Our annual landlord survey is now open. The results will feed into this year’s annual complaints review which provides an analysis of the sector’s performance. Link to survey.

Latest News

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Improved access to Ombudsman from October

10 August 2022

Changes to the Ombudsman’s service are set to take effect from 1 October 2022, making it easier for residents to access our service if they remain unhappy with their landlord’s final response on their complaint.

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Second annual landlord and resident panel surveys launched

4 August 2022

We have launched our second annual surveys of landlords and resident panel members to gather insight into landlords’ complaint handling including how they share learning from complaints.

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Severe maladministration for Metropolitan Thames Valley’s response to silverfish infestation

3 August 2022

Metropolitan Thames Valley’s failings in responding to a silverfish infestation at a resident’s flat led to a finding of severe maladministration by the Housing Ombudsman.

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Independent Reviewer’s report published

29 July 2022

The latest report of the Ombudsman’s Independent Reviewer of Service Complaints has been published.

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Photo of ceiling stained by damp Leaking roof damaged ceiling. Mildew stains on the ceiling due to flooding.

Ombudsman finds severe maladministration for Clarion’s failings on resolving leak

26 July 2022

The Ombudsman found severe maladministration for Clarion’s cumulative failings in handling repairs to resolve a leak and the problems that followed.

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Water damage in basement caused by sewer backflow due to clogged sanitary drain

Severe maladministration for Birmingham’s delayed repairs and wider investigation started

19 July 2022

The Ombudsman found severe maladministration for Birmingham City Council’s delays in repairing an extensive water leak that caused damage to the resident’s property. The landlord failed to offer any compensation for the distress and inconvenience caused to the resident, in contravention of the Ombudsman’s Complaint Handling Code.

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Ombudsman plans systemic investigation into record keeping as latest cases published

12 July 2022

Poor record keeping features among the latest decisions published by the Housing Ombudsman. Strong record keeping practices are core to good services and will be the focus of a future systemic investigation by the Ombudsman with the aim of making recommendations and sharing learning across the social housing sector.  

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July newsletter out now

7 July 2022

The July issue of our e-newsletter is out now.

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Two severe maladministration findings for Shepherds Bush Housing’s failings on roof leak

6 July 2022

We made two severe maladministration findings in a case about Shepherds Bush Housing’s failings in dealing with a resident’s reports of a roof leak. The resident, a shared owner, had reported a roof leak many times over several years.

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Housing Ombudsman makes 1,250 remedies during final quarter of financial year

28 June 2022

Our latest Insight report covering January to March 2022 shows an increase in cases coming into our formal remit for investigation.

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