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Latest News

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Housing Ombudsman launches project on widening access to complaints

8 September 2021

This project will explore accessibility among potentially hard to reach groups.

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Complaints to the Ombudsman continue to rise

1 September 2021

The Housing Ombudsman’s latest Insight report covering April to June 2021 shows a 21% increase in the volume of enquiries and complaints received compared to the previous quarter.

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Ombudsman’s online casebook shares more learning for the sector  

24 August 2021

Our online casebook provides a rich source of learning for the sector as well as demonstrating the difference complaints can make for individual residents.

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Gas safety and repairs feature in latest decisions published

27 July 2021

Issues ranging from gas safety, repairs and anti-social behaviour are among the latest batch of decisions to be published.

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Enewsletter: July issue out now

20 July 2021

The latest issue of our e-newsletter, Housing Ombudsman News is out now

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Our first podcast discusses complaints as Covid-19 restrictions change

20 July 2021

We’ve launched a new series of podcasts to provide more insight on our casework and to share best practice

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New webinars dealing with cladding complaints

15 July 2021

Webinars for landlords focused on dealing with cladding complaints.

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New guidance issued on complaint handling for governing bodies, as quarterly failure orders published

6 July 2021

The Housing Ombudsman issued 23 complaint handling failure orders between April to June 2021, highlighting issues with progressing complaints and meeting the Ombudsman’s standards on complaint handling

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Our online casebook reaches 350 decisions for wider learning across the sector

29 June 2021

We have published details of more than 350 individual decisions since March 2021 when we started publishing reports on all cases investigated.

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