Housing Matters: Fairness Matters – we ensure the fair and impartial resolution of housing disputes
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News and recent updates
New case studies added
13 September 2018 | News
We have added three new case studies to our website. The case studies help to illustrate the range of complaint subjects we deal with and how we can help at different stages of the complaints process.
Social housing green paper: Using our complaints knowledge to respond
23 August 2018 | Consultation responses, News
Effective resolution of complaints is one of the five core themes in the Government’s social housing green paper, A new deal for social housing, and will form the focus of our response to the consultation.
New workshops focus on quick and efficient complaints resolution
9 August 2018 | News
Our new series of workshops for autumn/winter 2018-19 in partnership with HQN gets under way in October.
Housing Ombudsman appoints new Panel of Advisors
12 July 2018 | News, Press releases
The Housing Ombudsman Service has appointed its first Panel of Advisors to provide advice and guidance to the Ombudsman on strategic direction and planning.
Annual report 2017-18 published
6 July 2018 | News, Press releases
The Housing Ombudsman’s Annual Report and Accounts for 2017-18, published today, shows improvements in the service and good progress against targets.
@HousingOmbuds
16 Oct 2018
“93% of our complainants ended up waiting the full eight weeks to access our service.” Interim Housing Ombudsman Andrea Keenoy calls for the ‘democratic filter’ delay to be scrapped in response to the Social Housing Green Paper @insidehousing #ukhousing https://t.co/kDBEyvSpH0
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@HousingOmbuds
10 Oct 2018
Answers to the questions tenants ask most often about the Housing Ombudsman Service are set out in our FAQs #HousingDay18 https://t.co/0UwKMXGmPL https://t.co/Jo7bjFk98g
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How we've helped others
Delayed roof works
Investigation finds service failure in the landlord’s offer of compensation for failings in its management of roof replacement works
Read more about this exampleTransfer following leaks
Investigation finds landlord reasonably exercised its discretion in permanently moving tenant following a third leak to the property
Read more about this exampleRent administration fair
Investigation finds no maladministration in landlord’s administration of rent account but level of rent outside jurisdiction
Read more about this example