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Hackney Council caused ‘substantial distress’ to family with vulnerable children after repeated failures to fix a leak

5 December 2023

Hackney Council caused ‘substantial distress’ to family with vulnerable children after repeated failures to fix a leak.

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Ombudsman orders Lambeth Council to pay £13,000 in compensation after 6 severe maladministration findings

30 November 2023

The Ombudsman has ordered Lambeth Council to pay £13,000 in compensation after it made 6 severe maladministration findings in 3 different cases.

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Photograph of mould around window Mould and damp staining painted wall surface around an internal home window.

Residents with cancer and chronic asthma left in damp and mould for almost 2 years

23 November 2023

The Ombudsman has made 2 findings for Wandle Housing Association of severe maladministration and ordered £12,000 in compensation in 2 different cases, both relating to repairs not being carried out and damp and mould being present.

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Ombudsman sees improved compliance, but record levels of complaint handling failure orders issued

21 November 2023

Ombudsman sees improved compliance, but record levels of complaint handling failure orders issued

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Manchester City Council ordered to pay over £5,000 after showing disregard by letting an ‘unhabitable home’ to a family with 3 young children

16 November 2023

Manchester City Council ordered to pay over £5,000 after showing disregard by letting an ‘unhabitable home’ to a family with 3 young children

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Faulty door entry system led to emergency services repeatedly being unable to reach disabled resident

15 November 2023

Faulty door entry system led to emergency services repeatedly being unable to reach disabled resident

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Ombudsman orders Metropolitan Thames Valley to pay £3,650 after pests caused damage to resident’s late daughter’s belongings

14 November 2023

Ombudsman orders Metropolitan Thames Valley to pay £3,650 after pests caused damage to resident’s late daughter’s belongings

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Photograph of mould around window Mould and damp staining painted wall surface around an internal home window.

Ombudsman says landlords are ‘finding their silences’ as complaints rise on damp and mould and changes need to embed

8 November 2023

The Housing Ombudsman is sharing lessons from damp and mould casework it has investigated in recent months, two years after it published its Spotlight report, It’s not lifestyle. It is an opportunity for the sector […]

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Tragic noise case underlines need for landlords to take a tailored approach to residents with vulnerabilities

2 November 2023

The Ombudsman has found severe maladministration after a resident ended his own life following long-running mental health issues and a nine-month noise nuisance complaint.

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