6 December 2022
The Ombudsman made a severe maladministration finding for Orbit Group’s handling of reports of damp and mould, which left a resident and her son in an unsuitable home with a slug infestation.
Continue reading about Ombudsman awards £5,000 to resident after Orbit’s severe maladministration on damp and mould case1 December 2022
The Ombudsman found severe maladministration for Clarion’s failings in handling a resident’s request to be removed from a tenancy. It had a significant impact on the resident as he was unable to start a new tenancy so did not have a secure home for two years and caused him considerable time and effort in pursuing the issue.
Continue reading about Severe maladministration for Clarion’s excessive delay in removing resident from tenancy29 November 2022
The Housing Ombudsman has today written to social landlords about complaints relating to damp and mould asking them to renew their focus on the recommendations in its Spotlight report on the topic published last year.
Continue reading about Ombudsman writes open letter to social landlords urging renewed focus on damp and mould approach22 November 2022
We found severe maladministration for the London Borough of Lambeth’s lengthy delays in repairing a window . It comes as the Ombudsman has written to the landlord expressing his concern at the high level of failure seen in our casework since issuing a special report earlier this year.
Continue reading about Severe maladministration for Lambeth’s lengthy delays on window repairs16 November 2022
The Ombudsman, Richard Blakeway, has today written to the Chief Executive of Rochdale Boroughwide Housing, following the coroner’s verdict on the Awaab Ishak inquest.
Continue reading about Ombudsman writes to Rochdale Boroughwide Housing following Awaab Ishak inquest10 November 2022
The Housing Ombudsman made three findings of severe maladministration for Johnnie Johnson Housing’s significant failings in responding to a resident’s complaint about antisocial behaviour, together with its record keeping and complaint handling.
Continue reading about Multiple severe maladministration findings on Johnnie Johnson Housing response and record keeping in antisocial behaviour case8 November 2022
The Ombudsman has issued a call for evidence to support its next systemic investigation which will look at record keeping and data management.
Continue reading about Ombudsman issues call for evidence on record keeping1 November 2022
We found severe maladministration for PA Housing’s repeated failings in dealing with a leak coming into a resident’s bedroom from the property above causing her to sleep in her living room for more than 18 months.
Continue reading about Ombudsman finds severe maladministration for PA Housing’s repeated failings24 October 2022
New ARAC member
Continue reading about New ARAC member appointed24 October 2022
Our report, Spotlight on noise complaints: Time to be heard, brings together learning from a review of more than 800 noise related cases dealt with over three years together with insight from 374 responses to our call for evidence plus interviews with front line staff and residents of some individual landlords.
Continue reading about Fundamental unfairness in landlords handling of noise nuisance complaints, says Ombudsman following systemic investigation