New Resident Panel appointed
8 April 2021
The Housing Ombudsman has recruited members to its new Resident Panel to provide input and feedback as the service develops.
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Housing Ombudsman publishes Business Plan 2021-22
31 March 2021
Our business plan for 2021-22 sets out the next steps to grow and improve our service that build on changes introduced over the last year.
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Housing Ombudsman sets out new framework on systemic issues
24 March 2021
Our new Systemic Framework sets out how we will look beyond individual disputes to identify key issues that impact on residents and landlords’ services.
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First Independent Reviewer of Service Complaints appointed
16 March 2021
The Housing Ombudsman has appointed Adam Sampson as its first Independent Reviewer of Service Complaints.
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Housing Ombudsman starts publishing its investigation reports on individual cases
9 March 2021
We have today started publishing all decisions on cases investigated, a major step in increasing our transparency.
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Severe maladministration finding for excessive delays in Newham case
3 March 2021
The London Borough of Newham took an excessively long time to deal with a complaint about repairs following a leak, and then failed to apologise or offer appropriate compensation.
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Housing Ombudsman finds severe maladministration on Woking case
24 February 2021
Housing Ombudsman finds severe maladministration on Woking case after elderly resident had no heating or hot water for almost three years
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Housing Ombudsman’s Insight report published at first regional ‘Meet the Ombudsman’ event
22 February 2021
We have published our latest quarterly Insight report on data and learning from casework, together with a new regional focus that starts with the north of England.
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Housing Ombudsman calls for stronger focus on ‘right first time’ and contract management in heating and hot water complaints
16 February 2021
We have today published a report focused on complaints about heating and hot water
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Housing Ombudsman creates new panel for a stronger resident voice
3 February 2021
Recruitment for our new Resident Panel has opened.
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