Decisions

All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. Full details of what and when we publish are set out in our publication policy.

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Clarion Housing Association Limited (202006786)

The complaint is regarding: The landlord’s handling of repairs to the resident’s pathway and manhole covers on his property. The landlord’s handling of repairs to the resident’s guttering. The landlord’s complaint handling.

Birmingham City Council (202005838)

The complaint is about the landlord’s response to the resident’s concerns about the accuracy of the landlord’s contractor’s account of a repair visit at the property.

Magenta Living (202002947)

The complaint is about: the condition of the property at the commencement of the resident’s tenancy. the landlord’s complaint handling.

Ashford Borough Council (202001169)

The complaint is about: The managing agent’s communication with the resident after he informed it in February 2018 he was no longer living at the property. The managing agent’s request to the resident concerning charges at the end of the tenancy. The managing agent’s handling of the associated complaint.

Cobalt Housing Limited (202009114)

The complaint is regarding the landlord’s handling of: The resident’s reports of various repairs required to the property. The resident’s reports about the conduct of operatives visiting the property.

Longhurst Group Limited (202001266)

The complaint is about the landlord’s response to: The resident’s request to bring forward the planned replacement of her bathroom. The resident’s reported concerns about the condition of her bathroom. Complaint handling.

Newham Council (201907092)

The complaint is about: the landlord’s handling of repairs to the resident’s bathroom. the landlord’s complaints handling.

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