Housing Matters: Fairness Matters – we ensure the fair and impartial resolution of housing disputes

News and recent updates

New videos launched

2 August 2019   |   News

We’ve launched a new collection of videos to increase understanding of how to resolve disputes for both residents and landlords.

Read our latest e-newsletter

1 August 2019   |   News

The latest issue of our quarterly e-newsletter, Housing Ombudsman News, is out now.

Annual Report 2018-19 published

23 July 2019   |   Press releases

The Housing Ombudsman’s Annual Report and Accounts for 2018-19, published today, shows strong performance throughout the year at the same time as dealing with significant increases in demand.

Subscription invoices 2019-20

6 June 2019   |   News

The annual subscription invoices to landlords are being sent out this week. The invoices have changed this year so we’ve published some FAQs in anticipation of questions landlords may have and produced a guide, explaining […]

Housing Ombudsman publishes new three-year plan

6 June 2019   |   News

We have published a new three-year corporate plan, setting out our strategy for the period 2019-22.

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