Webinars and events
How to book your place on an event
To book onto any of these events you will need a Learning Hub account.
Once you have registered you will find all available courses and events on the ‘My Courses page’.
Register for a Learning Hub account
If you are a member landlord and interested in our events, or if you require more information, please contact the Sector Development Team.
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Helpful Links
Upcoming workshops
10:00-12:00
Fully booked: Effective local complaint handling virtual workshop
This 2 hour virtual interactive workshop explores what good complaint handling looks like and why it matters for both residents and landlords.
Find out more about Fully booked: Effective local complaint handling virtual workshop
14:00-15:30
Landlord forum for landlords with under 1,000 homes
Join fellow housing professionals at our exclusive member forum for landlords managing less than 1,000 homes.
Find out more about Landlord forum for landlords with under 1,000 homes
14:00-15:30
Landlord forum for landlords with over 1,000 homes
Join fellow housing professionals at our exclusive member forum for landlords managing more than 1,000 homes.
Find out more about Landlord forum for landlords with over 1,000 homes
10:00-12:00
Effective local complaint handling virtual workshop
This 2 hour virtual interactive workshop explores what good complaint handling looks like and why it matters for both residents and landlords.
Find out more about Effective local complaint handling virtual workshop
10:00-11:00
Annual Complaints Review 2025-26 webinar
Join us for the Annual Complaints Review 2025-26 webinar. We will share the key findings and lessons from complaints investigated between 1 April 2025 and 31 March 2026.
Find out more about Annual Complaints Review 2025-26 webinar
10:00-12:00
Spotlight on repairs and maintenance virtual workshop
This 2 hour virtual interactive workshop explores what good complaint handling looks like and why it matters for both residents and landlords.
Find out more about Spotlight on repairs and maintenance virtual workshop
10:00-12:00
Effective local complaint handling virtual workshop
This 2 hour virtual interactive workshop explores what good complaint handling looks like and why it matters for both residents and landlords.
Find out more about Effective local complaint handling virtual workshop
14:00-16:00
Spotlight report on knowledge and information management workshop
This 2 hour virtual workshop explores what good complaint handling looks like and why it matters for both residents and landlords.
Find out more about Spotlight report on knowledge and information management workshop
10:30-12:00
MRC Connect: Welcome and panel
We’ll kick off the week with some short keynote presentation from our very own MRC, Gill Bull, and our recently appointed Director of Development, Paul Johnson. Followed by an open [...]
16:00-16:45
MRC Connect: MRC POV Linda Levin
We've gathered Member Responsible for Complaints from different sizes and types of landlords to answer the questions you've never asked and share their unique experience. In these 45-minute sessions we'll [...]
09:30-10:15
MRC Connect: MRC POV Nicky Passmore
We've gathered Member Responsible for Complaints from different sizes and types of landlords to answer the questions you've never asked and share their unique experience. In these 45-minute sessions we'll [...]
10:15-11:00
MRC Connect: Social Tenant Access to Information Requirements (STAIRs)
The Social Tenant Access to Information Requirements (STAIRs) policy is in effect from 1 October 2026. The policy statement, published by the Ministry for Housing, Communities, and Local Government (MHCLG) [...]
Find out more about MRC Connect: Social Tenant Access to Information Requirements (STAIRs)
14:00-15:00
MRC Connect: Hearing your residents
In this session Jenny Osbourne, chief executive at Tpas, will share insight from their resident members alongside Sonji Nurse, who is both an MRC and a resident of a social [...]
09:10-09:30
MRC Connect: Centre for Learning surgery
Join us to share your views about what topics you’d like us to focus on for future resources for MRCs. We’ll use an interactive feedback tool to allow you to [...]
Find out more about MRC Connect: Centre for Learning surgery
11:00-12:00
MRC Connect: Using policy reviews to learn
Over the past 2 years, we have been reviewing annual submissions and working with landlords to identify learning and working with landlords to implement change. Our Duty to Monitor team [...]
Find out more about MRC Connect: Using policy reviews to learn
14:00-15:00
MRC Connect: Awaab’s Law Phase 2
From 30 November 2026, 7 new hazards will be covered by Awaab's Law. Phase 1 of the law, which came into effect on 27 October 2025, focused on damp, mould [...]
16:00-16:45
MRC Connect: MRC POV David Mills
We've gathered Member Responsible for Complaints from different sizes and types of landlords to answer the questions you've never asked and share their unique experience. In these 45-minute sessions we'll [...]
03:30-03:50
MRC Connect: Centre for Learning surgery
Join us to share your views about what topics you’d like us to focus on for future resources for MRCs. We’ll use an interactive feedback tool to allow you to [...]
Find out more about MRC Connect: Centre for Learning surgery
09:30-10:15
MRC Connect: MRC POV Angela Lockwood OBE
We've gathered Member Responsible for Complaints from different sizes and types of landlords to answer the questions you've never asked and share their unique experience. In these 45-minute sessions we'll [...]
Find out more about MRC Connect: MRC POV Angela Lockwood OBE
10:30-11:15
MRC Connect: network roulette
Based on feedback from previous MRC events, we know you love to talk to each other and share ideas. These sessions will be an opportunity to match with other MRCs [...]
11:15-12:00
MRC Connect: Regulator of Social Housing (RSH)
How do complaints act as an early warning sign for future issues within regulatory compliance? What are the ways you can use these complaints to learn and spot upcoming trends? [...]
Find out more about MRC Connect: Regulator of Social Housing (RSH)
10:00-12:00
Effective local complaint handling virtual workshop
This 2 hour virtual interactive workshop explores what good complaint handling looks like and why it matters for both residents and landlords.
Find out more about Effective local complaint handling virtual workshop