Membership frequently asked questions (FAQs)
On this page
Unit pricing
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The invoice states units as of 31 March 2025, is this correct?
Yes. We use published data from the Regulator of Social Housing (RSH) from the previous year end.
You can find out more by viewing the membership fee information.
Invoicing
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I have a question regarding my invoice, who do I contact?
For queries with unit numbers or landlord records, contact membership@housing-ombudsman.org.uk.
For other invoice queries and management of billing account records, contact membershipfinance@housing-ombudsman.org.uk.
Mergers and group structures
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What do we do if we are in talks with another landlord about merging?
If you are transferring your units to another landlord, please tell the Membership team at membership@housing-ombudsman.org.uk.
We will contact you for further details.
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We are operating a group structure and want to have separate or consolidated invoices, what should we do?
If you operate a group structure with more than one registered provider of social housing, contact membershipfinance@housing-ombudsman.org.uk to agree the most effective invoicing approach.
This could be:
- individual registered providers separately (such as multiple invoices)
- all registered providers within the group together (such as one invoice)
Annual submissions and compliance
Membership enquiries
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How do I update my contact details?
Please email membership@housing-ombudsman.org.uk to update the following details:
- point of contact for complaints (include name, job title, telephone number, and email address)
- Chief Executive Office (include name and email address)
- Member Responsible for Complaints (include name, telephone number, and email address)
- correspondence address
- any point of contact for unit verification
Portal enquiries
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Who can help with Portal enquires?
Contact our Portal team at portal@housing-ombudsman.org.uk.