Housing Matters: Fairness Matters – we ensure the fair and impartial resolution of housing disputes
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News and recent updates
New workshops focus on quick and efficient complaints resolution
9 August 2018 | News
Our new series of workshops for autumn/winter 2018-19 in partnership with HQN gets under way in October.
Housing Ombudsman appoints new Panel of Advisors
12 July 2018 | News, Press releases
The Housing Ombudsman Service has appointed its first Panel of Advisors to provide advice and guidance to the Ombudsman on strategic direction and planning.
Annual report 2017-18 published
6 July 2018 | News, Press releases
The Housing Ombudsman’s Annual Report and Accounts for 2017-18, published today, shows improvements in the service and good progress against targets.
Business Plan 2018-19 published
15 June 2018 | News
The Housing Ombudsman has published his Business Plan for 2018-19 setting out priorities for the year ahead.
@HousingOmbuds
31 Jul 2018
Repairs continue to be the largest category of complaint we receive at more than a third of the overall total. See more statistics from 2017-18 in our Annual Report https://t.co/HhNBDt7wju https://t.co/RrrMyojTmU
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@HousingOmbuds
23 Jul 2018
See our latest issue of Housing Ombudsman News for details of our new Panel of Advisors, plans for 2018-19 and more. To read and subscribe for future issues https://t.co/zcQaNvQvbO https://t.co/IubognyS0I
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How we've helped others
Delayed roof works
Investigation finds service failure in the landlord’s offer of compensation for failings in its management of roof replacement works
Read more about this exampleTransfer following leaks
Investigation finds landlord reasonably exercised its discretion in permanently moving tenant following a third leak to the property
Read more about this exampleRent administration fair
Investigation finds no maladministration in landlord’s administration of rent account but level of rent outside jurisdiction
Read more about this example