See our latest enewsletter
31 July 2020
The latest issue of our e-newsletter, Housing Ombudsman News, is out now.
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Third Insight report highlights Covid-19 impact on complaints
30 July 2020
Our latest Insight report looks at complaints data and case studies from April to June 2020, and shows the impact of the Covid-19 lockdown on the volume and nature of complaints we received.
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Statement on proposals to remove the democratic filter
20 July 2020
The Housing Ombudsman welcomes the Draft Building Safety Bill proposing the removal of the democratic filter to allow direct access to its service and support faster redress
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Guidance on best practice for landlords during Covid-19 – Updated
14 July 2020
Guidance sets out best practice on engaging with the Ombudsman along with guidance on dealing with complaints raised by residents during this time
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New complaints code aims for speedier redress and more consistency
7 July 2020
The Housing Ombudsman has published a new Complaint Handling Code providing a framework for high-quality complaint handling and greater consistency across landlords’ complaint procedures.
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