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Decisions

All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.

Date

(date from format: mm/dd/yyyy)
(date to format: mm/dd/yyyy)

Landlord type

Complaint Category

Outcome

Tenure

Orders

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ForHousing Limited (202220869)

The complaint is about: The landlord’s handling of repairs in the property because of damp and mould. The landlord’s handling of the associated complaints.

Lambeth Council (202217300)

The complaint is about the landlord’s handling of repairs to the bathroom. The Ombudsman has decided to investigate the landlord’s complaint handling.

Notting Hill Genesis (NHG) (202216977)

REPORT COMPLAINT 202216977 Notting Hill Genesis (NHG) 26 February 2024 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This […]

Birmingham City Council (202213968)

The complaint is regarding the landlord’s handling of: The resident’s concerns relating to the energy efficiency of the property, and reports of high heating costs. The resident’s reports of repairs in the bathroom. The resident’s reports of repairs in the kitchen, and the request for a kitchen replacement. The resident’s reports of repairs to the bedroom window. The Ombudsman will also consider the landlord’s complaints handling.

Aspire Housing Limited (202206457)

The complaint is about: The landlords handling of repairs to the residents outbuilding. The Ombudsman has decided to investigate the landlord’s complaint handling.

Beyond Housing Limited (202208513)

The complaint is about the time taken by the landlord to resolve defects in the kitchen and bathroom. The Ombudsman also considered the landlord’s complaint handling.

Calico Homes Limited (202212335)

The complaint is about: The landlord’s handling of, and communication about resident’s reports of substandard works to his garden. The resident’s reports of discrimination.

Camden Council (202218919)

The complaint is about the landlord’s handling of: The resident’s reports of no gas supply in the property to enable the resident to use her cooker. Reported damage to the resident’s furniture during the move to her current property.  Reported repairs including damaged kitchen cupboards and worktops and a damaged cloakroom wall. The associated complaint.