News: May 2023

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Ombudsman brands Knowledge and Information Management as ‘closest thing to a silver bullet’ for social housing

23 May 2023

The Ombudsman has released 21 recommendations on Knowledge and Information Management as part of its latest Spotlight report, as casework evidence shows the significant issues landlords are having.

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Ombudsman launches wider investigation into Hammersmith and Fulham Council after ongoing failures

18 May 2023

The Ombudsman has launched an investigation into the London Borough of Hammersmith and Fulham as concerns persist that lessons from previous severe maladministration findings have not been made.

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Double severe maladministration for recently merged Catalyst after disabled resident left in mouldy home for 19 months

11 May 2023

The Ombudsman has made two findings of severe maladministration against Catalyst Housing for failing to fix damp and mould repairs issues as well as a damaged driveway, causing significant distress to a disabled resident and her son.

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Ombudsman awards over £18,000 compensation as Hammersmith & Fulham Council issued with seven findings of severe maladministration

9 May 2023

The Ombudsman has ordered Hammersmith and Fulham Council to pay residents over £18,000 in compensation after significant failings led to one resident living in damp and mould for four years.

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Ombudsman awards more than £5,000 compensation after A2Dominion left family in “dangerous and unacceptable conditions”

4 May 2023

The Ombudsman has found severe maladministration for A2Dominion after ‘significant failures’ in complaint handling, despite pressure from the Ombudsman and politicians.

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