Our annual landlord survey is now open. The results will feed into this year’s annual complaints review which provides an analysis of the sector’s performance. Link to survey.

News: July 2022

Water damage in basement caused by sewer backflow due to clogged sanitary drain

Severe maladministration for Birmingham’s delayed repairs and wider investigation started

19 July 2022

The Ombudsman found severe maladministration for Birmingham City Council’s delays in repairing an extensive water leak that caused damage to the resident’s property. The landlord failed to offer any compensation for the distress and inconvenience caused to the resident, in contravention of the Ombudsman’s Complaint Handling Code.

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Important documents in files placed in the filing cabinet

Ombudsman plans systemic investigation into record keeping as latest cases published

12 July 2022

Poor record keeping features among the latest decisions published by the Housing Ombudsman. Strong record keeping practices are core to good services and will be the focus of a future systemic investigation by the Ombudsman with the aim of making recommendations and sharing learning across the social housing sector.  

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Complaints files and documents in cabinet in office. 3D rendered illustration.

Two severe maladministration findings for Shepherds Bush Housing’s failings on roof leak

6 July 2022

We made two severe maladministration findings in a case about Shepherds Bush Housing’s failings in dealing with a resident’s reports of a roof leak. The resident, a shared owner, had reported a roof leak many times over several years.

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