Improving residents’ lives and landlords’ services through housing complaints
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News and recent updates
13 April 2021 | News, Press releases
We have issued our first call for evidence to support a thematic investigation which will look at damp and mould.
8 April 2021 | News, Press releases
The Housing Ombudsman has recruited members to its new Resident Panel to provide input and feedback as the service develops.
31 March 2021 | News, Press releases
Our business plan for 2021-22 sets out the next steps to grow and improve our service that build on changes introduced over the last year.
24 March 2021 | News, Press releases
Our new Systemic Framework sets out how we will look beyond individual disputes to identify key issues that impact on residents and landlords’ services.
16 March 2021 | News, Press releases
The Housing Ombudsman has appointed Adam Sampson as its first Independent Reviewer of Service Complaints.