Improving residents’ lives and landlords’ services through housing complaints

News and recent updates

Enewsletter: July issue out now

20 July 2021   |   News

The latest issue of our e-newsletter, Housing Ombudsman News is out now

Our first podcast discusses complaints as Covid-19 restrictions change

20 July 2021   |   News, Press releases

We’ve launched a new series of podcasts to provide more insight on our casework and to share best practice

New webinars dealing with cladding complaints

15 July 2021   |   News

Webinars for landlords focused on dealing with cladding complaints.

New guidance issued on complaint handling for governing bodies, as quarterly failure orders published

6 July 2021   |   News, Press releases

The Housing Ombudsman issued 23 complaint handling failure orders between April to June 2021, highlighting issues with progressing complaints and meeting the Ombudsman’s standards on complaint handling

Our online casebook reaches 350 decisions for wider learning across the sector

29 June 2021   |   News, Press releases

We have published details of more than 350 individual decisions since March 2021 when we started publishing reports on all cases investigated.

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