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News: September 2023

Unhappy and disappointed customer giving low rating and negative feedback in survey, poll or questionnaire. Sad and dissatisfied man giving review about service quality. Bad user experience.

Ombudsman records highest level of non-compliance in complaint handling failure orders

19 September 2023

The Ombudsman’s latest Complaint Handling Failure Order report shows the highest number of non-compliant landlords with the orders since the data was first recorded.

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Close-up young rats (Rattus norvegicus) sniffs leftovers on a plate on sink at the kitchen. Fight with rodents in the apartment. Extermination.

Pests and gas safety cases feature in latest Insight report as determination numbers rise

12 September 2023

The Ombudsman has released its Insight report reflecting on the first quarter of this year, learning from pest infestation cases, gas safety and emerging trends from its frontline caseworkers.

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Man getting warm up his hand over an electric radiator of heating at home

Onward Homes to apologise and pay £1,000 compensation after overheating led to resident collapsing in her home

5 September 2023

We have found severe maladministration for Onward Homes after a vulnerable resident, whose heating was on full and would not turn off during the summer months, collapsed several times in her home – only to […]

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