Improving residents’ lives and landlords’ services through housing complaints
How can we help you?
I am a Resident looking to...
I am a Landlord looking for...
If you are acting on behalf of a resident see our information for:
News and recent updates
E-newsletter: Special Consultation issue out now
27 November 2020 | News
A special issue of our e-newsletter on our Business plan 2021-22 consultation document is out now
Housing Ombudsman launches consultation on plans for 2021-22
24 November 2020 | News, Press releases
We have published a consultation paper seeking feedback on our business plan 2021-22
Housing Ombudsman statement on the Social Housing White Paper
17 November 2020 | Statements
The Housing Ombudsman welcomes the plans set out in the government’s Social Housing White Paper published today and its ambition for a strong Ombudsman service.
E-newsletter: November issue out now
11 November 2020 | News
The latest issue of our e-newsletter, Housing Ombudsman News, is out now
Webinar dates on the leasehold report released
22 October 2020 | News
We are hosting webinars on the leasehold report
How we've helped others
Delayed roof works
Categories:Investigation finds service failure in the landlord’s offer of compensation for failings in its management of roof replacement works
Read more about this exampleTransfer following leaks
Categories:Investigation finds landlord reasonably exercised its discretion in permanently moving tenant following a third leak to the property
Read more about this exampleRent administration fair
Categories:Investigation finds no maladministration in landlord’s administration of rent account but level of rent outside jurisdiction
Read more about this example