We are aware of a third-party IT security incident that has impacted our case management system.

While we investigate this and get our systems back online, you will be unable to submit a new complaint, view an existing complaint, or use our web chat, webform, Learning Hub, or landlord portal.

If you need to raise a new complaint, please email info@housing-ombudsman.org.uk or call us on 0300 111 3000. We’re working to handle enquiries and cases where this is possible, notifying any customers and landlords where this is not possible

We’re working to restore our services as quickly as possible and will share updates when we can.

Thank you for your patience. We apologise for the inconvenience.

Whistleblowing for social housing staff

The regulator is the prescribed person under the Public Interest Disclosure Act 1998 in relation to matters relating to registered providers of social housing.

 

The term whistleblowing is used to describe the actions of a worker who believes they are acting in the public interest by passing on information which may suggest certain types of wrongdoing. In passing on that information, they are making a disclosure. The wrongdoing will typically (although not necessarily) be something they have witnessed at work.

Since 2019 the regulator has been a prescribed person under the Public Interest Disclosure Act 1998 about matters relating to registered providers of social housing.

This means you must contact the Regulator of Social Housing and not the Housing Ombudsman to make a disclosure of this nature.

If you’d like to disclose something about your organisation, you can do so anonymously via the contact details below.

Write to:

Referrals and Regulatory Enquiries team
Regulator of Social Housing
Level 2
7-8 Wellington Place
Leeds
LS1 4AP
United Kingdom

Email: enquiries@rsh.gov.uk

Call: 0300 124 5225

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