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31 March 2021
Our business plan for 2021-22 sets out the next steps to grow and improve our service that build on changes introduced over the last year.
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24 March 2021
Our new Systemic Framework sets out how we will look beyond individual disputes to identify key issues that impact on residents and landlords’ services.
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16 March 2021
The Housing Ombudsman has appointed Adam Sampson as its first Independent Reviewer of Service Complaints.
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11 March 2021
The latest issue of our e-newsletter, Housing Ombudsman News is out now
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The text, the inscription, the phrase Investigation is written in a notebook that lies on a dark table with a laptop and pen. Business concept.
9 March 2021
We have today started publishing all decisions on cases investigated, a major step in increasing our transparency.
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3 March 2021
The London Borough of Newham took an excessively long time to deal with a complaint about repairs following a leak, and then failed to apologise or offer appropriate compensation.
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