Housing Matters: Fairness Matters – we ensure the fair and impartial resolution of housing disputes

News and recent updates

New case studies added

13 September 2018   |   News

We have added three new case studies to our website. The case studies help to illustrate the range of complaint subjects we deal with and how we can help at different stages of the complaints process.

Social housing green paper: Using our complaints knowledge to respond

23 August 2018   |   Consultation responses, News

Effective resolution of complaints is one of the five core themes in the Government’s social housing green paper, A new deal for social housing, and will form the focus of our response to the consultation.

New workshops focus on quick and efficient complaints resolution

9 August 2018   |   News

Our new series of workshops for autumn/winter 2018-19 in partnership with HQN gets under way in October.

Housing Ombudsman appoints new Panel of Advisors

12 July 2018   |   News, Press releases

The Housing Ombudsman Service has appointed its first Panel of Advisors to provide advice and guidance to the Ombudsman on strategic direction and planning.

Annual report 2017-18 published

6 July 2018   |   News, Press releases

The Housing Ombudsman’s Annual Report and Accounts for 2017-18, published today, shows improvements in the service and good progress against targets.

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