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Severe maladministration for Catalyst’s handling of complaint on new build defects prompts wider investigation

20 October 2022

We found severe maladministration for Catalyst’s significant failings in handling a complaint from shared owners about cold and draughty rooms and other defects in their new build house. The landlord’s responses did not sufficiently identify what had gone wrong, what action would be taken to remedy the defects or assess to what extent it had met its responsibility.

Ombudsman focuses on noise cases ahead of report on sector’s approach

18 October 2022

Cases relating to complaints about noise feature in our latest decisions published as part of our regular fortnightly publication. It comes ahead of our next systemic investigation focused on noise complaints to be published later this month, which will make recommendations and share learning across the sector.

Two severe maladministration findings for Onward Homes on damp and mould case

13 October 2022

The Ombudsman made two findings of severe maladminstration for Onward Homes’ failings in handling a resident’s complaint about damp and mould caused by rotten window frames and her request for compensation due to damaged belongings.

Ombudsman issues special report on Clarion following further investigation

10 October 2022

The Ombudsman has issued a special report on Clarion following concerns about its response to complaints about damp and mould and pest control.

Housing Ombudsman’s latest insight report shows complaints remain high

29 September 2022

We have published our latest Insight report covering April to June 2022. It shows that complaint volumes remain high, with the service receiving 6,009 enquiries and complaints over the three month period.

Two severe maladministration findings for Southern Housing following damp and mould investigation

20 September 2022

The Ombudsman made two severe maladministration findings about Southern Housing after a resident made repeated reports about damp and mould in her home over a lengthy period.

Ombudsman stresses importance of complaints in challenging times as 22 complaint handling failure orders issued

8 September 2022

We issued 22 complaint handling failure orders in the first quarter of 2022-23, April to June 2022. In 17 cases, landlords complied with the orders and there were five cases of non-compliance.

Richard Blakeway reappointed as Ombudsman

15 August 2022

Minister reappoints Richard Blakeway as the Housing Ombudsman for three years.

Second annual landlord and resident panel surveys launched

4 August 2022

We have launched our second annual surveys of landlords and resident panel members to gather insight into landlords’ complaint handling including how they share learning from complaints.

Severe maladministration for Metropolitan Thames Valley’s response to silverfish infestation

3 August 2022

Metropolitan Thames Valley’s failings in responding to a silverfish infestation at a resident’s flat led to a finding of severe maladministration by the Housing Ombudsman.

Latest News

Severe maladministration for Catalyst’s handling of complaint on new build defects prompts wider investigation

Ombudsman focuses on noise cases ahead of report on sector’s approach

Two severe maladministration findings for Onward Homes on damp and mould case

Ombudsman issues special report on Clarion following further investigation

Housing Ombudsman’s latest insight report shows complaints remain high

Two severe maladministration findings for Southern Housing following damp and mould investigation

Ombudsman stresses importance of complaints in challenging times as 22 complaint handling failure orders issued

Richard Blakeway reappointed as Ombudsman

Second annual landlord and resident panel surveys launched

Severe maladministration for Metropolitan Thames Valley’s response to silverfish infestation

News Archive