We are currently experiencing high call volumes.

If possible, please use our online complaint form or email info@housing-ombudsman.org.uk


All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. Full details of what and when we publish are set out in our publication policy.



Clear Dates

Complaint Category





Clarion Housing Association Limited (202104519)

REPORT COMPLAINT 202104519 Clarion Housing Association Limited 8 June 2021 Our approach What we can and cannot consider is called the Ombudsman’s jurisdiction and is governed by the Housing Ombudsman Scheme. The Ombudsman must determine […]

Epping Forest District Council (202009199)

The complaint is about the landlord’s demand for a charge prior to sale of the property, for the Renewable Heat Incentive Scheme (RHIS) payments it would not receive following the resident becoming legal owner.

Stonewater (2) Limited (202008221)

The complaint is about: the landlord’s handling of reports of Anti-Social Behaviour (ASB). The complaint is also about the landlord’s complaint handling.

Torus62 Limited (202009030)

The resident complained about the level of compensation offered in relation to their complaint about the landlord’s response to a pest infestation.

Clarion Housing Association Limited (202000007)

REPORT COMPLAINT 202000007 Clarion Housing Association Limited 1 June 2021 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This […]