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Glossary
Glossary
Index of all terms / acronyms used on the site.
Assured shorthold tenancy
Assured tenancy
Be fair
Compensation
Determination
Discretionary
DPA/FOI
Formal complaint
Formal resolution
ICP
Learn from outcomes
leaseholder
Local resolution
Maladministration
Managing agent
OSJ
Put it right
Secure tenancy
Shared owner
Tenancy
The scheme
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