Do you want to complain to the Housing Ombudsman about your landlord?
If so, make a complaint.
Do you want to follow up on a complaint you've already made to the Housing Ombudsman?
If so, follow up your complaint.
Do you want help to make a complaint to your landlord?
If so, see our advice.
For general enquiries
Please note that due to the impact of current lockdown restrictions and staff resourcing issues, we are temporarily reducing the operating times of our phone service.
It may take us longer than usual to return your call or to send email correspondence.
Phone: 0300 111 3000
Phones lines are open Monday, Thursday and Friday from 9.15am to 5.15pm and half days on Tuesday and Wednesday from 9.15am to 1.15pm (except public holidays).
Calls to and from 0300 111 3000 and direct dial lines of the Dispute Resolution Team are recorded for training and monitoring purposes.
Please note that our office at Canary Wharf is closed so please do not send post to the Exchange Tower address. We would strongly encourage customers to use email or the online complaint form rather than sending post to our PO Box address in Liverpool. As we are working remotely, our ability to receive and send post is very limited so there will be delays. We will not be able to deal with large bundles of documents by post.
Complaint correspondence: Housing Ombudsman Service, PO Box 152, Liverpool L33 7WQ
You can find information about other organisations which may be able to assist you here - https://www.housing-ombudsman.org.uk/residents/helpful-links/
Fax: 020 7831 1942
For comments and complaints about us
We are always keen to find ways of improving the services we give. Your comments and complaints can help us put things right if they go wrong.
Do you want to request information under the Freedom of Information Act?
If so, make an FOI request.
For information about how we look after your data and your rights
Frequently asked questions
Some enquiries are fairly common so you may be able to find answers by visiting our Frequently Asked Questions.
Email us at email@example.com or use our online complaint form.
Please note that due to the impact of current lockdown restrictions and staff resourcing issues, we are temporarily reducing the operating times of our phone service. It may take us longer than usual to return your call or to send email correspondence. Click on general enquiries below for details.