Housing Matters: Fairness Matters – we ensure the fair and impartial resolution of housing disputes
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News and recent updates
Opening hours over Christmas & New Year
19 December 2019 | News
New HQN repairs workshops for 2020
13 December 2019 | News
We’ve arranged a new a series of workshops to help landlords deal with repairs complaints
Changes to the designated person role during the General Election period
14 November 2019 | News
As Parliament is currently dissolved, only local councillors and tenant panels can refer complaints to our Service.
Housing Ombudsman launches consultations for improved service
25 October 2019 | News
We’ve launched consultations on two documents aimed at providing a faster, more accessible and more transparent service.
Read our latest e-newsletter
16 September 2019 | News
The September issue of our e-newsletter, Housing Ombudsman News, is available now.
@HousingOmbuds
8 Jan 2020
We're looking to appoint two new members to our Audit and Risk Assurance Committee to provide non-executive support to the Ombudsman. Further details here https://t.co/1qqc8T2M16 https://t.co/IgCnuigTOb
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@HousingOmbuds
6 Jan 2020
Our 2020 series of workshops in partnership with @hqn_ltd kicks off later this month. Focused on complaints about repairs, they'll help landlords to understand the key causes and prevent common problems https://t.co/47ulyny0yU https://t.co/4awLUKZpta
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How we've helped others
Delayed roof works
Investigation finds service failure in the landlord’s offer of compensation for failings in its management of roof replacement works
Read more about this exampleTransfer following leaks
Investigation finds landlord reasonably exercised its discretion in permanently moving tenant following a third leak to the property
Read more about this exampleRent administration fair
Investigation finds no maladministration in landlord’s administration of rent account but level of rent outside jurisdiction
Read more about this example