Housing Matters: Fairness Matters – we ensure the fair and impartial resolution of housing disputes
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News and recent updates
Coronavirus situation: Information for our customers (residents and landlords)
18 March 2020 | News
We are currently operating as normal while we continue to carefully monitor the coronavirus situation, although postal services are very limited so there will be delays. We will keep our customers updated if circumstances change. This page includes information specifically for landlords – scroll down the page
Read our latest e-newsletter
5 March 2020 | News
The March issue of our e-newsletter, Housing Ombudsman News, is available now.
Business Plan 2020-21 and revised Scheme published
3 March 2020 | News, Press releases
The Housing Ombudsman has published its Business Plan for 2020-21 together with a revised Scheme
New guidance for landlords
10 February 2020 | News
We’ve published new guidance notes aimed at assisting landlords with policies and in responding to complaints
New Insight report shares knowledge and learning from casework
23 January 2020 | News, Press releases
We have launched the first in a new series of reports providing insight into our complaints data and individual complaints
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