News - Housing Ombudsman

Consultation on our Business Plan 2026-27

Housing Ombudsman publishes 26-27 Business Plan

15 April 2026

We have published our Business Plan for 2026-27. Following feedback from the sector, we have made several changes from our initial consultation. In recent years, we have made significant improvements to both our determination outputs […]

A person wearing a light-coloured top is holding a phone to their ear and looks distressed while using the other hand to place or remove a cloth near a pipe under a sink. A green container sits below the sink.

Housing Ombudsman calls for focus on ‘early warning signs’ as it publishes latest hazards report

26 March 2026

We have released our latest ‘learning from severe maladministration’ report. The report focuses on hazards.

Bristol City Council overhaul tenancy process after vulnerable resident made homeless and belongings disposed of without consent

19 March 2026

An independent review ordered by the Housing Ombudsman has led to changes at Bristol City Council after we found severe maladministration.

Ombudsman consults on 2026-27 Business Plan for healthier homes, fairer services, and trusting relationships

5 March 2026

Ombudsman consults on 2026-27 Business Plan as complaint volumes reach record levels

Man sitting on a couch looking concerned. Another persons shoulder is out of foucs in front of the camera, they are facing the man.

Housing Ombudsman highlights the importance of meaningful apologies in complaint handling

26 February 2026

We have released our latest ‘learning from severe maladministration’ report. The report focuses on apologies in complaint handling.

Housing Ombudsman calls for ‘single vision of fair compensation’ across the sector

3 February 2026

We have released our latest ‘learning from severe maladministration’ report. The report focuses on compensation awards.

Social Tenant Access to Information Requirements (STAIRs) consultation Changes to the Housing Ombudsman Scheme

Housing Ombudsman opens consultation on its role in the Social Tenant Access to Information Requirements

20 January 2026

We have opened a consultation on how we will take on complaints as part of our role in the Social Tenant Access to Information Requirements (STAIRs).

Annual report and accounts 2024-25. For the period 1 April 2024 to march 2025

Annual Report and Accounts (ARA) 24-25 published

16 December 2025

We have published our Annual Report and Accounts for 24-25.

Panicing Couple In Despair Sitting on a Sofa Watching How Water Drips into Buckets in their Living Room

Housing Ombudsman urges landlords to ‘see the person behind the repair’ in latest report

11 December 2025

Housing Ombudsman urges landlords to see the person behind the repair

Latest News

Housing Ombudsman publishes 26-27 Business Plan

Housing Ombudsman calls for focus on ‘early warning signs’ as it publishes latest hazards report

Bristol City Council overhaul tenancy process after vulnerable resident made homeless and belongings disposed of without consent

More multilingual videos released to support residents making a complaint

Ombudsman consults on 2026-27 Business Plan for healthier homes, fairer services, and trusting relationships

Housing Ombudsman highlights the importance of meaningful apologies in complaint handling

Housing Ombudsman calls for ‘single vision of fair compensation’ across the sector

Housing Ombudsman opens consultation on its role in the Social Tenant Access to Information Requirements

Annual Report and Accounts (ARA) 24-25 published

Housing Ombudsman urges landlords to ‘see the person behind the repair’ in latest report

News Archive