Latest News

Coronavirus situation: Information for our customers (residents and landlords)

18 March 2020

We are currently operating as normal while we continue to carefully monitor the coronavirus situation, although postal services are very limited so there will be delays. We will keep our customers updated if circumstances change. This page includes information specifically for landlords – scroll down the page

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Read our latest e-newsletter

5 March 2020

The March issue of our e-newsletter, Housing Ombudsman News, is available now.

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Business Plan 2020-21 and revised Scheme published

3 March 2020

The Housing Ombudsman has published its Business Plan for 2020-21 together with a revised Scheme

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New guidance for landlords

10 February 2020

We’ve published new guidance notes aimed at assisting landlords with policies and in responding to complaints

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New Insight report shares knowledge and learning from casework

23 January 2020

We have launched the first in a new series of reports providing insight into our complaints data and individual complaints

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New HQN repairs workshops for 2020

13 December 2019

We’ve arranged a new a series of workshops to help landlords deal with repairs complaints

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Changes to the designated person role during the General Election period

14 November 2019

As Parliament is currently dissolved, only local councillors and tenant panels can refer complaints to our Service.

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Housing Ombudsman launches consultations for improved service

25 October 2019

We’ve launched consultations on two documents aimed at providing a faster, more accessible and more transparent service.

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Read our latest e-newsletter

16 September 2019

The September issue of our e-newsletter, Housing Ombudsman News, is available now.

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Richard Blakeway starts new role as Housing Ombudsman

2 September 2019

On 1 September 2019, Richard Blakeway stepped into the role of Housing Ombudsman

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