News: January 2024

Ombudsman calls for Royal Commission ‘to re-establish housing policy as a health intervention’ and create a long-term plan for social housing

23 January 2024

The Ombudsman has used its latest Spotlight report on attitudes, respect and rights to make several recommendations for landlords and policy makers, including a new Royal Commission for housing.

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Mould and damp staining painted wall surface around an internal home window.

Resident left sleeping on the floor after Torus failed to tackle spreading mould in the home

18 January 2024

Resident left sleeping on the floor after Torus failed to tackle spreading mould in the home

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Independent Reviewer’s report published

17 January 2024

The latest report of the Ombudsman’s Independent Reviewer of Service Complaints has been published. It is part of our commitment to learning from complaints about our service and to continually improve our performance. Adam Sampson […]

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Facade of a modern mansion block around Hackney in London

Croydon Council urged to use learning as ‘springboard to deliver better services’ after four residents experience severe maladministration

16 January 2024

Croydon Council urged to use learning as ‘springboard to deliver better services’ after four residents experience severe maladministration

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Ombudsman inspection report urges Lambeth Council to tackle cause of complaints to create meaningful change

11 January 2024

The Housing Ombudsman has released its inspection report into Lambeth Council, finding that despite improvements made, these have not been “seen and felt by its residents”.

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Clarion to pay nearly £11,000 to residents after failings in damp and leak repairs

9 January 2024

The Housing Ombudsman has ordered Clarion to pay £10,800 in compensation to households after it made 4 findings of severe maladministration across 3 cases.

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Memorandum of Understanding signed with the New Homes Ombudsman

4 January 2024

The Housing Ombudsman has signed a Memorandum of Understanding (MoU) with the New Homes Ombudsman setting out how the two bodies will work with each other.

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