Improving residents’ lives and landlords’ services through housing complaints
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News and recent updates
19 October 2021 | News, Press releases
The Housing Ombudsman’s online casebook continues to expand and now includes almost 1,000 decisions, providing learning for the sector and demonstrating the difference complaints can make for individual residents.
14 October 2021 | News, Press releases
We have launched the consultation on our Corporate Plan for 2022-25 setting out ambitious plans for the next three years.
Two severe maladministration findings for Inquilab after resident lives with damp and mould for two years
7 October 2021 | News, Press releases
The Housing Ombudsman has made two findings of severe maladministration following an investigation into Inquilab Housing Association’s failure to respond to a resident’s requests to deal with damp and mould in her home and for its subsequent poor complaint handling.
29 September 2021 | News
Episode 2 of our Podcast is out now
Housing Ombudsman finds severe maladministration after Golding Homes resident waits seven years for repairs
29 September 2021 | News, Press releases
The Housing Ombudsman has found severe maladministration for Golding Home’s complaint handling. It followed a resident’s report of repairs, that she repeatedly made over a period of seven years from 2012 to early 2019.