Improving residents’ lives and landlords’ services through housing complaints
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News and recent updates
Housing Ombudsman issues call for evidence on investigation into damp and mould
13 April 2021 | News, Press releases
We have issued our first call for evidence to support a thematic investigation which will look at damp and mould.
New Resident Panel appointed
8 April 2021 | News, Press releases
The Housing Ombudsman has recruited members to its new Resident Panel to provide input and feedback as the service develops.
Housing Ombudsman publishes Business Plan 2021-22
31 March 2021 | News, Press releases
Our business plan for 2021-22 sets out the next steps to grow and improve our service that build on changes introduced over the last year.
Housing Ombudsman sets out new framework on systemic issues
24 March 2021 | News, Press releases
Our new Systemic Framework sets out how we will look beyond individual disputes to identify key issues that impact on residents and landlords’ services.
First Independent Reviewer of Service Complaints appointed
16 March 2021 | News, Press releases
The Housing Ombudsman has appointed Adam Sampson as its first Independent Reviewer of Service Complaints.
How we've helped others
Delayed roof works
Categories:Investigation finds service failure in the landlord’s offer of compensation for failings in its management of roof replacement works
Read more about this exampleTransfer following leaks
Categories:Investigation finds landlord reasonably exercised its discretion in permanently moving tenant following a third leak to the property
Read more about this exampleRent administration fair
Categories:Investigation finds no maladministration in landlord’s administration of rent account but level of rent outside jurisdiction
Read more about this example