Housing Matters: Fairness Matters – we ensure the fair and impartial resolution of housing disputes
How can we help you?
I am a Resident looking to...
I am a Landlord looking for...
If you are acting on behalf of a resident see our information for:
News and recent updates
Changes to the designated person role during the General Election period
14 November 2019 | News
As Parliament is currently dissolved, only local councillors and tenant panels can refer complaints to our Service.
Housing Ombudsman launches consultations for improved service
25 October 2019 | News
We’ve launched consultations on two documents aimed at providing a faster, more accessible and more transparent service.
Read our latest e-newsletter
16 September 2019 | News
The September issue of our e-newsletter, Housing Ombudsman News, is available now.
Richard Blakeway starts new role as Housing Ombudsman
2 September 2019 | News
On 1 September 2019, Richard Blakeway stepped into the role of Housing Ombudsman
New workshops shine the spotlight on repairs
29 August 2019 | News
Did you know that complaints about day-to-day repairs make up a third of the complaints we receive each year?
@HousingOmbuds
5 Dec 2019
Take a look at the Residents section of our website for advice on our complaints process, case studies and helpful info #UKHousing https://t.co/Pq1tAZqgiY
Icons go here...
@HousingOmbuds
21 Nov 2019
Landlords have a responsibility to tell residents about our service, so they know that we're there to help with any complaints. Why not display our poster in communal areas to help spread the word? #SocialHousing #UKHousing https://t.co/tCvBzMZxHm
Icons go here...
How we've helped others
Delayed roof works
Investigation finds service failure in the landlord’s offer of compensation for failings in its management of roof replacement works
Read more about this exampleTransfer following leaks
Investigation finds landlord reasonably exercised its discretion in permanently moving tenant following a third leak to the property
Read more about this exampleRent administration fair
Investigation finds no maladministration in landlord’s administration of rent account but level of rent outside jurisdiction
Read more about this example