Follow up report: Spotlight on noise complaints
This page provides a summary of the report. To read the report in full and view our recommendations, please download the PDF.
Published in April 2024
On this page
Report summary
This report summarises our evaluation of the Spotlight report on noise complaints.
We contacted landlords from our initial webinar and all landlords who featured in the report.
We also contacted 5 landlords who had not featured in the report. These landlords have had an increase in maladministration rate regarding noise or antisocial behaviour complaints. All 5 of these landlords responded.
What is in the report?
We asked landlords what changes or improvements they had made because of the Spotlight report and its recommendations.
Explore the themes identified from the evaluation and areas of practice which have been successful. You can explore this in our Centre for Learning resource materials.
The full report
This page provides a summary of the report. To read the report in full and view our recommendations, please download the PDF.
Further learning on noise complaints
Noise complaints key topics page
Noise complaints are a common issue that residents and landlords face.
This page gives you practical tools to handle noise complaints confidently and effectively.
Landlords will learn how to respond to reports, take proportionate action, and maintain trust with residents.
Residents will find guidance on what counts as unreasonable noise, what steps they can take, and what good complaint handling looks like.
Noise training on the Learning Hub
Managing antisocial behaviour and noise complaints well is essential for community safety and resident wellbeing.
Our training will help you:
- deal with complaints fairly
- fix problems early using clear steps
- handle complaints confidently, using proven approaches to reduce harm and prevent escalation
- learn from real cases to make your processes better