Improving residents’ lives and landlords’ services through housing complaints
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News and recent updates
Severe maladministration finding for excessive delays in Newham case
3 March 2021 | News, Press releases
The London Borough of Newham took an excessively long time to deal with a complaint about repairs following a leak, and then failed to apologise or offer appropriate compensation.
Housing Ombudsman finds severe maladministration on Woking case
24 February 2021 | News, Press releases
Housing Ombudsman finds severe maladministration on Woking case after elderly resident had no heating or hot water for almost three years
Housing Ombudsman Service holds regional discussion forums for landlords
23 February 2021 | News
Regional landlord discussion forum on Complaint Handling Code, Failure Orders and Self-Assessment Process
Housing Ombudsman’s Insight report published at first regional ‘Meet the Ombudsman’ event
22 February 2021 | News, Press releases
We have published our latest quarterly Insight report on data and learning from casework, together with a new regional focus that starts with the north of England.
New webinars series focused on heating and hot water
19 February 2021 | News
We have added new webinar dates focused on our spotlight report on heating and hot water
How we've helped others
Delayed roof works
Categories:Investigation finds service failure in the landlord’s offer of compensation for failings in its management of roof replacement works
Read more about this exampleTransfer following leaks
Categories:Investigation finds landlord reasonably exercised its discretion in permanently moving tenant following a third leak to the property
Read more about this exampleRent administration fair
Categories:Investigation finds no maladministration in landlord’s administration of rent account but level of rent outside jurisdiction
Read more about this example