FAQs on the Complaint Handling Code
30 September 2020
Frequently Asked Questions from webinars on the Complaint Handling Code
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New ARAC members appointed
25 September 2020
We have appointed two new members to our Audit and Risk Assurance Committee
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New build show homes on a purpose built estate near London
New report focuses on leaseholders and shared owners
7 September 2020
We have published a report bringing together our insight from handling almost 2,000 complaints from leaseholders and shared owners over the last two years. These resulted in more than 800 formal investigations with redress required […]
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Annual Report 2019-20 published
3 September 2020
The Housing Ombudsman’s Annual Report for 2019-20 has been published today
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Ombudsman’s new powers take effect including working with the Regulator
1 September 2020
New powers in the revised Housing Ombudsman Scheme that takes effect from today (1 September) will help improve awareness, accessibility and speed of complaint resolution.
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