Latest News

Photograph of mould around window Mould and damp staining painted wall surface around an internal home window.

Housing Ombudsman statement on Awaab’s Law

6 February 2025

Today the government announced it will bring Awaab’s Law into force for damp and mould in the social rented sector from October this year, and then extend to a wider range of hazards from 2026. […]

Continue reading about Housing Ombudsman statement on Awaab’s Law
a row of terraced houses

Ambitions must translate into improved resident experience finds Ombudsman special investigation, after Hyde accepts failings in complaint handling, repairs and service charges enquiry delays

5 December 2024

Ambitions must translate into improved resident experience finds Ombudsman special investigation, after Hyde accepts failings in complaint handling, repairs and service charges enquiry delays

Continue reading about Ambitions must translate into improved resident experience finds Ombudsman special investigation, after Hyde accepts failings in complaint handling, repairs and service charges enquiry delays