Thank you for your continued patience while we investigate the third-party IT security incident that has impacted our case management system.

We will begin our recovery work shortly to get our case management system back online. Our approach will be cautious, controlled, and continuously reviewed. Our cyber security experts will continue to test our systems during this time to ensure the system is fully safe and secure.

If you need to raise a new complaint about your landlord with us in the meantime, please email us at info@housing-ombudsman.org.uk  or call us on 0300 111 3000.

We are sorry for any ongoing inconvenience. We will continue to update you as our investigation and recovery progresses.

Landlords with high maladministration findings 2021-22

List of landlords with maladministration finding rate of 50% or higher in the year 2021-22

Landlord % Maladministration findings
Adur District Council 60%
Arun District Council 55%
Birmingham City Council 54%
Bolton at Home Limited 80%
Bournville Village Trust 67%
Camden Council 59%
Co-operative Development Society Limited 50%
Cornwall Housing Limited 50%
Ealing Council 71%
East Devon District Council 89%
Golding Homes Limited 90%
Greenwich Council 56%
Hammersmith and Fulham Council 54%
Haringey Council 54%
Havering Council 53%
Hexagon Housing Association Limited 78%
Islington Council 55%
Lambeth & Southwark Housing Association Limited 86%
Lambeth Council 57%
Lewisham Council 57%
London Borough of Hillingdon 61%
London Borough of Sutton 71%
Richmond Housing Partnership Limited 50%
Shepherds Bush Housing Association Limited 50%
South Kesteven District Council 60%
St Albans City and District Council 60%
Stockport Homes Limited 60%
Stoke-on-Trent City Council 60%
Stonewater Limited 69%
Tower Hamlets Council 50%
Trident Housing Association Limited 50%
Tuntum Housing Association Limited 50%