News - Housing Ombudsman

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Ombudsman sets out 4 tests of good communication to help landlords ‘avoid inadvertently stigmatising residents and rebuild trust’

24 April 2025

Ombudsman sets out 4 tests of good communication to help landlords ‘avoid inadvertently stigmatising residents and rebuild trust’

A row of houses with piles of coins underneath.

Housing for Women overhauls processes and safeguards after resident incorrectly told she owed over £10,000 in rent

10 April 2025

Housing for Women overhauls processes and safeguards after resident incorrectly told she owed over £10,000 in rent

A yellow brick wall with a yellow hard hat hung on it.

Ombudsman calls for landlords to use safety complaints as an ‘early warning sign’ to prevent wider failings

20 March 2025

Ombudsman calls for landlords to use safety complaints as an ‘early warning sign’ to prevent wider failings

a silhouette of a house with a missing puzzle piece

Ombudsman consults on 2025-26 Business Plan and 5-year strategy for healthier homes, fairer services and trusting relationships

6 March 2025

Ombudsman consults on 2025-26 Business Plan and 5-year strategy for healthier homes, fairer services and trusting relationships

white model house in the middle of red model houses

Landlord failings on inspections leaving children exposed to damp and mould, as Ombudsman shares latest learning from complaints

25 February 2025

Landlord failings on inspections leaving children exposed to damp and mould, as Ombudsman shares latest learning from complaints

A person in a full protection suit and mask removing asbestos from a home.

One Housing discovers over 800 incorrect records on asbestos

20 February 2025

A review by One Housing following an Ombudsman investigation has unearthed over 800 entries of incorrect asbestos risk data.

Housing Ombudsman statement on Awaab’s Law

6 February 2025

Today the government announced it will bring Awaab’s Law into force for damp and mould in the social rented sector from October this year, and then extend to a wider range of hazards from 2026. […]

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Annual Report and Accounts (ARA) 2023-24 published

5 February 2025

Today we publish our 2023-24 Annual Report and Accounts (ARA). The report is an important overview of our work across the year and is laid before Parliament.

Ombudsman report highlights ‘callous and uncaring’ systems and processes undermine landlord handling of disabilities and mental health

30 January 2025

Ombudsman report highlights ‘callous and uncaring’ systems and processes undermine landlord handling of disabilities and mental health

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Ombudsman shares steps to improve knowledge and information management following Spotlight report

23 January 2025

Ombudsman shares steps to improve knowledge and information management following Spotlight report

Latest News

Ombudsman sets out 4 tests of good communication to help landlords ‘avoid inadvertently stigmatising residents and rebuild trust’

Housing for Women overhauls processes and safeguards after resident incorrectly told she owed over £10,000 in rent

Ombudsman calls for landlords to use safety complaints as an ‘early warning sign’ to prevent wider failings

Ombudsman consults on 2025-26 Business Plan and 5-year strategy for healthier homes, fairer services and trusting relationships

Landlord failings on inspections leaving children exposed to damp and mould, as Ombudsman shares latest learning from complaints

One Housing discovers over 800 incorrect records on asbestos

Housing Ombudsman statement on Awaab’s Law

Annual Report and Accounts (ARA) 2023-24 published

Ombudsman report highlights ‘callous and uncaring’ systems and processes undermine landlord handling of disabilities and mental health

Ombudsman shares steps to improve knowledge and information management following Spotlight report

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