Improving residents’ lives and landlords’ services through housing complaints
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News and recent updates
7 July 2020 | News, Press releases
The Housing Ombudsman has published a new Complaint Handling Code providing a framework for high-quality complaint handling and greater consistency across landlords’ complaint procedures.
26 June 2020 | News
The June issue of our e-newsletter, Housing Ombudsman News, is available now.
22 June 2020 | News, Press releases
Our latest Insight report looks at complaints data and case studies from the second half of 2019-20, together with some key lessons drawn from those to share with landlords.
8 April 2020 | News
Guidance sets out best practice on engaging with the Ombudsman along with guidance on dealing with complaints raised by residents during this time
18 March 2020 | News
We are currently operating as normal while we continue to carefully monitor the coronavirus situation, although postal services are very limited so there will be delays. We will keep our customers updated if circumstances change. This page includes information specifically for landlords – scroll down the page