We are aware of a third-party IT security incident that has impacted our case management system.

While we investigate this and get our systems back online, you will be unable to submit a new complaint, view an existing complaint, or use our web chat, webform, Learning Hub, or landlord portal.

If you need to raise a new complaint, please email info@housing-ombudsman.org.uk or call us on 0300 111 3000.

We’re working to restore our services as quickly as possible and will share updates when we can.

Thank you for your patience. We apologise for the inconvenience.

Cookies

About cookies on the Housing Ombudsman Service website.

What are cookies?

Like many other websites, our website uses cookies and other similar devices to collect data.  A cookie is a small amount of data placed on your computer by websites that you visit. They are widely used in order to make websites work, or work more efficiently, as well as to provide information to the owners of the site.

How we use cookies

Like many other organisations, we use Google Analytics to collect information on how people use our site including the number of visitors to our site and which parts of the site they visit. This information helps us to make improvements to our site and make sure it is meeting your needs.

We also use cookies so you can save a partially completed complaint form and return to it at a later date to complete and submit the form.

The cookies we use

We use cookies in several places on this website which are listed below.

  1. PHPSESSID – PHP session cookie – used to track user re ‘save until later’ option.
  2. housingombudsman_cookie – used for cookie banner to new visitors of the site.
  3. Google Analytics cookies: _ga, _gid, _gat. For more information see [GA4] cookie usage on websites

Managing and deleting cookies

Most internet browsers are automatically set up to accept cookies, but you can set your browser to refuse a cookie or ask your browser to show you where a cookie has been set up. Certain services are only activated by the presence of a cookie and, if you choose to refuse cookies, particular features of this website may not be available to you.

A number of websites, including AboutCookies and AllAboutCookies provide information on how to delete them from your computer.