Improving residents’ lives and landlords’ services through housing complaints
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News and recent updates
3 March 2021 | News, Press releases
The London Borough of Newham took an excessively long time to deal with a complaint about repairs following a leak, and then failed to apologise or offer appropriate compensation.
24 February 2021 | News, Press releases
Housing Ombudsman finds severe maladministration on Woking case after elderly resident had no heating or hot water for almost three years
23 February 2021 | News
Regional landlord discussion forum on Complaint Handling Code, Failure Orders and Self-Assessment Process
22 February 2021 | News, Press releases
We have published our latest quarterly Insight report on data and learning from casework, together with a new regional focus that starts with the north of England.
19 February 2021 | News
We have added new webinar dates focused on our spotlight report on heating and hot water