Our new statutory Complaint Handling Code comes into effect from 1 April 2024 - find out more.

Accessing the Landlord Learning Hub

What is the Landlord Learning Hub?

The Centre for Learning have launched the new Landlord Learning Hub which replaces the old e-Learning system.

This platform features a range of tools to enhance landlord's learning experience and knowledge on the key themes we see in our casework.

 

How do I access the Landlord Learning Hub?

All landlords will be required to create a new account in the Hub to access the range of learning materials.

How to create a new account

  1. Simply use the link below and you will be directed to the login page of the new Learning Hub
  2. Scroll down and select the 'create a new account' button
  3. Fill in the online form with your details
  4. Select 'create my new account' to finish

Create your new account in the Landlord Learning Hub

If you require assistance with accessing or using the new system, please contact hossectordevelopment@housing-ombudsman.org.uk.

I already have a learning account, why do I have to set up a new one?

To improve the landlord training that we can offer, the Centre for Learning have changed our learning system provider. From the 1 February 2024 your old log in details will no longer work.

Your old account will not automatically be transferred to the new system and therefore we will require you to create a new account.

The team will be able to transfer your training records on request.

If you require assistance with accessing or using the new system, please contact hossectordevelopment@housing-ombudsman.org.uk.

What training is available?

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Dispute Resolution

The Dispute Resolution module is aimed at developing knowledge and understanding to help resolve issues at an early stage and at a local level, based on our dispute resolution principles: 

  • be fair 
  • put things right 
  • learn from outcomes 

It demonstrates the principles using case studies and examples of best practice. Suitable for landlord employees of all levels with a role in dispute resolution, the course will enable participants to: 

  • apply the dispute resolution principles to help resolve complaints effectively 
  • identify cultural changes that will lead to better outcomes for residents and landlords 
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Applying Dispute Resolution

The Applying Dispute Resolution module sets out how to use the dispute resolution principles to manage three types of complaint: 

  • repairs 
  • antisocial behaviour 
  • managing unacceptable behaviours 

Participants work through scenarios in these three areas and can stop and start at any time.

There is a short knowledge test at the end. 

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Knowledge and Information Management

This module shares the results and recommendations of the Spotlight on Knowledge and Information Management Report, which was published in May 2023. 

The course will enable participants to: 

  • identify what knowledge and information management encompasses 
  • specify the four data topics our finding in this report covers 
  • identify good practice in knowledge and information from a case study example 

Once participants have completed this module, they can sign up for the virtual classroom which gives landlords and other housing professionals the opportunity further embed the key learning objectives and to discuss the recommendations from KIM report published in May 2023. 

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Spotlight report on damp and mould eLearning

This module shares the results and recommendations of the Spotlight on Damp and Mould report published in October 2021 and the one year on follow up report Spotlight on Damp and Mould published in February 2023. 

The course will enable participants to: 

  • list the reasons why we focused on damp and mould for these Spotlight Reports 
  • select the reasons why complaints are a valuable learning opportunity 
  • identify the 10 key factors which impact how successful damp and mould plans are in practice 

Once participants have completed this module, they can sign up for the virtual classroom which gives landlords and other housing professionals the opportunity further embed the key learning objectives and to discuss the recommendations from the damp and mould reports. 

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What is damp and mould? Why does it happen?

Microlearning

This short microlearning looks at what damp and mould is, and the reasons why it happens.

It is based on Department for Levelling Up, Housing and Communities, the Department of Health and Social Care and the UK Health Security Agency guidance on damp and mould produced in 2023. 

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Social landlords' damp and mould responsibilities

Microlearning

This microlearning looks at social landlords’ damp and mould responsibilities, the common reasons why landlords fail when dealing with damp and mould and how landlords move from being reactive to proactive.

It also shares some examples of what is working for some landlords when it comes to engaging residents on damp and mould. 

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Apologies guidance

Microlearning

A well-made apology is an important and powerful tool in resolving a complaint early.

This microlearning provides a guide on how to make an effective apology. It looks at what to include in your apology, whether it should be written or in person, and who should give it.

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