Housing Matters: Fairness Matters – we ensure the fair and impartial resolution of housing disputes

News and recent updates

Coronavirus situation: Information for our customers (residents and landlords)

18 March 2020   |   News

We are currently operating as normal while we continue to carefully monitor the coronavirus situation, although postal services are very limited so there will be delays. We will keep our customers updated if circumstances change. This page includes information specifically for landlords – scroll down the page

Read our latest e-newsletter

5 March 2020   |   News

The March issue of our e-newsletter, Housing Ombudsman News, is available now.

Business Plan 2020-21 and revised Scheme published

3 March 2020   |   News, Press releases

The Housing Ombudsman has published its Business Plan for 2020-21 together with a revised Scheme

New guidance for landlords

10 February 2020   |   News

We’ve published new guidance notes aimed at assisting landlords with policies and in responding to complaints

New Insight report shares knowledge and learning from casework

23 January 2020   |   News, Press releases

We have launched the first in a new series of reports providing insight into our complaints data and individual complaints

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