Voluntary membership

Most landlords and agents in the private rented sector want to provide a good service to their tenants. They also wish to have a good reputation as a landlord and be able to let and manage their properties without difficulty. It is best if landlords and agents have effective complaints procedures in place, as tenancy disputes do sometimes arise. Disputes cost time and money and can damage relationships. If left unresolved disputes can grow out of recognition.

The Housing Ombudsman Service provides an impartial, high quality and effective review of complaints and disputes. The service can be provided after the landlord’s or agent’s complaints procedure has been completed, but the issue not satisfactorily resolved. The Ombudsman’s rulings are conclusive and decisions are made according to the circumstances of the dispute.

Landlords and agents from the private rented sector interested in joining the Scheme should complete the application form on this page. The annual subscription fee for 2020-21 is £2.16 per unit and is pro rata if you join during the year. See below for examples of the supporting documents for voluntary members. If you have any questions about membership please email membership@housing-ombudsman.org.uk.