Latest News

Changes to the designated person role during the General Election period

14 November 2019

As Parliament is currently dissolved, only local councillors and tenant panels can refer complaints to our Service.

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Housing Ombudsman launches consultations for improved service

25 October 2019

We’ve launched consultations on two documents aimed at providing a faster, more accessible and more transparent service.

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Read our latest e-newsletter

16 September 2019

The September issue of our e-newsletter, Housing Ombudsman News, is available now.

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Richard Blakeway starts new role as Housing Ombudsman

2 September 2019

On 1 September 2019, Richard Blakeway stepped into the role of Housing Ombudsman

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New workshops shine the spotlight on repairs

29 August 2019

Did you know that complaints about day-to-day repairs make up a third of the complaints we receive each year?

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Our response to the New Homes Ombudsman consultation

23 August 2019

We have responded to the Ministry of Housing, Communities and Local Government’s consultation on ‘Redress for purchasers of new build homes and the New Homes Ombudsman’.

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New videos launched

2 August 2019

We’ve launched a new collection of videos to increase understanding of how to resolve disputes for both residents and landlords.

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Read our latest e-newsletter

1 August 2019

The latest issue of our quarterly e-newsletter, Housing Ombudsman News, is out now.

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Annual Report 2018-19 published

23 July 2019

The Housing Ombudsman’s Annual Report and Accounts for 2018-19, published today, shows strong performance throughout the year at the same time as dealing with significant increases in demand.

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Subscription invoices 2019-20

6 June 2019

The annual subscription invoices to landlords are being sent out this week. The invoices have changed this year so we’ve published some FAQs in anticipation of questions landlords may have and produced a guide, explaining […]

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