Landlords can now complete the Complaint Handling Code Annual Submissions form. More information is available online.

MRC Conference Digital Resource

This is your digital resource for the Member Responsible for Complaints (MRC) Conference 2023. Find our latest reports, an introduction to the Centre for Learning and contact details should you wish to stay in touch and become a valued community of practice member.

Stay in touch

There are many ways to stay in touch with the Housing Ombudsman Service.

Subscribe to our newsletter to receive press releases, important updates, and monthly roundups of the sector's top news.

If you would like to share a success story with us, you can contact us via email

Complete our quick survey

We would love to hear from you. Please take the time to complete our quick survey which will help to inform future events that we host and ways that we can engage with landlords further.

Complete our quick survey

Latest reports

Insight reports

Do you know that we publish a quarterly Insight report? These reports highlight where lessons can be learned for landlords and residents in a variety of instances. Use these reports to educate colleagues on the prominent issues that are arising in the sector and inform your practices.

Insight report 15: April - June 2023 

Complaint Handling Failure Order reports

In addition to our Insight report, every quarter we release the Complaint Handling Failure Order report which looks at how many Complaint Handling Failure Orders (CHFOs) we have issued with a full breakdown of landlords responsible.

Complaint Handling Failure Order report: April - June 2023

Special investigation reports

We produce special reports where we have used our systemic powers (under paragraph 49 of the Housing Ombudsman Scheme) to conduct a further investigation beyond an initial complaint that may indicate wider service failure.

Spotlight on... reports

Our Spotlight reports concentrate on an area of service provision that we see a high amount of failure in through our casework. They examine the issues within this theme and set out recommendations.

View all our reports

Centre for Learning

The Centre for Learning is a space where members landlords can network, share, learn and improve understanding. It is home to a range of high quality and accessible tools, documentation, and learning from across the sector. Find good practice examples, e-learning, microlearning, webinars, videos, toolkits, podcasts and more.

We are also a member of so we are accrediting our learning offer, meaning landlords can demonstrate to the Regulator of Social Housing (RSH) that you are investing in the professional development of your staff.

View training and events

The CPD certification service logo

Useful resources