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News: February 2024

Hammersmith tube station sign

Ombudsman investigation into Hammersmith and Fulham Council finds some residents left ‘feeling anything but secure in their homes’ after ‘multiple and repeated failures’

20 February 2024

Ombudsman investigation into Hammersmith and Fulham Council finds some residents left ‘feeling anything but secure in their homes’ after ‘multiple and repeated failures’

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Wooden boards instead of windows. Wooden boards instead of windows.

One Housing’s poor record keeping compounds resident distress and landlord failings

15 February 2024

The Ombudsman found severe maladministration by One Housing Group in its record keeping following failures to resolve repair issues, the lack of clear service charge information, and the treatment of a resident’s complaints, all of which caused distress and inconvenience to the resident.

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