Housing Matters: Fairness Matters – we ensure the fair and impartial resolution of housing disputes
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News and recent updates
Read our latest e-newsletter
16 September 2019 | News
The September issue of our e-newsletter, Housing Ombudsman News, is available now.
Richard Blakeway starts new role as Housing Ombudsman
2 September 2019 | News
On 1 September 2019, Richard Blakeway stepped into the role of Housing Ombudsman
New workshops shine the spotlight on repairs
29 August 2019 | News
Did you know that complaints about day-to-day repairs make up a third of the complaints we receive each year?
Our response to the New Homes Ombudsman consultation
23 August 2019 | Consultation responses
We have responded to the Ministry of Housing, Communities and Local Government’s consultation on ‘Redress for purchasers of new build homes and the New Homes Ombudsman’.
New videos launched
2 August 2019 | News
We’ve launched a new collection of videos to increase understanding of how to resolve disputes for both residents and landlords.
@HousingOmbuds
19 Sep 2019
Did you know we may be able to help residents living in shared ownership homes? Find out more about our service https://t.co/YDM2hWQWVn and see our fact sheet on home ownership https://t.co/TvwqwaOufW #SharedOwnershipWeek @SOWeek2019 https://t.co/4wAHcQRiXQ
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@HousingOmbuds
18 Sep 2019
We want to use our experience to help landlords manage complaints better, so we've got two free e-learning courses you can do to get started #UKHousing https://t.co/Cv7CZ4iPTJ https://t.co/bi1mu0v0p6
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How we've helped others
Delayed roof works
Investigation finds service failure in the landlord’s offer of compensation for failings in its management of roof replacement works
Read more about this exampleTransfer following leaks
Investigation finds landlord reasonably exercised its discretion in permanently moving tenant following a third leak to the property
Read more about this exampleRent administration fair
Investigation finds no maladministration in landlord’s administration of rent account but level of rent outside jurisdiction
Read more about this example