Improving residents’ lives and landlords’ services through housing complaints
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News and recent updates
Housing Ombudsman makes 1,250 remedies during final quarter of financial year
28 June 2022 | News, Press releases
Our latest Insight report covering January to March 2022 shows an increase in cases coming into our formal remit for investigation.
Ombudsman finds severe maladministration for Habinteg’s handling of hate-crime incident
21 June 2022 | News, Press releases
Habinteg Housing Association’s considerable failings in responding to reports of a hate-crime incident along with its failure to consider the impact on the resident led to a finding of severe maladministration.
Severe maladministration for Stafford and Rural Homes complaint involving bedbug infestation
15 June 2022 | News, Press releases
We found severe maladministration for Stafford and Rural Homes (now Housing Plus Group) when dealing with a resident’s complaint about delayed repairs and a bedbug infestation.
Resource and respect complaint teams, says Ombudsman
7 June 2022 | News, Press releases
Resource and respect complaint teams says the Ombudsman after increase in complaint handling failure orders
How we've helped others
Delayed roof works
Categories:Investigation finds service failure in the landlord’s offer of compensation for failings in its management of roof replacement works
Read more about this exampleTransfer following leaks
Categories:Investigation finds landlord reasonably exercised its discretion in permanently moving tenant following a third leak to the property
Read more about this exampleRent administration fair
Categories:Investigation finds no maladministration in landlord’s administration of rent account but level of rent outside jurisdiction
Read more about this example