All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. Full details of what and when we publish are set out in our publication policy.
The complaint is about the landlord’s: response to the resident’s reports of smoke pollution caused by her neighbours and resulting request for repairs and improvements to her windows and household ventilation. handling of a mutual exchange application and request for transfer.
The complaint is about the level of compensation offered and organisational learning demonstrated by the landlord following a report of a leak causing damp and mould.
The complaint is about the level of compensation offered to the resident following acknowledged service failures in carrying out repairs to fix a roof leak.
The complaint is about the level of compensation offered by the landlord following repairs and improvements works at the residents’ property.
This complaint is about: The level of redress the landlord offered in respect of its acknowledged delays and failures while responding to a leak from the flat above; The landlord’s recommendation to approach the above tenant about the leak; The landlord’s handling of the resident’s complaint.
The complaint is about the landlord’s handling of the resident’s report of damp and mould in her property.
The complaint is about the landlord’s response to the resident’s reports of: Water ingress in the loft at the property. The landlord’s complaints handling.
The complaint is about the landlord’s handling of the resident’s report of a leak in his property.
The complaint is about the landlord’s response to the resident’s reports of flooding at the property and associated damage.
This complaint is about: The resident’s request to be rehoused; The landlord’s response to the resident’s concerns around the condition of the property; The landlord’s response to the resident’s concerns around rent arrears; The landlord’s complaint handling.