News | Latest housing news | Housing Ombudsman Service

Multiple severe maladministration for Spitalfields Housing’s inadequate response to flooding and its unsatisfactory complaint handling

26 January 2023

The Housing Ombudsman made two findings of severe maladministration and had to issue two separate failure orders for Spitalfields Housing Association’s failures over responding to a leak which led to flooding and the subsequent complaint handling.

Severe maladministration for Leeds City Council after significant failings in repeated repairs

24 January 2023

The Ombudsman found severe maladministration in how Leeds City Council dealt with a water leak, leaving a resident without a repair and living with damp for over two years.

45 high risk cases leads Ombudsman to launch wider investigations into two large landlords

19 January 2023

The Housing Ombudsman has launched an investigation into L&Q and Haringey Council after persistent poor performance over damp and mould complaints.

Ombudsman issues special report on Birmingham City Council after wider investigation finds fundamental failures

17 January 2023

The Housing Ombudsman has issued a special report on Birmingham City Council after concerns about the landlord’s complaint handling and compensation.

Severe maladministration for A2Dominion after resident left without heating and hot water

12 January 2023

The Ombudsman found severe maladministration for A2Dominion’s failure to fix various problems with a resident’s heating and hot water supply over a number of years.

Severe maladministration for Wandle’s lengthy delays on fire doors

10 January 2023

The Ombudsman made a severe maladministration finding for Wandle after it failed to confirm whether the doors in a resident’s flat were fire-rated or needed replacing, despite numerous visits to the property.

Ombudsman’s latest Insight report shares landlord’s good practice as upheld cases rise

15 December 2022

The Housing Ombudsman has used its latest Insight report to share good practice on a variety of cases, including how swift or timely action by landlords can impact complaint outcomes positively.

Ombudsman launches wider investigation into Islington Council after repeated damp and mould failures

14 December 2022

The Housing Ombudsman has written to the London Borough of Islington, stating its intention to carry out a wider investigation into the landlord after its poor handling of damp and mould reports and resulting complaints.

Severe maladministration for Birmingham City Council’s inaction on disrepair

12 December 2022

The Ombudsman made a severe maladministration finding for Birmingham City Council’s handling of a disrepair claim, with the council failing on multiple occasions to take action when prompted by the resident and the local MP.

Ombudsman’s annual review of sector’s performance identifies 32 landlords with high failure rate

8 December 2022

The Housing Ombudsman’s annual complaints review for 2021-22 shows that property condition remains the biggest area of complaint about social landlords and more action is needed by social housing landlords to improve the quality of homes and service.

Latest News

Multiple severe maladministration for Spitalfields Housing’s inadequate response to flooding and its unsatisfactory complaint handling

Severe maladministration for Leeds City Council after significant failings in repeated repairs

45 high risk cases leads Ombudsman to launch wider investigations into two large landlords

Ombudsman issues special report on Birmingham City Council after wider investigation finds fundamental failures

Severe maladministration for A2Dominion after resident left without heating and hot water

Severe maladministration for Wandle’s lengthy delays on fire doors

Ombudsman’s latest Insight report shares landlord’s good practice as upheld cases rise

Ombudsman launches wider investigation into Islington Council after repeated damp and mould failures

Severe maladministration for Birmingham City Council’s inaction on disrepair

Ombudsman’s annual review of sector’s performance identifies 32 landlords with high failure rate

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