15 May 2025
Ombudsman wider orders show how learning from complaints can help landlords to address regulatory concerns.
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24 April 2025
Ombudsman sets out 4 tests of good communication to help landlords ‘avoid inadvertently stigmatising residents and rebuild trust’
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10 April 2025
Housing for Women overhauls processes and safeguards after resident incorrectly told she owed over £10,000 in rent
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20 March 2025
Ombudsman calls for landlords to use safety complaints as an ‘early warning sign’ to prevent wider failings
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6 March 2025
Ombudsman consults on 2025-26 Business Plan and 5-year strategy for healthier homes, fairer services and trusting relationships
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25 February 2025
Landlord failings on inspections leaving children exposed to damp and mould, as Ombudsman shares latest learning from complaints
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20 February 2025
A review by One Housing following an Ombudsman investigation has unearthed over 800 entries of incorrect asbestos risk data.
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Mould and damp staining painted wall surface around an internal home window.
6 February 2025
Today the government announced it will bring Awaab’s Law into force for damp and mould in the social rented sector from October this year, and then extend to a wider range of hazards from 2026. […]
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5 February 2025
Today we publish our 2023-24 Annual Report and Accounts (ARA). The report is an important overview of our work across the year and is laid before Parliament.
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30 January 2025
Ombudsman report highlights ‘callous and uncaring’ systems and processes undermine landlord handling of disabilities and mental health
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