Improving residents’ lives and landlords’ services through housing complaints

News and recent updates

New complaints code aims for speedier redress and more consistency

7 July 2020   |   News, Press releases

The Housing Ombudsman has published a new Complaint Handling Code providing a framework for high-quality complaint handling and greater consistency across landlords’ complaint procedures.

Read our latest e-newsletter

26 June 2020   |   News

The June issue of our e-newsletter, Housing Ombudsman News, is available now.

Ombudsman’s second Insight report shares latest data and case studies

22 June 2020   |   News, Press releases

Our latest Insight report looks at complaints data and case studies from the second half of 2019-20, together with some key lessons drawn from those to share with landlords. 

New guidance for landlords on complaint handling and coronavirus

8 April 2020   |   News

Guidance sets out best practice on engaging with the Ombudsman along with guidance on dealing with complaints raised by residents during this time

Coronavirus situation: Information for our customers (residents and landlords)

18 March 2020   |   News

We are currently operating as normal while we continue to carefully monitor the coronavirus situation, although postal services are very limited so there will be delays. We will keep our customers updated if circumstances change. This page includes information specifically for landlords – scroll down the page

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