Housing Matters: Fairness Matters – we ensure the fair and impartial resolution of housing disputes

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News and recent updates

New guidance for landlords

10 February 2020   |   News

We’ve published new guidance notes aimed at assisting landlords with policies and in responding to complaints

New Insight report shares knowledge and learning from casework

23 January 2020   |   News, Press releases

We have launched the first in a new series of reports providing insight into our complaints data and individual complaints

New HQN repairs workshops for 2020

13 December 2019   |   News

We’ve arranged a new a series of workshops to help landlords deal with repairs complaints

Changes to the designated person role during the General Election period

14 November 2019   |   News

As Parliament is currently dissolved, only local councillors and tenant panels can refer complaints to our Service.

Housing Ombudsman launches consultations for improved service

25 October 2019   |   News

We’ve launched consultations on two documents aimed at providing a faster, more accessible and more transparent service.

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