Closeup of man hand holding cardboard at new home. Young man unpacking boxes in new apartment. Man hand carrying carton box while relocating with his girlfriend.
18 November 2025
We have published the outcomes of 3 wider orders that focus on the issue of temporary moves.
Continue reading about Housing Ombudsman highlights 3 wider orders on temporary moves to prevent future failings
30 October 2025
We have published our revised special investigation process. This aims to allow landlords to resolve issues earlier without the need for a full investigation.
Continue reading about Housing Ombudsman publishes new special investigations process to help landlords detect and fix problems early
28 October 2025
Mushrooms growing on a child’s bedroom wall among cases in latest Housing Ombudsman damp and mould report
Continue reading about Mushrooms growing on a child’s bedroom wall among cases in latest Housing Ombudsman damp and mould report
7 October 2025
We have released our special investigation report into Lewisham Council.
Continue reading about Lewisham Council must know its homes better to improve services for residents
30 September 2025
Tenants of private registered providers will have new rights to access information.
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23 September 2025
Housing Ombudsman’s Annual Complaint Review shows signs of cautious optimism amid rising complaint volumes
Continue reading about Housing Ombudsman’s Annual Complaint Review shows signs of cautious optimism amid rising complaint volumes
18 September 2025
Housing Ombudsman shares learning around ‘silent’ severe maladministration areas.
Continue reading about Housing Ombudsman shares learning around ‘silent’ severe maladministration areas
4 September 2025
Housing Ombudsman and Regulator of Social Housing reaffirm Memorandum of Understanding commitments
Continue reading about Housing Ombudsman and Regulator of Social Housing reaffirm Memorandum of Understanding commitments
13 August 2025
Housing Ombudsman shares learning from windows complaints following ‘inexcusable’ cases
Continue reading about Housing Ombudsman shares learning from windows complaints following ‘inexcusable’ cases
22 July 2025
Housing Ombudsman completes investigation into Wandle following constructive process
Continue reading about Housing Ombudsman completes investigation into Wandle following constructive process