Do you want to complain to the Housing Ombudsman about your landlord?
If so, make a complaint.
Do you want to follow up on a complaint you've already made to the Housing Ombudsman?
If so, follow up your complaint.
Do you want help to make a complaint to your landlord?
If so, see our advice.
For general enquiries
From Monday 30 November, we have updated the opening times of our phone lines as follows:
Call: 0300 111 3000
Phones lines will be open Monday, Thursday and Friday from 9.15am to 5.15pm (except public holidays).
Phone lines will be open half days on Tuesday and Wednesday from 9.15am to 1.15pm (except public holidays)
Calls to and from 0300 111 3000 and direct dial lines of the Dispute Resolution Team are recorded for training and monitoring purposes
Alternatively you can send an email to firstname.lastname@example.org
You can find information about other organisations which may be able to assist you here - https://www.housing-ombudsman.org.uk/residents/helpful-links/
Write: Complaint correspondence: Housing Ombudsman Service, PO Box 152, Liverpool L33 7WQ
Other correspondence: Housing Ombudsman Service, Exchange Tower, Harbour Exchange Square, London E14 9GE
Fax: 020 7831 1942
For comments and complaints about us
We are always keen to find ways of improving the services we give. Your comments and complaints can help us put things right if they go wrong.
Do you want to request information under the Freedom of Information Act?
If so, make an FOI request.
For information about how we look after your data and your rights
Frequently asked questions
Some enquiries are fairly common so you may be able to find answers by visiting our Frequently Asked Questions.
Email us at email@example.com or use our online complaint form