Independent Reviewer’s report published
29 July 2022
The latest report of the Ombudsman’s Independent Reviewer of Service Complaints has been published.
Continue reading about Independent Reviewer’s report publishedLatest News
Ombudsman finds severe maladministration for Clarion’s failings on resolving leak
26 July 2022
The Ombudsman found severe maladministration for Clarion’s cumulative failings in handling repairs to resolve a leak and the problems that followed.
Continue reading about Ombudsman finds severe maladministration for Clarion’s failings on resolving leakSevere maladministration for Birmingham’s delayed repairs and wider investigation started
19 July 2022
The Ombudsman found severe maladministration for Birmingham City Council’s delays in repairing an extensive water leak that caused damage to the resident’s property. The landlord failed to offer any compensation for the distress and inconvenience caused to the resident, in contravention of the Ombudsman’s Complaint Handling Code.
Continue reading about Severe maladministration for Birmingham’s delayed repairs and wider investigation startedOmbudsman plans systemic investigation into record keeping as latest cases published
12 July 2022
Poor record keeping features among the latest decisions published by the Housing Ombudsman. Strong record keeping practices are core to good services and will be the focus of a future systemic investigation by the Ombudsman with the aim of making recommendations and sharing learning across the social housing sector.
Continue reading about Ombudsman plans systemic investigation into record keeping as latest cases publishedTwo severe maladministration findings for Shepherds Bush Housing’s failings on roof leak
6 July 2022
We made two severe maladministration findings in a case about Shepherds Bush Housing’s failings in dealing with a resident’s reports of a roof leak. The resident, a shared owner, had reported a roof leak many times over several years.
Continue reading about Two severe maladministration findings for Shepherds Bush Housing’s failings on roof leakHousing Ombudsman makes 1,250 remedies during final quarter of financial year
28 June 2022
Our latest Insight report covering January to March 2022 shows an increase in cases coming into our formal remit for investigation.
Continue reading about Housing Ombudsman makes 1,250 remedies during final quarter of financial yearOmbudsman finds severe maladministration for Habinteg’s handling of hate-crime incident
21 June 2022
Habinteg Housing Association’s considerable failings in responding to reports of a hate-crime incident along with its failure to consider the impact on the resident led to a finding of severe maladministration.
Continue reading about Ombudsman finds severe maladministration for Habinteg’s handling of hate-crime incidentSevere maladministration for Stafford and Rural Homes complaint involving bedbug infestation
15 June 2022
We found severe maladministration for Stafford and Rural Homes (now Housing Plus Group) when dealing with a resident’s complaint about delayed repairs and a bedbug infestation.
Continue reading about Severe maladministration for Stafford and Rural Homes complaint involving bedbug infestationSupplier responses to our Social Value survey
30 May 2022
Social Value responses from our strategic suppliers
Continue reading about Supplier responses to our Social Value surveySevere maladministration for Hackney’s damp and mould delays
26 May 2022
The Ombudsman found severe maladministration for Hackney’s substantial delays in dealing with damp, mould and leaks at a resident’s home.
Continue reading about Severe maladministration for Hackney’s damp and mould delays