Newark and Sherwood District Council (202404742)
The complaint is about the landlord’s handling and response to the resident’s reports of damp and mould. The Ombudsman has also considered the landlord’s complaint handling.
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The complaint is about the landlord’s handling and response to the resident’s reports of damp and mould. The Ombudsman has also considered the landlord’s complaint handling.
The complaint is about the landlord's response to the resident’s: Request for repairs. Complaint about damage caused to her flooring. Concerns regarding removal of asbestos. Decision to fit laminate flooring. The Ombudsman has also considered the landlord’s complaint handling.
The complaint is about the resident’s reports of damp, mould and water ingress. The Ombudsman has also considered the landlord’s: Complaint handling. Record keeping.
The complaint is about the landlord’s handling of: Reports of antisocial behaviour (ASB). The associated complaint.
The complaint is about the landlord’s handling and response to the resident’s: Reports of repairs to a communal fence. Request for information to show how the service charges, sinking fund and sales surcharges are calculated and administered. The Ombudsman has also considered the landlord’s complaint handling.
The complaint is about the landlord’s handling of: Anti-social behaviour (ASB). Communal door entry repairs. The Ombudsman has also investigated the landlord’s complaint handling.
The complaint is about the landlord’s response to the resident’s: Request for repairs. Complaint.
The complaint is about the landlord’s: handling of the resident’s arrears. handling of the resident’s rechargeable repairs . response to reports of damp and mould. response to reports of poor staff conduct. response to reports of property damage.
The complaint is about the landlord’s handling of the resident’s concerns regarding: The implementation of the current mowing and maintenance schedule. The maintenance of the communal green areas. The Ombudsman has also considered the landlord’s complaint handling.
The complaint is about the landlord’s handling of works to repair and replace the resident’s front door and kitchen.