Learning from severe maladministration reports

Learning from severe maladministration reports are a new way for us to promote learning from cases that share a common theme.

As the number of severe maladministration cases rise, we are concerned landlords could switch off to the severity of the detriment these issues cause residents and the significant amount of learning that each case has within it. Within most cases, there are multiple opportunities to make things right and rebuild trust with the resident. But too often these opportunities are missed, or landlords feel the issue has gone on too long and therefore let it drift further.

In this new publication, we want to prevent repeated failings in these areas and show where the key learning points are.