Improving residents’ lives and landlords’ services through housing complaints
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News and recent updates
Ombudsman uses new report to set out key learning and guidance on service charges
7 December 2023 | News
The Housing Ombudsman has released its latest Insight report, providing updated guidance and jurisdiction around service charges.
Hackney Council caused ‘substantial distress’ to family with vulnerable children after repeated failures to fix a leak
5 December 2023 | News, Press releases
Hackney Council caused ‘substantial distress’ to family with vulnerable children after repeated failures to fix a leak.
Ombudsman orders Lambeth Council to pay £13,000 in compensation after 6 severe maladministration findings
30 November 2023 | News, Press releases
The Ombudsman has ordered Lambeth Council to pay £13,000 in compensation after it made 6 severe maladministration findings in 3 different cases.
How we've helped others
Delayed roof works
Categories:Investigation finds service failure in the landlord’s offer of compensation for failings in its management of roof replacement works
Read more about this exampleTransfer following leaks
Categories:Investigation finds landlord reasonably exercised its discretion in permanently moving tenant following a third leak to the property
Read more about this exampleRents
Categories:Investigation finds no maladministration in landlord’s administration of rent account but level of rent outside jurisdiction
Read more about this example