Latest News

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We are experiencing technical difficulties with our phone lines

11 May 2022

We are aware that we are experiencing technical difficulties with our telephone service and are looking into this as a matter of urgency.

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Our latest podcast discusses our strengthened Complaint Handling Code

5 May 2022

The latest episode of our podcast

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Hostile email alert

28 April 2022

See important message about our in box

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Photograph of damp and mould on walls and ceiling Damage caused by water leakage on a wall and ceiling

Severe maladministration for Clarion’s repeated complaint handling failures

26 April 2022

The Ombudsman found severe maladministration for Clarion’s repeated failure to respond to a resident’s complaints and her requests to escalate them.

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April newsletter out now

25 April 2022

The April issue of our e-newsletter is out now.

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Ombudsman launches call for evidence on noise complaints

13 April 2022

We have launched a call for evidence to support our next systemic investigation which will look at noise complaints.

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Ombudsman’s online casebook reaches nearly 1,800 decisions

5 April 2022

Our online casebook now contains nearly 1,800 individual investigation reports

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Severe maladministration for Tendring Council’s significant and avoidable delays

31 March 2022

Tendring District Council’s significant and avoidable delays in dealing with a resident’s repairs led to a finding of severe maladministration.

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Ombudsman calls for stronger regulation of managing agents

22 March 2022

Ombudsman calls for stronger regulation of managing agents after unfairness to social landlord residents investigated

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