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Mold growth. Mould spores thrive on moisture. Mold spores can quickly grow into colonies when exposed to water

Severe maladministration for Great Yarmouth’s serious failures on dealing with mould in resident’s home  

18 January 2022

The Housing Ombudsman found that Great Yarmouth Borough Council failed to deal with mould growth throughout a resident’s home that was causing damage, and then delayed in putting right faulty improvement works that worsened the situation.

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Independent Reviewer’s report published

13 January 2022

The latest report of the Ombudsman’s Independent Reviewer of Service Complaints has been published.

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Severe maladministration found for LB Ealing’s failures over six year leak

11 January 2022

The London Borough of Ealing’s complaint handling failures led to a finding of severe maladministration by the Housing Ombudsman after a resident experienced lengthy and frustrating delays in getting a response to her complaint.

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Next Spotlight reports to focus on noise and managing agent relationships

5 January 2022

The Housing Ombudsman’s next two Spotlight reports for 2022 will examine learning from cases that involve social landlords’ engagement with managing agents, followed by an investigation into noise nuisance.

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Group complaint demonstrates impact of Housing Ombudsman decisions 

14 December 2021

A group complaint about parking and a shared owner’s complaint about windows are among the latest additions to the Housing Ombudsman’s online casebook.

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Stressed woman standing next to window Stressed young woman in the bedroom.

Severe maladministration finding after Anchor Hanover resident left homeless following domestic violence

30 November 2021

Cumulative failings by Anchor Hanover in responding to a resident’s request for a transfer after experiencing domestic violence resulted in a finding of severe maladministration.

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In our latest podcast NHF’s Catherine Ryder explores our damp and mould report with the Ombudsman

25 November 2021

Episode 3 of our Podcast is out now

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Housing Ombudsman’s latest Insight report shows increase in complaints  

23 November 2021

We have published our latest Insight report covering July to September 2021 which shows an 83% increase in the volume of enquiries and complaints received compared to the same quarter in 2020.

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