Our annual landlord survey is now open. The results will feed into this year’s annual complaints review which provides an analysis of the sector’s performance. Link to survey.

Guidance notes

This section provides guidance for landlords including the key elements we would expect to see in various policies. The aim is to help landlords to develop their policies to reflect what we consider to be best practice. It also has guidance for landlords on specific areas of our work.

Guidance on effective complaint correspondence

Read more Guidance on effective complaint correspondence

Managing unacceptable behaviour policy

Read more Managing unacceptable behaviour policy

Guidance on Pre-Action Protocol for Housing Conditions Claims and service complaints

Read more Guidance on Pre-Action Protocol for Housing Conditions Claims and service complaints

Responding to a complaint

Read more Responding to a complaint
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