Our new statutory Complaint Handling Code comes into effect from 1 April 2024 - find more information online.

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Ombudsman investigation into Hammersmith and Fulham Council finds some residents left ‘feeling anything but secure in their homes’ after ‘multiple and repeated failures’

20 February 2024

Ombudsman investigation into Hammersmith and Fulham Council finds some residents left ‘feeling anything but secure in their homes’ after ‘multiple and repeated failures’

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Wooden boards instead of windows. Wooden boards instead of windows.

One Housing’s poor record keeping compounds resident distress and landlord failings

15 February 2024

The Ombudsman found severe maladministration by One Housing Group in its record keeping following failures to resolve repair issues, the lack of clear service charge information, and the treatment of a resident’s complaints, all of which caused distress and inconvenience to the resident.

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Housing Ombudsman’s Complaint Handling Code becomes statutory as it urges landlords to be prepared

8 February 2024

Housing Ombudsman’s Complaint Handling Code becomes statutory as it urges landlords to be prepared

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Photo of ceiling stained by damp Leaking roof damaged ceiling. Mildew stains on the ceiling due to flooding.

Vulnerable resident and family forced to eat Christmas dinner on the floor after landlord inaction on property condition

6 February 2024

Vulnerable resident and family forced to eat Christmas dinner on the floor after landlord inaction on property condition

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an apartment block from the outside showing the different floors of the building

Ombudsman orders £18,800 in compensation after Waltham Forest Council failings in three different cases

1 February 2024

Ombudsman orders £18,800 in compensation after Waltham Forest Council failings in three different cases

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People figures with comment clouds above their heads. Social communication. Information exchange. Rumors and gossip. Talk and chat. Discussion and dialogue. Public opinion poll. Dispute settling

Ombudsman calls for Royal Commission ‘to re-establish housing policy as a health intervention’ and create a long-term plan for social housing

23 January 2024

The Ombudsman has used its latest Spotlight report on attitudes, respect and rights to make several recommendations for landlords and policy makers, including a new Royal Commission for housing.

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Photograph of mould around window Mould and damp staining painted wall surface around an internal home window.

Resident left sleeping on the floor after Torus failed to tackle spreading mould in the home

18 January 2024

Resident left sleeping on the floor after Torus failed to tackle spreading mould in the home

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Independent Reviewer’s report published

17 January 2024

The latest report of the Ombudsman’s Independent Reviewer of Service Complaints has been published. It is part of our commitment to learning from complaints about our service and to continually improve our performance. Adam Sampson […]

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Picture of blocks of flats Facade of a modern mansion block around Hackney in London

Croydon Council urged to use learning as ‘springboard to deliver better services’ after four residents experience severe maladministration

16 January 2024

Croydon Council urged to use learning as ‘springboard to deliver better services’ after four residents experience severe maladministration

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Spotlight on a row of houses

Ombudsman inspection report urges Lambeth Council to tackle cause of complaints to create meaningful change

11 January 2024

The Housing Ombudsman has released its inspection report into Lambeth Council, finding that despite improvements made, these have not been “seen and felt by its residents”.

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