All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. Full details of what and when we publish are set out in our publication policy.
The complaint concerns information about the ‘right to buy’ provided by the landlord when the property was let to the resident and their accepting the tenancy understanding that they had the ‘right to buy’ the property.
The complaint is about the landlord’s response to the resident’s request for a move to alternative accommodation.
The complaint is about:
The complaint is about the landlord’s decision to remove the resident’s porch enclosure and replace it with a canopy.
The complaint concerns the landlord’s calculation of the resident’s rent increase.
The complaint is about the landlord’s response to the resident’s request to view its shareholder register and its response to their subsequent request for a copy of the shareholder register.
The complaint concerns the council’s assessment of the resident’s housing needs, and its bidding process for housing.
A parking bay not having been included in the resident’s lease agreement when they purchased their property.
The complaint is about the landlord’s handling of the residents reports of damp and water ingress.
The complaint is about the landlord’s handling of Reports of damage, noise and repairs following the neighbour’s loft extension work. Allegations of anti-social behaviour (ASB) made about the resident. Staff related complaints including an incident when the resident was asked to remove her T-shirt in a public reception.