News: November 2021

Dispute resolution. Lawyers, litigation, law and justice concept. Man's hand, holding magnifying glass

Housing Ombudsman issues 29 complaint handling failure orders 

9 November 2021

The Housing Ombudsman issued 29 complaint handling failure orders between July and September 2021, highlighting issues with progressing complaints and meeting its standards on complaint handling.

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Photo of cleaning mould Close-up Of Woman Cleaning Mold From Wall Using Spray Bottle And Sponge

New guidance for landlords on disrepair claims

3 November 2021

We issued new guidance for landlords on disrepair claims and the complaints process alongside the publication of our new Spotlight report on damp and mould.

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