Thank you for your continued patience while we investigate the third-party IT security incident that has impacted our case management system.

As we set out in earlier communications, the incident has been contained, and we are working with the external supplier of our case management system to investigate.

If you need to raise a new complaint about your landlord with us in the meantime, please email us at info@housing-ombudsman.org.uk  or call us on 0300 111 3000. We’re working to handle enquiries and cases where this is possible, notifying any customers and landlords where this is not possible

We’re working to restore our services as quickly as possible and will share updates when we can.

Meet the Ombudsman

The Housing Ombudsman wants to be open and accessible and engage widely with both residents and landlords to share knowledge and learning

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About Meet the Ombudsman events

Our ‘Meet the Ombudsman’ events are hosted online by member landlords. They are an important part of raising awareness and understanding of our service among residents. The events offer residents a forum to directly ask the Ombudsman questions about the service and what we do.

Our aim is to reach as many residents of scheme member landlords as possible – including tenants, leaseholders, and local authority residents.

Watch the video from a recent Meet the Ombudsman with Islington Council to find out more about what you can expect when attending or hosting an event.

How to host a Meet the Ombudsman event

If you are a member landlord and are interested in hosting a future event, you can contact us directly.

The Ombudsman or representatives will give a short introduction about our service, with most of the session allocated for residents to ask questions.

Find out more about landlord hosting requirements