Do you want to complain to the Housing Ombudsman about your landlord?
If so, make a complaint.
Do you want to follow up on a complaint you've already made to the Housing Ombudsman?
If so, follow up your complaint.
Do you want help to make a complaint to your landlord?
If so, see our advice.
For general enquiries
Call us on 0300 111 3000
Lines are open Monday to Friday from 9.15am to 5.15pm (except public holidays)
Calls to and from 0300 111 3000 and direct dial lines of the Dispute Resolution Team are recorded for training and monitoring purposes.
We moved to a new telephone provider on 25 January 2019. We will continue to record calls to and from the 0300 111 3000 and direct lines of the Dispute Resolution Team for training and quality monitoring purposes.
As part of the transition to our new provider, call recordings made during the six- month period from July 2018 to 20 January 2019 will not be stored.
We will however, have a summary file note of any calls made during that period on our case management system.
We apologise for any inconvenience this may cause.
Write: Complaint correspondence: Housing Ombudsman Service, PO Box 152, Liverpool L33 7WQ
Other correspondence: Housing Ombudsman Service, Exchange Tower, Harbour Exchange Square, London E14 9GE
Fax: 020 7831 1942
For comments and complaints about us
We are always keen to find ways of improving the services we give. Your comments and complaints can help us put things right if they go wrong.
Do you want to request information under the Freedom of Information Act?
If so, make an FOI request.
For information about how we look after your data and your rights
Frequently asked questions
Some enquiries are fairly common so you may be able to find answers by visiting our Frequently Asked Questions.