclass with @tpasengland in Gateshead tomorrow. To find out about other upcoming workshop dates see our website https://t.co/Eajc6rcMp3 https://t.co/9Pz3NfhEUx
Icons go here...
How we've helped others
Delayed roof works
Investigation finds service failure in the landlord’s offer of compensation for failings in its management of roof replacement works
Read more about this exampleTransfer following leaks
Investigation finds landlord reasonably exercised its discretion in permanently moving tenant following a third leak to the property
Read more about this exampleRent administration fair
Investigation finds no maladministration in landlord’s administration of rent account but level of rent outside jurisdiction
Read more about this example