News: December 2022

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Ombudsman launches wider investigation into Islington Council after repeated damp and mould failures

14 December 2022

The Housing Ombudsman has written to the London Borough of Islington, stating its intention to carry out a wider investigation into the landlord after its poor handling of damp and mould reports and resulting complaints.

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Severe maladministration for Birmingham City Council’s inaction on disrepair

12 December 2022

The Ombudsman made a severe maladministration finding for Birmingham City Council’s handling of a disrepair claim, with the council failing on multiple occasions to take action when prompted by the resident and the local MP.

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Ombudsman’s annual review of sector’s performance identifies 32 landlords with high failure rate

8 December 2022

The Housing Ombudsman’s annual complaints review for 2021-22 shows that property condition remains the biggest area of complaint about social landlords and more action is needed by social housing landlords to improve the quality of homes and service.

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Mold growth. Mould spores thrive on moisture. Mold spores can quickly grow into colonies when exposed to water

Ombudsman awards £5,000 to resident after Orbit’s severe maladministration on damp and mould case

6 December 2022

The Ombudsman made a severe maladministration finding for Orbit Group’s handling of reports of damp and mould, which left a resident and her son in an unsuitable home with a slug infestation.

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Severe maladministration for Clarion’s excessive delay in removing resident from tenancy 

1 December 2022

The Ombudsman found severe maladministration for Clarion’s failings in handling a resident’s request to be removed from a tenancy. It had a significant impact on the resident as he was unable to start a new tenancy so did not have a secure home for two years and caused him considerable time and effort in pursuing the issue.  

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