We are aware of a third-party IT security incident that has impacted our case management system.

While we investigate this and get our systems back online, you will be unable to submit a new complaint, view an existing complaint, or use our web chat, webform, Learning Hub, or landlord portal.

If you need to raise a new complaint, please email info@housing-ombudsman.org.uk or call us on 0300 111 3000. We’re working to handle enquiries and cases where this is possible, notifying any customers and landlords where this is not possible

We’re working to restore our services as quickly as possible and will share updates when we can.

Thank you for your patience. We apologise for the inconvenience.

Resident Panel membership

Membership panel demographic data is right at the time of the panel implementation.

On this page

About this data

Our Resident Panel is made up of social housing residents that live in England.

We want the membership of the panel to represent the diversity of England’s social housing population, with representation from across a range of demographics and protected characteristics. 

This data is representative of the 1,532 applicants we received to the Resident Panel in 2024.

Housing issues experienced by the Resident Panel

Horizontal bar chart showing reasons for housing enquiries. Complaint handling is the most common reason, followed by property condition and repairs, and antisocial behaviour or estate management. Cladding and major works is the least common reason.

Members that were on the 2021-24 panel

A pie chart to show 10.4% said yes to being on the old panel and 89.6% said no

 

Housing of the Resident Panel

Horizontal bar chart showing property types of respondents. Flats with fewer than four floors are the most common property type, followed by semi-detached houses. Detached houses, high-rise flats and terraced properties are the least common.
Property type of the Resident Panel
Pie chart showing tenancy types of respondents. Most respondents have a secure, assured or assured shorthold tenancy (71.9%). Leasehold (7%), supported or sheltered housing (6%), and respondents who do not know their tenancy type (6%) make up much smaller proportions, with shared ownership the least common (4.1%).
Tenure type of the Resident Panel
Pie chart showing how long respondents had been tenants when they applied to join the panel. Over half had been tenants for more than 10 years (54%), while 17.1% had been tenants for 6 to 9 years, 16.4% for 3 to 5 years, and 12.5% for 0 to 2 years.
Tenancy length of the Resident Panel

About our members

Horizontal bar chart showing the age of respondents. The largest group is aged 65 and over, followed by those aged 45 to 64. Smaller numbers are aged 35 to 44 and 25 to 34, while very few respondents are aged 18 to 24 or preferred not to say.
Age of the Resident Panel
Prefer not to say - 7.4% Yes - 48% No 44.6%
Disability disclosure of the Resident Panel
Horizontal bar chart showing the ethnic background of respondents. Most respondents identify as White British, Irish, Welsh or Scottish. All other ethnic groups are represented in much smaller numbers, with Black Caribbean or African respondents forming the largest minority group.
Ethnicity of the Resident Panel
Bar chart showing the gender of respondents. Women make up the largest group of respondents, followed by men. Very small numbers identify as non-binary, selected other, or preferred not to say.
Gender of the Resident Panel
Horizontal bar chart showing the religion of respondents. Christianity is the most common religion, followed by respondents with no religion. Smaller numbers identify with other religions or prefer not to say.
Religion of the Resident Panel
Pie chart showing the regional location of respondents. London has the largest share of respondents (28.5%), followed by the South East (18.5%). All other regions each account for around 5% to 11% of respondents, with the North West, South West and Yorkshire and The Humber representing the largest shares outside London and the South East.
Location of the Resident Panel