Landlords can now complete the Complaint Handling Code Annual Submissions form. More information is available online.

Training and events

How to book your place on an event

To book onto any of these events you will need a Learning Hub account.

Once you have registered you will find all available courses and events on the ‘My Courses page’.

Register for a Learning Hub account

If you are a member landlord and interested in our events, or if you require more information, please contact the Sector Development Team.

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Upcoming workshops

4 July 2024
10:00-11:00

Evidence submission webinar

In May, we changed the way we request evidence from landlords by simplifying the evidence submission process with a standardised format. To help you navigate these changes, we are hosting [...]

Find out more about Evidence submission webinar

9 July 2024
10:00-12:00

Virtual workshop attitudes, respect and rights for case handlers

This 2 hour virtual workshop is an opportunity for case handlers to discuss the Spotlight report on attitudes, respect and rights released in January 2024, and the associated recommendations. At [...]

Find out more about Virtual workshop attitudes, respect and rights for case handlers

11 July 2024
14:00-16:00

Virtual workshop attitudes, respect and rights for landlord leaders

This 2.5 hour virtual workshop is an opportunity for landlord leaders to discuss the Spotlight on Attitudes, Respect and Rights report released in January 2024, and the associated recommendations. At [...]

Find out more about Virtual workshop attitudes, respect and rights for landlord leaders

17 July 2024
14:00-16:00

Virtual workshop attitudes, respect and rights for case handlers

This 2 hour virtual workshop is an opportunity for case handlers to discuss the Spotlight on Attitudes, Respect and Rights report released in January 2024, and the associated recommendations. At [...]

Find out more about Virtual workshop attitudes, respect and rights for case handlers

7 August 2024
10:00-12:30

Virtual workshop attitudes, respect and rights for landlord leaders

This 2.5 hour virtual workshop is an opportunity for landlord leaders to discuss the Spotlight report on attitudes, respect and rights report released in January 2024, and the associated recommendations. [...]

Find out more about Virtual workshop attitudes, respect and rights for landlord leaders

14 August 2024
10:00-12:00

Virtual workshop on attitudes, respect and rights for case handlers

This 2 hour virtual workshop is an opportunity for case handlers to discuss the Spotlight report on attitudes, respect and rights report released in January 2024, and the associated recommendations. [...]
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Find out more about Virtual workshop on attitudes, respect and rights for case handlers

20 August 2024
14:00-15:30

Meet the Ombudsman for Member Responsible for Complaints

Ahead of our upcoming Annual Member Responsible for Complaints Conference in November, we are pleased to offer an early opportunity for MRCs to meet the Ombudsman and have your questions [...]

Find out more about Meet the Ombudsman for Member Responsible for Complaints

12 September 2024
14:00-16:00

Virtual workshop attitudes, respect and rights for case handlers

This 2 hour virtual workshop is an opportunity for case handlers to discuss the Spotlight report on attitudes, respect and rights report released in January 2024, and the associated recommendations. [...]

Find out more about Virtual workshop attitudes, respect and rights for case handlers

24 September 2024
14:00-16:00

Spotlight on knowledge and information management virtual classroom

This free workshop is an opportunity for landlords and other housing professionals to discuss the recommendations from the Housing Ombudsman Knowledge and Information Management report. By the end of the session [...]

Find out more about Spotlight on knowledge and information management virtual classroom

26 September 2024
10:00-12:00

Spotlight on damp and mould virtual classroom

This free workshop is an opportunity for non-tech officers of landlords and other housing professionals to discuss the implementation of the recommendations from the Spotlight on damp and mould report and One year [...]

Find out more about Spotlight on damp and mould virtual classroom

9 October 2024
10:00-12:30

London landlords: Virtual workshop on attitudes, respect and rights for landlord leaders

This 2.5 hour virtual workshop is an opportunity for landlord leaders from the London region to discuss the Spotlight report on attitudes, respect and rights report released in January 2024, [...]

Find out more about London landlords: Virtual workshop on attitudes, respect and rights for landlord leaders

15 October 2024
14:00-16:00

Spotlight on damp and mould virtual classroom

This free workshop is an opportunity for non-tech officers of landlords and other housing professionals to discuss the implementation of the recommendations from the Spotlight on damp and mould report and One year [...]

Find out more about Spotlight on damp and mould virtual classroom

16 October 2024
10:00-12:00

London landlords: Virtual workshop on attitudes, respect and rights for case handlers

This 2 hour virtual workshop is an opportunity for case handlers to discuss the Spotlight on Attitudes, Respect and Rights report released in January 2024, and the associated recommendations. At [...]

Find out more about London landlords: Virtual workshop on attitudes, respect and rights for case handlers

5 November 2024
14:00-16:30

Virtual workshop attitudes, respect and rights for landlord leaders

This 2.5 hour virtual workshop is an opportunity for landlord leaders to discuss the Spotlight on Attitudes, Respect and Rights report released in January 2024, and the associated recommendations. At [...]

Find out more about Virtual workshop attitudes, respect and rights for landlord leaders

7 November 2024
09:30-15:30

Member Responsible for Complaints conference

Register your place now for the 2024 Member Responsible for Complaints conference. Following the success of last years’ event, we are excited to announce registrations are open to secure your [...]

Find out more about Member Responsible for Complaints conference

12 November 2024
10:00-12:00

Virtual workshop attitudes, respect and rights for case handlers

This 2 hour virtual workshop is an opportunity for case handlers to discuss the Spotlight on Attitudes, Respect and Rights report released in January 2024, and the associated recommendations. At [...]

Find out more about Virtual workshop attitudes, respect and rights for case handlers

27 November 2024
10:00-12:00

Spotlight on knowledge and information management virtual classroom

This free workshop is an opportunity for landlords and other housing professionals to discuss the recommendations from the Housing Ombudsman Knowledge and Information Management report. By the end of the session [...]

Find out more about Spotlight on knowledge and information management virtual classroom

10 December 2024
10:00-12:30

Virtual workshop attitudes, respect and rights for landlord leaders

This 2.5 hour virtual workshop is an opportunity for landlord leaders to discuss the Spotlight on Attitudes, Respect and Rights report released in January 2024, and the associated recommendations. At [...]

Find out more about Virtual workshop attitudes, respect and rights for landlord leaders

12 December 2024
14:00-16:00

Virtual workshop attitudes, respect and rights for case handlers

This 2 hour virtual workshop is an opportunity for case handlers to discuss the Spotlight on Attitudes, Respect and Rights report released in January 2024, and the associated recommendations. At [...]

Find out more about Virtual workshop attitudes, respect and rights for case handlers