Improving residents’ lives and landlords’ services through housing complaints

News and recent updates

Housing Ombudsman’s latest Insight report shows significant increase in complaints

23 June 2021   |   News, Press releases

We have published our latest Insight report covering January to March 2021. It shows a significant increase in the number of enquiries and complaints received compared to the same quarter in 2020, going up by 73%.

Housing Ombudsman publishes social value policy

10 June 2021   |   News

Housing Ombudsman is committed to social value principles when we do business with suppliers.

Housing Ombudsman’s first independent review of service complaints published

2 June 2021   |   News

The first report of the Ombudsman’s Independent Reviewer of Service Complaints has been published.

New dates released for regional landlord forums

24 May 2021   |   News

Regional landlord discussion forum on Complaint Handling Code, Failure Orders and good practice.

Housing Ombudsman urges social landlords to do more to address residents’ individual circumstances in cladding complaints

18 May 2021   |   News, Press releases

A new report identifies three key lessons for social landlords in dealing with complaints about cladding to ensure that the impact on all residents is recognised

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