Annual complaint handling and service improvement report
Within the new Complaint Handling Code and self-assessment there is now a mandatory requirement to complete an annual complaint handling and service improvement report. They are an opportunity to demonstrate openness, transparency and accountability to residents
Our webinars cover the annual report requirements, offering key considerations for landlords and directing them to helpful resources.
Webinar for landlords with over 1000 homes
Annual complaint handling and service improvement report webinar for landlords with over 1000 homes
Centre for Learning webinar
The Centre for Learning hosted a Statutory Code webinar on annual complaint handling and service improvement for landlords with over 1000 homes
