We are aware of a third-party IT security incident that has impacted our case management system.

While we investigate this and get our systems back online, you will be unable to submit a new complaint, view an existing complaint, or use our web chat, webform, Learning Hub, or landlord portal.

If you need to raise a new complaint, please email info@housing-ombudsman.org.uk or call us on 0300 111 3000. We’re working to handle enquiries and cases where this is possible, notifying any customers and landlords where this is not possible

We’re working to restore our services as quickly as possible and will share updates when we can.

Thank you for your patience. We apologise for the inconvenience.

Continue the complaint I started but did not complete

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How to access a saved complaint form

If you selected ‘save for later’ on the online form, we’ll send you an email with a link to return to your saved answers. Use that link to reopen the form.

The link lasts for 14 days. If you do not finish and submit the form within 14 days, we’ll delete your saved information. You will then need to start a new form.

We cannot resend the email because the system creates it automatically when you save your form.

If you cannot find the email, you’ll need to start a new online complaint form.

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