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New Ombudsman report identifies lessons from monitoring the Complaint Handling Code

28 July 2026

We have released our first report looking at insights from our duty to monitor compliance against the Complaint Handling Code.

Interim Housing Ombudsman appointed

15 July 2026

Andrea Keenoy will serve as interim Ombudsman from 01 August.

Man and woman in the background while leak is caught by a bucket in the foreground

Early lessons from Awaab’s Law cases central to ending disruption caused by roof leaks

2 July 2026

We have released our latest ‘learning from severe maladministration’ report. It focuses on roof leaks, an emerging issue within our casework.

Housing Ombudsman sets out lessons from root cause analysis to ‘inform responses to new issues’

25 June 2026

We have released our latest Insight report, providing an overview of the common themes from our further investigation reports.

Man kneeling on floor wearing proctieve cleaning gear spraying under cabinets

Housing Ombudsman sets out ‘significant learning opportunity’ in pest cases

16 June 2026

We have published the findings of 2 wider orders for 2 different landlords that relate to pest infestations.

birds eye view of rows of red brick houses

Landlords share extensive learning following Housing Ombudsman’s further investigation process

4 June 2026

We have released our latest overview of our further investigations.

Person standing indoors by a large window, looking outside with a hand resting against the chin. The person is wearing a light blue shirt over a white T-shirt and neutral-coloured trousers. Natural light comes through the window, showing a blurred view of buildings outside and a brick wall along the window frame.

Housing Ombudsman urges landlords to ‘avoid apathy’ on window disrepair as learning shared

28 May 2026

We have released our latest ‘learning from severe maladministration’ report.

woman scrubbing mould off wall near window in yellow gloves

Onward Homes introduces new processes after vulnerable family left living with multiple hazards

30 April 2026

Onward Homes has overhauled how it responds to reports of damp, mould, and hazards after we issued a wider order.

Woman crouching beside an indoor wall covered in dark mold patches, with hands resting on forehead.

Plexus overhaul voids process after young child moved into damp home

23 April 2026

Plexus has made significant changes to how it prepares properties between tenancies – a period known as a ‘void.’

Housing Ombudsman Business Plan 2026-27 sets out response to record demand

15 April 2026

We have published our Business Plan for 2026-27. Following feedback from the sector, we have made several changes from our initial consultation.

Latest News

New Ombudsman report identifies lessons from monitoring the Complaint Handling Code

Interim Housing Ombudsman appointed

Early lessons from Awaab’s Law cases central to ending disruption caused by roof leaks

Housing Ombudsman sets out lessons from root cause analysis to ‘inform responses to new issues’

Housing Ombudsman sets out ‘significant learning opportunity’ in pest cases

Landlords share extensive learning following Housing Ombudsman’s further investigation process

Housing Ombudsman urges landlords to ‘avoid apathy’ on window disrepair as learning shared

Onward Homes introduces new processes after vulnerable family left living with multiple hazards

Plexus overhaul voids process after young child moved into damp home

Housing Ombudsman Business Plan 2026-27 sets out response to record demand

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