Decisions

Our decisions are published as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020, and are published 3 months after the final decision date. In some cases, we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.

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Norwich City Council (202316688)

The complaint is about: The landlord’s response to a lack of water supply in the property. The landlord’s handling of repairs in the kitchen. The landlord’s handling of adaptations to the bathroom. The landlord’s handling of the associated complaints.

London & Quadrant Housing Trust (L&Q) (202316601)

The complaint is about the landlord’s handling of the resident’s: Reports of a loss of hot water, and the associated repairs. Reports of a leak, and the associated repairs. Subject access request (SAR). The Ombudsman has also considered the landlord’s complaint handling.

London Borough of Hounslow (202329853)

The complaint is about the landlord’s response to the resident’s: Enquiries about major works. Reports of roof leaks. The Ombudsman has also investigated the landlord’s complaint handling.

Islington Council (202403851)

The complaint is about the landlord’s handling of the resident’s reports of anti-social behaviour and noise disturbance.

Babergh District Council (202338266)

The complaint is about the landlord’s handling of the resident’s reports regarding: Window repairs and the ventilation system. Anti-social behaviour and noise disturbance. The Ombudsman has considered the landlord’s complaint handling.