We have issued a call for evidence to support an investigation into damp and mould. Full details here.

Latest News

abstract image of people icons

New Resident Panel appointed

8 April 2021

The Housing Ombudsman has recruited members to its new Resident Panel to provide input and feedback as the service develops.

Continue reading
Business plan wording on blue stripes Business plan concept image with text alphabets written over blue stripes.

Housing Ombudsman publishes Business Plan 2021-22

31 March 2021

Our business plan for 2021-22 sets out the next steps to grow and improve our service that build on changes introduced over the last year.

Continue reading
Magnifying glass looking at house icon House, Real Estate Agent, Backgrounds, Loan

Housing Ombudsman sets out new framework on systemic issues

24 March 2021

Our new Systemic Framework sets out how we will look beyond individual disputes to identify key issues that impact on residents and landlords’ services.

Continue reading
Photograph of Adam Sampson

First Independent Reviewer of Service Complaints appointed

16 March 2021

The Housing Ombudsman has appointed Adam Sampson as its first Independent Reviewer of Service Complaints.

Continue reading

E-newsletter: March issue out now

11 March 2021

The latest issue of our e-newsletter, Housing Ombudsman News is out now

Continue reading
The text, the inscription, the phrase Investigation is written in a notebook that lies on a dark table with a laptop and pen. Business concept.

Housing Ombudsman starts publishing its investigation reports on individual cases

9 March 2021

We have today started publishing all decisions on cases investigated, a major step in increasing our transparency.

Continue reading
Abstract blur calendar page flipping sheet close up background

Severe maladministration finding for excessive delays in Newham case

3 March 2021

The London Borough of Newham took an excessively long time to deal with a complaint about repairs following a leak, and then failed to apologise or offer appropriate compensation.

Continue reading
Man getting warm up his hand over an electric radiator of heating at home

Housing Ombudsman finds severe maladministration on Woking case

24 February 2021

Housing Ombudsman finds severe maladministration on Woking case after elderly resident had no heating or hot water for almost three years

Continue reading
people attending meeting

Housing Ombudsman Service holds regional discussion forums for landlords

23 February 2021

Regional landlord discussion forum on Complaint Handling Code, Failure Orders and Self-Assessment Process

Continue reading
Start chatting