Housing Matters: Fairness Matters – we ensure the fair and impartial resolution of housing disputes

News and recent updates

Our response to the New Homes Ombudsman consultation

23 August 2019   |   Consultation responses

We have responded to the Ministry of Housing, Communities and Local Government’s consultation on ‘Redress for purchasers of new build homes and the New Homes Ombudsman’.

New videos launched

2 August 2019   |   News

We’ve launched a new collection of videos to increase understanding of how to resolve disputes for both residents and landlords.

Read our latest e-newsletter

1 August 2019   |   News

The latest issue of our quarterly e-newsletter, Housing Ombudsman News, is out now.

Annual Report 2018-19 published

23 July 2019   |   Press releases

The Housing Ombudsman’s Annual Report and Accounts for 2018-19, published today, shows strong performance throughout the year at the same time as dealing with significant increases in demand.

Subscription invoices 2019-20

6 June 2019   |   News

The annual subscription invoices to landlords are being sent out this week. The invoices have changed this year so we’ve published some FAQs in anticipation of questions landlords may have and produced a guide, explaining […]

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