Latest News

New videos launched

2 August 2019

We’ve launched a new collection of videos to increase understanding of how to resolve disputes for both residents and landlords.

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Read our latest e-newsletter

1 August 2019

The latest issue of our quarterly e-newsletter, Housing Ombudsman News, is out now.

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Annual Report 2018-19 published

23 July 2019

The Housing Ombudsman’s Annual Report and Accounts for 2018-19, published today, shows strong performance throughout the year at the same time as dealing with significant increases in demand.

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Subscription invoices 2019-20

6 June 2019

The annual subscription invoices to landlords are being sent out this week. The invoices have changed this year so we’ve published some FAQs in anticipation of questions landlords may have and produced a guide, explaining […]

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Housing Ombudsman publishes new three-year plan

6 June 2019

We have published a new three-year corporate plan, setting out our strategy for the period 2019-22.

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Online complaint form: technical issues

6 June 2019

We experienced some technical issues with our online complaint form between 3 and 6 June. It was temporarily unavailable during most of this period but if you were able to submit a complaint using the […]

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New report puts the spotlight on complaints about repairs

28 March 2019

We have launched the first in a new series of reports which shares the learning from our complaints and provides good practice points to help landlords improve their services and complaint handling.

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Response to Strengthening Consumer Redress report

24 January 2019

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Housing Ombudsman issues special report on Metropolitan

16 January 2019

The Housing Ombudsman has published a special report concerning non-compliance with one of its orders issued to Metropolitan Thames Valley Housing.

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Housing Ombudsman launches consultation on three year corporate plan

12 November 2018

We have launched a consultation seeking views on our three year corporate plan, 2019-22, and supporting plan for the first year.

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