Our annual landlord survey is now open. The results will feed into this year’s annual complaints review which provides an analysis of the sector’s performance. Link to survey.

Resident Panel

What is the Resident Panel? 

The Housing Ombudsman wants to be open and accessible and engage widely with both residents and landlords to share knowledge and learning. 

The Resident Panel provides an opportunity for residents to be involved in the development of our service as well as giving us direct feedback on their experience of using our service.  

Following a very high level of interest in joining the Panel, we extended the membership to 600 residents rather than the 100 originally planned.   

The whole panel will be invited to attend two meetings each year on key areas of work such as the development of our annual business plan and three-year corporate plan with up to 100 residents participating in a discussion afterwards. In addition, there will be opportunities to take part in smaller group activities. These could include topics such as residents’ experience of using our service, awareness raising or our thematic reports investigating further into issues arising through complaints. Members will also be asked for their views through surveys and questionnaires.

Membership is made up of residents from a cross-section of landlords in the Housing Ombudsman Scheme, ensuring that residents with different types, size and location of landlords are represented. See Panel membership in Helpful links for further information. 

Two Panel meetings will take place each year, with up to 100 residents participating in a discussion afterwards. Attendance at the discussion will rotate between meetings.

How to join 

Applications have closed for recruiting members of the panel. Members are appointed for three years. 

Will panel members be paid? 

No, there is no payment for taking part in our Resident Panel. 

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