We are aware of a third-party IT security incident that has impacted our case management system.

Whilst we investigate this and get our systems back online, you will be unable to submit a new complaint, view an existing complaint, or use our web chat or webform.

If you need to raise a new complaint, please email info@housing-ombudsman.org.uk or call us on 03001113000.

We’re working to restore our services as quickly as possible and will share updates when we can.

Thank you for your patience. We apologise for the inconvenience.

Meet the Ombudsman

The Housing Ombudsman wants to be open and accessible and engage widely with both residents and landlords to share knowledge and learning

On this page

About Meet the Ombudsman events

Our ‘Meet the Ombudsman’ events are hosted online by member landlords. They are an important part of raising awareness and understanding of our service among residents. The events offer residents a forum to directly ask the Ombudsman questions about the service and what we do.

Our aim is to reach as many residents of scheme member landlords as possible – including tenants, leaseholders, and local authority residents.

Watch the video from a recent Meet the Ombudsman with Islington Council to find out more about what you can expect when attending or hosting an event.

How to host a Meet the Ombudsman event

If you are a member landlord and are interested in hosting a future event, you can contact us directly.

The Ombudsman or representatives will give a short introduction about our service, with most of the session allocated for residents to ask questions.

Find out more about landlord hosting requirements