Resident Panel acceptable use

We want our panel to be a safe space where residents can share their experiences and opinions. We want you to feel heard, understood, and respected. We work hard to be open and accessible to everyone. We believe our Resident Panel shows this commitment.  

We understand housing can bring up difficult feelings. If you have had problems in your home or feel let down by your landlord, talking about these experiences might feel emotional and upsetting.  

Every member of the panel deserves to feel heard and respected. We want to make sure everyone has this experience. 

As a panel member, we ask you to: 

• give everyone a chance to join discussions when in breakout sessions and focus groups  
• raise your ‘virtual hand’ or use the chat to ask questions  
• respect what others think, even if you disagree   
• let other members finish talking before you respond  
• stay on topic so that we can make the most of each session 

Sometimes, individual’s behaviour or actions make it hard for us to help or continue working together. We cannot accept the actions of individuals who abuse our staff or our processes.  

This includes: 

• making unreasonable or repeated demands 
• using aggressive, abusive, offensive, or disrespectful language towards our team or other panel members 
• not letting other members or speakers talk during sessions   

If you behave in ways we find unacceptable, we’ll follow our managed behaviour policy. We might remove you from the panel or take more formal action. 

Social media lets people share information and experiences, exchange views, develop ideas and have fun. However, social media can also become a place where people harass and threaten organisations and individuals.  

We take our staff’s online safety very seriously. This includes threats or offensive language towards our staff or service.