We have issued a call for evidence to support an investigation into damp and mould. Full details here.

Improving residents’ lives and landlords’ services through housing complaints

News and recent updates

E-newsletter: May issue out now

13 May 2021   |   News

The latest issue of our e-newsletter, Housing Ombudsman News is out now

Housing Ombudsman uses its new power to progress residents’ complaints

11 May 2021   |   News, Press releases

We have published our first report setting out how we have used our new power to issue complaint handling failure orders.

Housing Ombudsman issues call for evidence on investigation into damp and mould

13 April 2021   |   News, Press releases

We have issued our first call for evidence to support a thematic investigation which will look at damp and mould.

New Resident Panel appointed

8 April 2021   |   News, Press releases

The Housing Ombudsman has recruited members to its new Resident Panel to provide input and feedback as the service develops.

Housing Ombudsman publishes Business Plan 2021-22

31 March 2021   |   News, Press releases

Our business plan for 2021-22 sets out the next steps to grow and improve our service that build on changes introduced over the last year.

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