Housing Matters: Fairness Matters – we ensure the fair and impartial resolution of housing disputes

News and recent updates

Subscription invoices 2019-20

6 June 2019   |   News

The annual subscription invoices to landlords are being sent out this week. The invoices have changed this year so we’ve published some FAQs in anticipation of questions landlords may have and produced a guide, explaining […]

Housing Ombudsman publishes new three-year plan

6 June 2019   |   News

We have published a new three-year corporate plan, setting out our strategy for the period 2019-22.

Online complaint form: technical issues

6 June 2019   |   News

We experienced some technical issues with our online complaint form between 3 and 6 June. It was temporarily unavailable during most of this period but if you were able to submit a complaint using the […]

New report puts the spotlight on complaints about repairs

28 March 2019   |   News, Press releases

We have launched the first in a new series of reports which shares the learning from our complaints and provides good practice points to help landlords improve their services and complaint handling.

Response to Strengthening Consumer Redress report

24 January 2019   |   News, Statements

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