News: February 2023

Close-up young rats (Rattus norvegicus) sniffs leftovers on a plate on sink at the kitchen. Fight with rodents in the apartment. Extermination.

Double severe maladministration for Longhurst Group repairs failings after rodent problem

28 February 2023

The Ombudsman has made two findings of severe maladministration for Longhurst Group’s response to various repair issues for a vulnerable resident and its subsequent complaint handling.

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sewer breakthrough. sewage leakage from the sewer manhole onto the road. close-up

Ombudsman calls for culture change after Clarion left disabled resident without the use of a toilet because of continued drain blockages

21 February 2023

The Ombudsman found severe maladministration for how Clarion responded to blocked drains in a new build property, which left residents living in ‘unsanitary conditions’ and without a working downstairs toilet for considerable periods.

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Rotten window frame closeup of old dirty window sill

Severe maladministration for Hammersmith & Fulham Council after multiple repairs failures over 18 months left family in unsafe conditions

16 February 2023

The Housing Ombudsman found severe maladministration for Hammersmith & Fulham Council’s response to repairs on windows where safety concerns and a roof leak which led to the resident reporting fire safety issues.

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Pile of document waiting to be managed on background

Ombudsman calls for ‘radical improvements’ following five severe maladministration findings for Lambeth Council

14 February 2023

The Housing Ombudsman has published three separate cases involving Lambeth Council, making five severe maladministration findings after multiple failings on issues such as record keeping and complaint handling.

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Set of manual house tools on a wooden table.They surround a handmade wood house toy.

Severe maladministration for believe housing’s handling of bathroom ceiling repair and asbestos

9 February 2023

The Ombudsman has found severe maladministration for believe housing after it left a residents bathroom in an “unacceptable state” for two years due to a failure to repair it.

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A man hands in wool gloves warm near the heater. Old men's hands in knitted gloves on heating radiator at home during the day. Person heating their hands at home over a domestic radiator in winter.

Ombudsman sees 60% increase in complaints on heating and hot water

7 February 2023

Focus on cases relating to heating and hot water to drive learning as the Ombudsman’s reveals nearly two in three cases are upheld.

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Ombudsman issues evaluation of responses to damp and mould report as complaints continue to rise

2 February 2023

The Housing Ombudsman has provided an analysis of responses from landlords to the Spotlight report one year on and proposed ten ‘key tests’ for landlords who are producing action plans, as the sector reflects on the inquest into the death of Awaab Ishak and the continued influx of damp and mould cases.

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