Housing Matters: Fairness Matters – we ensure the fair and impartial resolution of housing disputes
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News and recent updates
New report puts the spotlight on complaints about repairs
28 March 2019 | News, Press releases
We have launched the first in a new series of reports which shares the learning from our complaints and provides good practice points to help landlords improve their services and complaint handling.
Response to Strengthening Consumer Redress report
24 January 2019 | News, Statements
Housing Ombudsman issues special report on Metropolitan
16 January 2019 | News, Press releases
The Housing Ombudsman has published a special report concerning non-compliance with one of its orders issued to Metropolitan Thames Valley Housing.
Housing Ombudsman launches consultation on three year corporate plan
12 November 2018 | News, Press releases
We have launched a consultation seeking views on our three year corporate plan, 2019-22, and supporting plan for the first year.
Our response to the social housing green paper
7 November 2018 | Consultation responses, News
We welcome the government’s new vision for social housing set out in the green paper, A new deal for social housing.
@HousingOmbuds
16 Apr 2019
NEW VACANCIES: We're recruiting for a Finance Manager and a Management Accountant to join our small team #financejobs The closing date for both vacancies is 28 April. For details and to apply see https://t.co/XLIeU5Mw2V https://t.co/mteuGHSkcX
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@HousingOmbuds
1 Apr 2019
If you missed the publication of our new report last week sharing the learning from our complaints about repairs why not sign up for our e-newsletter? Subscribe here https://t.co/n8XWl6cizT and read the latest issue https://t.co/5QqKPWq1rw https://t.co/S212aTeGlO
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How we've helped others
Delayed roof works
Investigation finds service failure in the landlord’s offer of compensation for failings in its management of roof replacement works
Read more about this exampleTransfer following leaks
Investigation finds landlord reasonably exercised its discretion in permanently moving tenant following a third leak to the property
Read more about this exampleRent administration fair
Investigation finds no maladministration in landlord’s administration of rent account but level of rent outside jurisdiction
Read more about this example