Thank you for your continued patience while we investigate the third-party IT security incident that has impacted our case management system.

As we set out in earlier communications, the incident has been contained, and we are working with the external supplier of our case management system to investigate.

If you need to raise a new complaint about your landlord with us in the meantime, please email us at info@housing-ombudsman.org.uk  or call us on 0300 111 3000. We’re working to handle enquiries and cases where this is possible, notifying any customers and landlords where this is not possible

We’re working to restore our services as quickly as possible and will share updates when we can.

Your stage 2 complaint response is more than 1 year old

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Complaints over 12 months old

We cannot consider every complaint that comes to us.

If it is 12 months or more since your landlord issued its stage 2 (final) response to your complaint, we will not be able to consider it for investigation.

We will only consider a complaint about an issue that has been through both stages of a landlord’s complaints process.

If your landlord resolved the issues before but they have returned after the stage 2 response, you can submit a new complaint. Contact your landlord to report the problem again and start the complaints process.

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