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Memorandum of Understanding

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About a Memorandum of Understanding

A Memorandum of Understanding (MOU) is a document that explains what 2 or more organisations have agreed to do. It explains how they will work together.

We work with the:

  • Local Government and Social Care Ombudsman (LGSCO)
  • New Homes Ombudsman
  • Regulator of Social Housing

We have listed each Memorandum of Understanding below for you to view.

Helpful Links

Local Government and Social Care Ombudsman (LGSCO)

Memorandum of Understanding (MoU)

The Memorandum of Understanding (MoU) is based on the relevant provisions in the Localism Act 2011.

While this MoU does not create or impose legally binding rights or obligations, both organisations are committed to working in accordance with it.

Each organisation will take steps to ensure their staff are aware of what is in the MoU. They will keep staff updated about it, and about the responsibilities it places on them.

Both organisations have published the MoU on their websites.

Memorandum of Understanding with the LGSCO (opens in a new tab)

New Homes Ombudsman Service (NHOS)

Memorandum of Understanding (MoU)

Agreed by both parties in November 2023

The Memorandum of Understanding (MoU) sets out the functions of each organisation.

It explains how the 2 bodies will work together and communicate with each other in carrying out their roles.

It clarifies any overlap in the jurisdiction to ensure that it is clear to both organisations which complaints they will deal with.

Memorandum of Understanding with the NHOS (PDF) (opens in a new tab)

The Regulator of Social Housing (the Regulator)

Memorandum of Understanding (MoU)

Agreed by both parties in September 2020. Following review by HOS and RSH on 21 July 2026, the MoU remains unchanged and continues to reflect current arrangements.

The Regulator of Social Housing and the Housing Ombudsman have different functions and statutory remits. We have arrangements in place for how we work together.

This Memorandum of Understanding (MoU) sets out a new framework of communication, cooperation, and exchange of information between us and the Regulator.

Memorandum of Understanding with the Regulator (PDF) (opens in a new tab)

Building Safety Regulator (BSR)

Memorandum of Understanding (MoU)

Agreed by both parties in January 2025

This Memorandum of Understanding (MoU) sets out the framework of communication, cooperation, and exchange of information between us and the Building Safety Regulator (BSR).

It is a statement of intent between the 2 parties.

Memorandum of Understanding with the BSR (PDF) (opens in a new tab)