Reports and data
Find all the latest reports from the Housing Ombudsman Service.
On this page
Reports by category
Spotlight reports
Spotlight reports help you understand the common service failures we see in our casework, such as repairs, damp and mould, or poor communication. They explain what’s going wrong, why it matters, and what landlords can do to improve.
Severe maladministration reports
These reports group recent cases so you can see the themes behind the failings. They highlight where landlords missed vital opportunities and explain what should change to improve outcomes for residents.
Further investigation reports
These reports look into wider problems across a landlord’s service. They help you see when issues go beyond one complaint.
They show where systemic failings may be affecting residents.
Insight reports
Insight reports help you understand our complaints data and what it means for the sector. Explore reports to find the case studies, key learning, and clear recommendations.
Wider orders
Wider orders let us act when problems affect more than one resident. They require landlords to fix wider service failures and improve their policies.
These reviews help landlords find and resolve systemic issues.
Data and statistics
Annual Complaints Review
Our Annual Complaints Review provides an overview of the complaints handled in the housing sector each year.
Landlord complaint statistics
Every quarter we publish landlord statistics giving a snapshot of what we’re seeing in complaints.
Landlord performance data
Individual landlord performance reports for landlords with 5 or more findings determined between 1 April 2024 and March 2025.
Latest publications
View all our publications on the news section of the website.
Housing Ombudsman sets out lessons from root cause analysis to ‘inform responses to new issues’
Housing Ombudsman sets out ‘significant learning opportunity’ in pest cases
Landlords share extensive learning following Housing Ombudsman’s further investigation process
Housing Ombudsman urges landlords to ‘avoid apathy’ on window disrepair as learning shared
Onward Homes introduces new processes after vulnerable family left living with multiple hazards
