Housing Matters: Fairness Matters – we ensure the fair and impartial resolution of housing disputes
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News and recent updates
Housing Ombudsman issues special report on Metropolitan
16 January 2019 | News, Press releases
The Housing Ombudsman has published a special report concerning non-compliance with one of its orders issued to Metropolitan Thames Valley Housing.
Housing Ombudsman launches consultation on three year corporate plan
12 November 2018 | News, Press releases
We have launched a consultation seeking views on our three year corporate plan, 2019-22, and supporting plan for the first year.
Our response to the social housing green paper
7 November 2018 | Consultation responses, News
We welcome the government’s new vision for social housing set out in the green paper, A new deal for social housing.
New case studies added
13 September 2018 | News
We have added three new case studies to our website. The case studies help to illustrate the range of complaint subjects we deal with and how we can help at different stages of the complaints process.
Social housing green paper: Using our complaints knowledge to respond
23 August 2018 | Consultation responses, News
Effective resolution of complaints is one of the five core themes in the Government’s social housing green paper, A new deal for social housing, and will form the focus of our response to the consultation.
@HousingOmbuds
17 Jan 2019
We’re working with @tpasengland to provide this masterclass for landlords on involving customers in the complaints process. It’s part of a series of joint events with Tpas, including masterclasses for tenants. See our website for further details https://t.co/Eajc6rcMp3 https://t.co/Fy3HRxq0uk
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@HousingOmbuds
20 Dec 2018
Please note our opening hours over the festive period: Our office and phonelines close at 3pm on Monday 24 December and re-open at 9.15am on Wednesday 2 January. https://t.co/koTu8o5N4E
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How we've helped others
Delayed roof works
Investigation finds service failure in the landlord’s offer of compensation for failings in its management of roof replacement works
Read more about this exampleTransfer following leaks
Investigation finds landlord reasonably exercised its discretion in permanently moving tenant following a third leak to the property
Read more about this exampleRent administration fair
Investigation finds no maladministration in landlord’s administration of rent account but level of rent outside jurisdiction
Read more about this example