Reports and data

Spotlight reports help you understand the common service failures we see in our casework, such as repairs, damp and mould, or poor communication. They explain what’s going wrong, why it matters, and what landlords can do to improve.

These reports group recent cases so you can see the themes behind the failings. They highlight where landlords missed vital opportunities and explain what should change to improve outcomes for residents.

These reports look into wider problems across a landlord’s service. They help you see when issues go beyond one complaint.

They show where systemic failings may be affecting residents.

Insight reports help you understand our complaints data and what it means for the sector. Explore reports to find the case studies, key learning, and clear recommendations.

Wider orders let us act when problems affect more than one resident. They require landlords to fix wider service failures and improve their policies.

These reviews help landlords find and resolve systemic issues.