Improving residents’ lives and landlords’ services through housing complaints
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News and recent updates
20 July 2021 | News
The latest issue of our e-newsletter, Housing Ombudsman News is out now
20 July 2021 | News, Press releases
We’ve launched a new series of podcasts to provide more insight on our casework and to share best practice
15 July 2021 | News
Webinars for landlords focused on dealing with cladding complaints.
New guidance issued on complaint handling for governing bodies, as quarterly failure orders published
6 July 2021 | News, Press releases
The Housing Ombudsman issued 23 complaint handling failure orders between April to June 2021, highlighting issues with progressing complaints and meeting the Ombudsman’s standards on complaint handling
29 June 2021 | News, Press releases
We have published details of more than 350 individual decisions since March 2021 when we started publishing reports on all cases investigated.