We have issued a call for evidence to support an investigation into damp and mould. Full details here.

Decisions

All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. Full details of what and when we publish are set out in our publication policy.

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MHS Homes Ltd (201904750)

The complaint is regarding the landlord’s handling of: The resident’s reports of Anti-Social Behaviour and harassment from a neighbour.

Great Places Housing Group Limited

          REPORT COMPLAINT 202000780 Great Places Housing Group Limited 4 January 2021 Our Approach   The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in […]

Notting Hill Genesis (201915534)

The complaint refers to: The Landlord’s management of the Resident’s rent account. The Landlord’s complaint handling of this matter. The Landlord’s handling of repairs to the Resident’s hot water system and heating installations.

Stoke-on-Trent City Council (202003436)

The complaint is about the landlord’s response to the resident’s reports of boundary issues between the resident’s and her neighbour’s properties.

Cornwall Housing Limited (201907060)

The complaint is about the landlord’s: response to the resident’s reports of repairs required in the bathroom at the property, decision to charge the resident for repairs to the tap in the bathroom at the property and complaints handling.

Southern Housing Group Limited (201912882)

          REPORT COMPLAINT 201912882 Southern Housing Group 23 December 2020 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances […]

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