Training and events
How to book your place on an event
To book onto any of these events you will need a Learning Hub account.
Once you have registered you will find all available courses and events on the ‘My Courses page’.
Register for a Learning Hub account
If you are a member landlord and interested in our events, or if you require more information, please contact the Sector Development Team.
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Helpful Links
Upcoming workshops
14:00-16:00
Spotlight report on noise complaints
Join our 2 hour virtual workshop offering landlords and other housing professionals an opportunity to explore how to implement the recommendations from the Housing Ombudsmans Spotlight reports on noise complaints. [...]
10:00-12:00
Spotlight report on damp and mould workshop
This free workshop is an opportunity for non-tech officers of landlords and other housing professionals to discuss the implementation of the recommendations from our Spotlight report on damp and mould [...]
Find out more about Spotlight report on damp and mould workshop
14:00-15:00
Window related complaints
Join the Centre for Learning for this webinar about our concerns in the handling of some cases involving windows. We will discuss our open letter sent to chief executives in [...]
10:00-14:00
Spotlight report on noise complaints
Join our 2 hour virtual workshop offering landlords and other housing professionals an opportunity to explore how to implement the recommendations from the Housing Ombudsmans Spotlight reports on noise complaints. [...]
10:00-12:00
Spotlight report on damp and mould workshop
This free workshop is an opportunity for non-tech officers of landlords and other housing professionals to discuss the implementation of the recommendations from our Spotlight report on damp and mould [...]
Find out more about Spotlight report on damp and mould workshop
14:00-15:00
Annual complaint handling and service improvement reporting for landlords with less than 1,000 homes
Join the Housing Ombudsman Service for a 1-hour webinar focused on annual complaint handling and service improvement reporting for landlords with less than 1,000 homes. Following the Complaint Handling Code [...]
10:00-12:00
Virtual workshop attitudes, respect and rights for case handlers
This 2 hour virtual workshop is an opportunity for case handlers to discuss the Spotlight on Attitudes, Respect and Rights report released in January 2024, and the associated recommendations. At [...]
Find out more about Virtual workshop attitudes, respect and rights for case handlers
14:00-15:00
Annual complaint handling and service improvement reports for housing associations with more than 1,000 homes
Join the Housing Ombudsman Service for a 1-hour webinar focused on annual complaint handling and service improvement reporting for Housing Associations with more than 1,000 homes. Following the Complaint Handling [...]
10:00-11:00
Annual complaint handling and service improvement reports for local authorities
Join the Housing Ombudsman Service for a 1-hour webinar focused on annual complaint handling and service improvement reporting for local authorities. Following the Complaint Handling Code becoming statutory on 1 [...]
Find out more about Annual complaint handling and service improvement reports for local authorities
14:00-16:00
Spotlight report on damp and mould workshop
This free workshop is an opportunity for non-tech officers of landlords and other housing professionals to discuss the implementation of the recommendations from our Spotlight report on damp and mould [...]
Find out more about Spotlight report on damp and mould workshop
10:00-11:00
Self assessments for landlords with less than 1,000 homes
Join the Housing Ombudsman Service for a 1-hour webinar focused on annual self assessment reporting for small landlords with less than 1000 homes. Following the Complaint Handling Code becoming statutory [...]
Find out more about Self assessments for landlords with less than 1,000 homes
10:00-11:00
Self assessments for housing associations with more than 1,000 homes
Join the Housing Ombudsman Service for a 1-hour webinar focused on annual self assessment reporting for Housing Associations with more than 1,000 homes. Following the Complaint Handling Code becoming statutory [...]
Find out more about Self assessments for housing associations with more than 1,000 homes
10:00-11:00
Self assessment webinar: Local authorities
Join the Housing Ombudsman Service for a 1-hour webinar focused on annual Self assessment reporting for local authorities. Following the Complaint Handling Code becoming statutory on 1 April 2024, social [...]
Find out more about Self assessment webinar: Local authorities
10:00-11:00
Governance statements webinar for Landlords (less than 1,000 homes)
Join the Housing Ombudsman Service for a 1-hour webinar focused on annual governance statement reporting for landlords with less than 1,000 homes. Following the Complaint Handling Code becoming statutory on [...]
Find out more about Governance statements webinar for Landlords (less than 1,000 homes)
10:00-12:30
Virtual workshop attitudes, respect and rights for landlord leaders
This 2.5 hour virtual workshop is an opportunity for landlord leaders to discuss the Spotlight on Attitudes, Respect and Rights report released in January 2024, and the associated recommendations. At [...]
Find out more about Virtual workshop attitudes, respect and rights for landlord leaders
10:30-11:30
Learning from maladministration with SHAL Housing
Join the Centre for Learning for a 1-hour webinar on learning from maladministration findings. We are delighted to welcome SHAL Housing, who will share insights from a case where the [...]
Find out more about Learning from maladministration with SHAL Housing
14:00-15:00
Governance statements webinar for housing associations (more than 1000 homes)
Join the Housing Ombudsman Service for a 1-hour webinar focused on annual governance statement reporting for Housing Associations with more than 1,000 homes. Following the Complaint Handling Code becoming statutory [...]
Find out more about Governance statements webinar for housing associations (more than 1000 homes)
10:00-12:00
Spotlight report on damp and mould workshop
This free workshop is an opportunity for non-tech officers of landlords and other housing professionals to discuss the implementation of the recommendations from our Spotlight report on damp and mould [...]
Find out more about Spotlight report on damp and mould workshop
14:00-15:00
Governance statements webinar for local authorities
Join the Housing Ombudsman Service for a 1-hour webinar focused on annual governance statement reporting for local authorities. Following the Complaint Handling Code becoming statutory on 1 April 2024, social [...]
Find out more about Governance statements webinar for local authorities
14:00-16:00
Virtual workshop attitudes, respect and rights for case handlers
This 2 hour virtual workshop is an opportunity for case handlers to discuss the Spotlight on Attitudes, Respect and Rights report released in January 2024, and the associated recommendations. At [...]
Find out more about Virtual workshop attitudes, respect and rights for case handlers
14:00-16:00
Spotlight report on damp and mould workshop
This free workshop is an opportunity for non-tech officers of landlords and other housing professionals to discuss the implementation of the recommendations from our Spotlight report on damp and mould [...]
Find out more about Spotlight report on damp and mould workshop
14:00-16:00
Spotlight report on noise complaints
Join our 2 hour virtual workshop offering landlords and other housing professionals an opportunity to explore how to implement the recommendations from the Housing Ombudsmans Spotlight reports on noise complaints. [...]
10:30-11:30
Learning from complaints webinar with Abbeyfield
Join the Centre for Learning for a 1-hour webinar on Learning from complaints, for landlords and those working in the social housing sector. Discover how Abbeyfield achieved a positive complaint [...]
Find out more about Learning from complaints webinar with Abbeyfield