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News: July 2023

Photograph of mould around window Mould and damp staining painted wall surface around an internal home window.

Livv Housing Group ordered to pay nearly £3,000 after severe record failings left resident in damp home for four years

18 July 2023

The Ombudsman has made two findings of severe maladministration for Livv Housing Group after its poor response to leaks and damp, as well as its inadequate record keeping.

Continue reading about Livv Housing Group ordered to pay nearly £3,000 after severe record failings left resident in damp home for four years
Photograph of various tools and wooden house Wooden white house toy and construction tools on wooden background with copy space.Real estate concept, New house concept, Finance loan business concept, Repair maintenance concept

Aster Group to pay £5,700 after wheelchair user with inadequate flooring served section 21 notice

13 July 2023

The Ombudsman has made two findings of severe maladministration for Aster Group after it left a resident with inadequate flooring at the start of a tenancy and did not appropriately process the complaint.

Continue reading about Aster Group to pay £5,700 after wheelchair user with inadequate flooring served section 21 notice