Thank you for your continued patience while we investigate the third-party IT security incident that has impacted our case management system.

As we set out in earlier communications, the incident has been contained, and we are working with the external supplier of our case management system to investigate.

If you need to raise a new complaint about your landlord with us in the meantime, please email us at info@housing-ombudsman.org.uk  or call us on 0300 111 3000. We’re working to handle enquiries and cases where this is possible, notifying any customers and landlords where this is not possible

We’re working to restore our services as quickly as possible and will share updates when we can.

Landlords with a 0% maladministration rate 2024-25

These landlords received 5 or more findings but no findings of maladministration in 2024-25.

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The maladministration rate is the number of findings of severe maladministration, maladministration, and service failure. This is shown as a percentage of the total number of findings.

*excluding ‘outside jurisdiction’ and ‘withdrawn’

Landlords with 1,000 and 9,999 homes

Landlord name % maladministration rate # determinations* # findings*
North Devon Homes 0% 2 5
Pickering and Ferens Homes 0% 2 6

 

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