Improving residents’ lives and landlords’ services through housing complaints
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News and recent updates
Enewsletter: July issue out now
20 July 2021 | News
The latest issue of our e-newsletter, Housing Ombudsman News is out now
Our first podcast discusses complaints as Covid-19 restrictions change
20 July 2021 | News, Press releases
We’ve launched a new series of podcasts to provide more insight on our casework and to share best practice
New webinars dealing with cladding complaints
15 July 2021 | News
Webinars for landlords focused on dealing with cladding complaints.
New guidance issued on complaint handling for governing bodies, as quarterly failure orders published
6 July 2021 | News, Press releases
The Housing Ombudsman issued 23 complaint handling failure orders between April to June 2021, highlighting issues with progressing complaints and meeting the Ombudsman’s standards on complaint handling
Our online casebook reaches 350 decisions for wider learning across the sector
29 June 2021 | News, Press releases
We have published details of more than 350 individual decisions since March 2021 when we started publishing reports on all cases investigated.
How we've helped others
Delayed roof works
Categories:Investigation finds service failure in the landlord’s offer of compensation for failings in its management of roof replacement works
Read more about this exampleTransfer following leaks
Categories:Investigation finds landlord reasonably exercised its discretion in permanently moving tenant following a third leak to the property
Read more about this exampleRent administration fair
Categories:Investigation finds no maladministration in landlord’s administration of rent account but level of rent outside jurisdiction
Read more about this example