Social Tenant Access to Information Requirements (STAIRs) is a new government policy that came into force on 1 October 2026, find out more.

Dispute resolution

These are our internal policies and guidance for staff published on our website for transparency

Reasonable adjustments policy

Read more Reasonable adjustments policy

Service complaints policy

Read more Service complaints policy

Managed behaviour policy

Read more Managed behaviour policy

Policy and guidance on reviews of determinations

Read more Policy and guidance on reviews of determinations

Policy and guidance on remedies

Read more Policy and guidance on remedies