We are aware of a third-party IT security incident that has impacted our case management system.

While we investigate this and get our systems back online, you will be unable to submit a new complaint, view an existing complaint, or use our web chat, webform, Learning Hub, or landlord portal.

If you need to raise a new complaint, please email info@housing-ombudsman.org.uk or call us on 0300 111 3000. We’re working to handle enquiries and cases where this is possible, notifying any customers and landlords where this is not possible

We’re working to restore our services as quickly as possible and will share updates when we can.

Thank you for your patience. We apologise for the inconvenience.

Training available on the Learning Hub

The training on this page is available exclusively to member landlords on the Learning Hub.

On this page

About the training

Our Learning Hub offers courses and resources to help you improve your skills.

We’ve gathered training from across the Hub. These training resources help you build knowledge on specific topics.

Each theme includes a selection of:

  • eLearning courses – structured learning with CPD accreditation
  • microlearning – short, focused lessons on specific issues
  • bite-size learning – quick sessions you can fit around your work
  • case studies – real examples from our casework
  • podcasts – expert insights and discussions

You can access all resources on the Learning Hub. You’ll need a separate login. Find out how to access the Learning Hub.

Looking for general guidance? Visit our key topics section for a range of other learning resources.

Helpful Links

Browse the training by theme

Antisocial behaviour and noise

Understand your responsibilities and how to respond to antisocial behaviour and noise complaint cases.

ASB and noise training (opens in a new tab)

Attitudes, respect, and rights

Promote respectful interactions and uphold residents’ rights in all your work.

Attitudes and rights training (opens in a new tab)

Awaab's Law and hazards

Training to help you meet your legal duties under Awaab’s Law.

Awaab's Law and hazards training (opens in a new tab)

Complaint handling

Learn effective approaches to managing and resolving complaints.

Complaint handling training (opens in a new tab)

Damp and mould

Learn how to identify, prevent, and resolve damp and mould issues.

Damp and mould training (opens in a new tab)

Knowledge and information management

Learn how to overcome information gaps and communicate more effectively as an organisation.

KIM training (opens in a new tab)

Leaseholder and shared ownership

Understand the specific considerations when handling leaseholder or shared owner complaints.

Leaseholder and shared ownership (opens in a new tab)

Repairs

Improve your approach to repairs management and meeting resident expectations.

Repairs training (opens in a new tab)

Window-related complaints

Handle complaints about windows, from repairs to condensation issues.

Window complaint training (opens in a new tab)

How to access the Learning Hub

All landlords are required to create a new account in the Hub to access the range of learning material.

How to create an account

  1. Simply use the link below to access the login page of the Learning Hub.
  2. Scroll down and select the ‘create a new account’ button.
  3. Fill in the online form with your details.
  4. Select ‘create my new account’ to finish.

Create your new account in the Learning Hub

If you require assistance with accessing or using the new system, please contact hossectordevelopment@housing-ombudsman.org.uk.