Improving residents’ lives and landlords’ services through housing complaints
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News and recent updates
23 June 2021 | News, Press releases
We have published our latest Insight report covering January to March 2021. It shows a significant increase in the number of enquiries and complaints received compared to the same quarter in 2020, going up by 73%.
10 June 2021 | News
Housing Ombudsman is committed to social value principles when we do business with suppliers.
2 June 2021 | News
The first report of the Ombudsman’s Independent Reviewer of Service Complaints has been published.
24 May 2021 | News
Regional landlord discussion forum on Complaint Handling Code, Failure Orders and good practice.
Housing Ombudsman urges social landlords to do more to address residents’ individual circumstances in cladding complaints
18 May 2021 | News, Press releases
A new report identifies three key lessons for social landlords in dealing with complaints about cladding to ensure that the impact on all residents is recognised