New Complaint Handling Code: Our new Code provides good practice for landlords on fair and effective complaint handling. See this page for details.

Improving residents’ lives and landlords’ services through housing complaints

News and recent updates

Severe maladministration finding for excessive delays in Newham case

3 March 2021   |   News, Press releases

The London Borough of Newham took an excessively long time to deal with a complaint about repairs following a leak, and then failed to apologise or offer appropriate compensation.

Housing Ombudsman finds severe maladministration on Woking case

24 February 2021   |   News, Press releases

Housing Ombudsman finds severe maladministration on Woking case after elderly resident had no heating or hot water for almost three years

Housing Ombudsman Service holds regional discussion forums for landlords

23 February 2021   |   News

Regional landlord discussion forum on Complaint Handling Code, Failure Orders and Self-Assessment Process

Housing Ombudsman’s Insight report published at first regional ‘Meet the Ombudsman’ event

22 February 2021   |   News, Press releases

We have published our latest quarterly Insight report on data and learning from casework, together with a new regional focus that starts with the north of England.

New webinars series focused on heating and hot water

19 February 2021   |   News

We have added new webinar dates focused on our spotlight report on heating and hot water

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