Our annual landlord survey is now open. The results will feed into this year’s annual complaints review which provides an analysis of the sector’s performance. Link to survey.

News: August 2022

Ombudsman spelt out in wooden blocks Ombudsman word from wooden blocks on desk

Improved access to Ombudsman from October

10 August 2022

Changes to the Ombudsman’s service are set to take effect from 1 October 2022, making it easier for residents to access our service if they remain unhappy with their landlord’s final response on their complaint.

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pest control worker spraying pesticides with sprayer in bathroom:processing the toilet and shower.

Severe maladministration for Metropolitan Thames Valley’s response to silverfish infestation

3 August 2022

Metropolitan Thames Valley’s failings in responding to a silverfish infestation at a resident’s flat led to a finding of severe maladministration by the Housing Ombudsman.

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