Housing Matters: Fairness Matters – we ensure the fair and impartial resolution of housing disputes

News and recent updates

New report puts the spotlight on complaints about repairs

28 March 2019   |   News, Press releases

We have launched the first in a new series of reports which shares the learning from our complaints and provides good practice points to help landlords improve their services and complaint handling.

Response to Strengthening Consumer Redress report

24 January 2019   |   News, Statements

Housing Ombudsman issues special report on Metropolitan

16 January 2019   |   News, Press releases

The Housing Ombudsman has published a special report concerning non-compliance with one of its orders issued to Metropolitan Thames Valley Housing.

Housing Ombudsman launches consultation on three year corporate plan

12 November 2018   |   News, Press releases

We have launched a consultation seeking views on our three year corporate plan, 2019-22, and supporting plan for the first year.

Our response to the social housing green paper

7 November 2018   |   Consultation responses, News

We welcome the government’s new vision for social housing set out in the green paper, A new deal for social housing.

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