Call for Evidence on housing maintenance now open! Respond by 25 October 2024. Submit evidence online.

Training and events

How to book your place on an event

To book onto any of these events you will need a Learning Hub account.

Once you have registered you will find all available courses and events on the ‘My Courses page’.

Register for a Learning Hub account

If you are a member landlord and interested in our events, or if you require more information, please contact the Sector Development Team.

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Upcoming workshops

15 October 2024
14:00-16:00

Spotlight on damp and mould virtual classroom

This free workshop is an opportunity for non-tech officers of landlords and other housing professionals to discuss the implementation of the recommendations from the Spotlight on damp and mould report and One year [...]

Find out more about Spotlight on damp and mould virtual classroom

16 October 2024
10:00-12:00

London landlords: Virtual workshop on attitudes, respect and rights for case handlers

This 2 hour virtual workshop is an opportunity for case handlers to discuss the Spotlight on Attitudes, Respect and Rights report released in January 2024, and the associated recommendations. At [...]

Find out more about London landlords: Virtual workshop on attitudes, respect and rights for case handlers

17 October 2024
10:00-11:00

Knowledge and Information Management (KIM) Spotlight report follow up evaluation workshop

As we continue to collect information for our follow up evaluation report of On the Record - Knowledge and Information Management (KIM), we are offering landlords the opportunity to speak [...]

Find out more about Knowledge and Information Management (KIM) Spotlight report follow up evaluation workshop

29 October 2024
10:00-11:00

Learning from Complaints webinar with Gentoo

Join us for a 1-hour webinar on learning from complaints, hosted by the Centre for Learning. We will be joined by Gentoo, who will share how they have turned insights [...]

Find out more about Learning from Complaints webinar with Gentoo

30 October 2024
14:00-16:00

Spotlight report on noise complaints

Join our 2 hour virtual workshop offering landlords and other housing professionals an opportunity to explore how to implement the recommendations from the Housing Ombudsman's Spotlight reports on noise complaints. [...]

Find out more about Spotlight report on noise complaints

5 November 2024
14:00-16:30

Virtual workshop attitudes, respect and rights for landlord leaders

This 2.5 hour virtual workshop is an opportunity for landlord leaders to discuss the Spotlight on Attitudes, Respect and Rights report released in January 2024, and the associated recommendations. At [...]

Find out more about Virtual workshop attitudes, respect and rights for landlord leaders

7 November 2024
09:30-15:30

Member Responsible for Complaints conference

Following the success of last years’ event, we are excited to announce registrations are open to secure your place at the 2024 Member Responsible for Complaints conference which will take [...]

Find out more about Member Responsible for Complaints conference

12 November 2024
10:00-12:00

Virtual workshop attitudes, respect and rights for case handlers

This 2 hour virtual workshop is an opportunity for case handlers to discuss the Spotlight on Attitudes, Respect and Rights report released in January 2024, and the associated recommendations. At [...]

Find out more about Virtual workshop attitudes, respect and rights for case handlers

20 November 2024
10:30-11:30

Insight report on shared ownership webinar

Join our upcoming webinar where we will explore our latest Insight report on shared ownership. During the session, we will discuss the findings from the report, which cover complaints data, [...]

Find out more about Insight report on shared ownership webinar

21 November 2024
10:00-12:00

Spotlight report on noise complaints

Join our 2 hour virtual workshop offering landlords and other housing professionals an opportunity to explore how to implement the recommendations from the Housing Ombudsman's Spotlight reports on noise complaints. [...]

Find out more about Spotlight report on noise complaints

27 November 2024
10:00-12:00

Spotlight on knowledge and information management virtual classroom

This free workshop is an opportunity for landlords and other housing professionals to discuss the recommendations from the Housing Ombudsman Knowledge and Information Management report. By the end of the session [...]

Find out more about Spotlight on knowledge and information management virtual classroom

10 December 2024
10:00-12:30

Virtual workshop attitudes, respect and rights for landlord leaders

This 2.5 hour virtual workshop is an opportunity for landlord leaders to discuss the Spotlight on Attitudes, Respect and Rights report released in January 2024, and the associated recommendations. At [...]

Find out more about Virtual workshop attitudes, respect and rights for landlord leaders

12 December 2024
14:00-16:00

Virtual workshop attitudes, respect and rights for case handlers

This 2 hour virtual workshop is an opportunity for case handlers to discuss the Spotlight on Attitudes, Respect and Rights report released in January 2024, and the associated recommendations. At [...]

Find out more about Virtual workshop attitudes, respect and rights for case handlers

17 December 2024
14:00-16:00

Spotlight report on noise complaints

Join our 2 hour virtual workshop offering landlords and other housing professionals an opportunity to explore how to implement the recommendations from the Housing Ombudsmans Spotlight reports on noise complaints. [...]

Find out more about Spotlight report on noise complaints

9 January 2025
14:00-15:00

Window related complaints

Join the Centre for Learning for this webinar about our concerns in the handling of some cases involving windows. We will discuss our open letter sent to chief executives in [...]

Find out more about Window related complaints