News: January 2023

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Two severe maladministration findings for Clarion as Ombudsman reiterates recommendations from its special investigation

31 January 2023

The Housing Ombudsman has found severe maladministration in two separate Clarion cases which formed part of a wider investigation into the landlord.

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Flooding rainwater or floor heating systems, causing damage, peeling paint and mildew. - image

Multiple severe maladministration for Spitalfields Housing’s inadequate response to flooding and its unsatisfactory complaint handling

26 January 2023

The Housing Ombudsman made two findings of severe maladministration and had to issue two separate failure orders for Spitalfields Housing Association’s failures over responding to a leak which led to flooding and the subsequent complaint handling.

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A man hands in wool gloves warm near the heater. Old men's hands in knitted gloves on heating radiator at home during the day. Person heating their hands at home over a domestic radiator in winter.

Severe maladministration for A2Dominion after resident left without heating and hot water

12 January 2023

The Ombudsman found severe maladministration for A2Dominion’s failure to fix various problems with a resident’s heating and hot water supply over a number of years.

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