Housing Matters: Fairness Matters – we ensure the fair and impartial resolution of housing disputes

News and recent updates

Changes to the designated person role during the General Election period

14 November 2019   |   News

As Parliament is currently dissolved, only local councillors and tenant panels can refer complaints to our Service.

Housing Ombudsman launches consultations for improved service

25 October 2019   |   News

We’ve launched consultations on two documents aimed at providing a faster, more accessible and more transparent service.

Read our latest e-newsletter

16 September 2019   |   News

The September issue of our e-newsletter, Housing Ombudsman News, is available now.

Richard Blakeway starts new role as Housing Ombudsman

2 September 2019   |   News

On 1 September 2019, Richard Blakeway stepped into the role of Housing Ombudsman

New workshops shine the spotlight on repairs

29 August 2019   |   News

Did you know that complaints about day-to-day repairs make up a third of the complaints we receive each year?

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