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9 December 2020
Our new performance data reports feature all landlords in our Scheme with complaints recorded in 2019-20.
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24 November 2020
We have published a consultation paper seeking feedback on our business plan 2021-22
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22 October 2020
We have issued a report on complaints where severe maladministration was found in 2019-20
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25 September 2020
We have appointed two new members to our Audit and Risk Assurance Committee
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7 September 2020
We have published a report bringing together our insight from handling almost 2,000 complaints from leaseholders and shared owners over the last two years. These resulted in more than 800 formal investigations with redress required […]
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3 September 2020
The Housing Ombudsman’s Annual Report for 2019-20 has been published today
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1 September 2020
New powers in the revised Housing Ombudsman Scheme that takes effect from today (1 September) will help improve awareness, accessibility and speed of complaint resolution.
Continue reading about Ombudsman’s new powers take effect including working with the Regulator
30 July 2020
Our latest Insight report looks at complaints data and case studies from April to June 2020, and shows the impact of the Covid-19 lockdown on the volume and nature of complaints we received.
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7 July 2020
The Housing Ombudsman has published a new Complaint Handling Code providing a framework for high-quality complaint handling and greater consistency across landlords’ complaint procedures.
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22 June 2020
Our latest Insight report looks at complaints data and case studies from the second half of 2019-20, together with some key lessons drawn from those to share with landlords.
Continue reading about Ombudsman’s second Insight report shares latest data and case studies