Training and events
How to book your place on an event
To book onto any of these events you will need a Learning Hub account.
Once you have registered you will find all available courses and events on the ‘My Courses page’.
Register for a Learning Hub account
If you are a member landlord and interested in our events, or if you require more information, please contact the Sector Development Team.
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Helpful Links
Upcoming workshops
14:00-16:00
Spotlight on damp and mould virtual classroom
This free workshop is an opportunity for non-tech officers of landlords and other housing professionals to discuss the implementation of the recommendations from the Spotlight on damp and mould report and One year [...]
Find out more about Spotlight on damp and mould virtual classroom
10:00-12:00
London landlords: Virtual workshop on attitudes, respect and rights for case handlers
This 2 hour virtual workshop is an opportunity for case handlers to discuss the Spotlight on Attitudes, Respect and Rights report released in January 2024, and the associated recommendations. At [...]
10:00-11:00
Knowledge and Information Management (KIM) Spotlight report follow up evaluation workshop
As we continue to collect information for our follow up evaluation report of On the Record - Knowledge and Information Management (KIM), we are offering landlords the opportunity to speak [...]
10:00-11:00
Learning from Complaints webinar with Gentoo
Join us for a 1-hour webinar on learning from complaints, hosted by the Centre for Learning. We will be joined by Gentoo, who will share how they have turned insights [...]
Find out more about Learning from Complaints webinar with Gentoo
14:00-16:00
Spotlight report on noise complaints
Join our 2 hour virtual workshop offering landlords and other housing professionals an opportunity to explore how to implement the recommendations from the Housing Ombudsman's Spotlight reports on noise complaints. [...]
14:00-16:30
Virtual workshop attitudes, respect and rights for landlord leaders
This 2.5 hour virtual workshop is an opportunity for landlord leaders to discuss the Spotlight on Attitudes, Respect and Rights report released in January 2024, and the associated recommendations. At [...]
Find out more about Virtual workshop attitudes, respect and rights for landlord leaders
09:30-15:30
Member Responsible for Complaints conference
Following the success of last years’ event, we are excited to announce registrations are open to secure your place at the 2024 Member Responsible for Complaints conference which will take [...]
Find out more about Member Responsible for Complaints conference
10:00-12:00
Virtual workshop attitudes, respect and rights for case handlers
This 2 hour virtual workshop is an opportunity for case handlers to discuss the Spotlight on Attitudes, Respect and Rights report released in January 2024, and the associated recommendations. At [...]
Find out more about Virtual workshop attitudes, respect and rights for case handlers
10:30-11:30
Insight report on shared ownership webinar
Join our upcoming webinar where we will explore our latest Insight report on shared ownership. During the session, we will discuss the findings from the report, which cover complaints data, [...]
Find out more about Insight report on shared ownership webinar
10:00-12:00
Spotlight report on noise complaints
Join our 2 hour virtual workshop offering landlords and other housing professionals an opportunity to explore how to implement the recommendations from the Housing Ombudsman's Spotlight reports on noise complaints. [...]
10:00-12:00
Spotlight on knowledge and information management virtual classroom
This free workshop is an opportunity for landlords and other housing professionals to discuss the recommendations from the Housing Ombudsman Knowledge and Information Management report. By the end of the session [...]
Find out more about Spotlight on knowledge and information management virtual classroom
10:00-12:30
Virtual workshop attitudes, respect and rights for landlord leaders
This 2.5 hour virtual workshop is an opportunity for landlord leaders to discuss the Spotlight on Attitudes, Respect and Rights report released in January 2024, and the associated recommendations. At [...]
Find out more about Virtual workshop attitudes, respect and rights for landlord leaders
14:00-16:00
Virtual workshop attitudes, respect and rights for case handlers
This 2 hour virtual workshop is an opportunity for case handlers to discuss the Spotlight on Attitudes, Respect and Rights report released in January 2024, and the associated recommendations. At [...]
Find out more about Virtual workshop attitudes, respect and rights for case handlers
14:00-16:00
Spotlight report on noise complaints
Join our 2 hour virtual workshop offering landlords and other housing professionals an opportunity to explore how to implement the recommendations from the Housing Ombudsmans Spotlight reports on noise complaints. [...]
14:00-15:00
Window related complaints
Join the Centre for Learning for this webinar about our concerns in the handling of some cases involving windows. We will discuss our open letter sent to chief executives in [...]