Independent Reviewer’s report published
13 January 2022
The latest report of the Ombudsman’s Independent Reviewer of Service Complaints has been published.
Continue reading about Independent Reviewer’s report publishedLatest News
Fulham, West London sky line and rooftops
Severe maladministration found for LB Ealing’s failures over six year leak
11 January 2022
The London Borough of Ealing’s complaint handling failures led to a finding of severe maladministration by the Housing Ombudsman after a resident experienced lengthy and frustrating delays in getting a response to her complaint.
Continue reading about Severe maladministration found for LB Ealing’s failures over six year leak
House, Real Estate Agent, Backgrounds, Loan
Next Spotlight reports to focus on noise and managing agent relationships
5 January 2022
The Housing Ombudsman’s next two Spotlight reports for 2022 will examine learning from cases that involve social landlords’ engagement with managing agents, followed by an investigation into noise nuisance.
Continue reading about Next Spotlight reports to focus on noise and managing agent relationships
Uk controlled parking road sign
Group complaint demonstrates impact of Housing Ombudsman decisions
14 December 2021
A group complaint about parking and a shared owner’s complaint about windows are among the latest additions to the Housing Ombudsman’s online casebook.
Continue reading about Group complaint demonstrates impact of Housing Ombudsman decisions
Stressed young woman in the bedroom.
Severe maladministration finding after Anchor Hanover resident left homeless following domestic violence
30 November 2021
Cumulative failings by Anchor Hanover in responding to a resident’s request for a transfer after experiencing domestic violence resulted in a finding of severe maladministration.
Continue reading about Severe maladministration finding after Anchor Hanover resident left homeless following domestic violenceHousing Ombudsman’s latest Insight report shows increase in complaints
23 November 2021
We have published our latest Insight report covering July to September 2021 which shows an 83% increase in the volume of enquiries and complaints received compared to the same quarter in 2020.
Continue reading about Housing Ombudsman’s latest Insight report shows increase in complaintsEvolve Housing + Support correction
19 November 2021
Quarterly report on complaint handling failure orders updated
Continue reading about Evolve Housing + Support correction
Close up shot of a shower head.
Severe maladministration finding on Abri case for significant detriment to vulnerable resident
18 November 2021
The Housing Ombudsman has made a finding of severe maladministration about Abri Homes’ complaint handling on a case that resulted in significant detriment to a vulnerable resident.
Continue reading about Severe maladministration finding on Abri case for significant detriment to vulnerable residentQuarterly report on complaint handling failure orders updated
12 November 2021
The Housing Ombudsman has published an updated version of the report on complaint handling failure orders issued between July and September 2021.
Continue reading about Quarterly report on complaint handling failure orders updated
Dispute resolution. Lawyers, litigation, law and justice concept. Man's hand, holding magnifying glass
Housing Ombudsman issues 29 complaint handling failure orders
9 November 2021
The Housing Ombudsman issued 29 complaint handling failure orders between July and September 2021, highlighting issues with progressing complaints and meeting its standards on complaint handling.
Continue reading about Housing Ombudsman issues 29 complaint handling failure orders