Call for Evidence on housing maintenance now open! Respond by 25 October 2024. Submit evidence online.

News: May 2023

Rotten window frame closeup of old dirty window sill

Double severe maladministration for recently merged Catalyst after disabled resident left in mouldy home for 19 months

11 May 2023

The Ombudsman has made two findings of severe maladministration against Catalyst Housing for failing to fix damp and mould repairs issues as well as a damaged driveway, causing significant distress to a disabled resident and her son.

Continue reading about Double severe maladministration for recently merged Catalyst after disabled resident left in mouldy home for 19 months
Negative feedback and rate with bad smile face.

Ombudsman awards more than £5,000 compensation after A2Dominion left family in “dangerous and unacceptable conditions”

4 May 2023

The Ombudsman has found severe maladministration for A2Dominion after ‘significant failures’ in complaint handling, despite pressure from the Ombudsman and politicians.

Continue reading about Ombudsman awards more than £5,000 compensation after A2Dominion left family in “dangerous and unacceptable conditions”