All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. Full details of what and when we publish are set out in our publication policy.
REPORT COMPLAINT 202104519 Clarion Housing Association Limited 8 June 2021 Our approach What we can and cannot consider is called the Ombudsman’s jurisdiction and is governed by the Housing Ombudsman Scheme. The Ombudsman must determine […]
The complaint is about the landlord’s refusal to allow the resident to purchase the property.
The complaint is about the landlord’s demand for a charge prior to sale of the property, for the Renewable Heat Incentive Scheme (RHIS) payments it would not receive following the resident becoming legal owner.
The complaint is about the landlord’s response to the resident’s report of rats and squirrels in her loft.
The complaint concerns the landlord’s handling of repairs to the resident’s stairs.
The complaint is about: the landlord’s handling of reports of Anti-Social Behaviour (ASB). The complaint is also about the landlord’s complaint handling.
The complaint was about the landlord's response to the resident's:
The resident complained about the landlord’s handling of their request to install security lighting in the garden.
The resident complained about the level of compensation offered in relation to their complaint about the landlord’s response to a pest infestation.
REPORT COMPLAINT 202000007 Clarion Housing Association Limited 1 June 2021 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This […]